Reviews for North 281 #6550

Gema Is one of the best managers Home Depot has. I went in there to get a refund on my appliances I purchased and instead I bought a new lawnmower and a weedeater and blower and a smaller refrigerator to get by because of how far she went out of her way to help me. Betty was an extraordinary cashier and just super friendly and obviously was very fond of having Gema as a supervisor. You saved a customer who spends a lot of money with Home Depot

Great customer service!

Good stocking and price competitive. The service folks can be elusive at times and they always seem to be stocking when I'm shopping but that's probably why they are always stocked. They do have a small pick up you can rent but their rental/tool department is not as robust as the Home Depot located in Spring Branch. The traffic from the 281 HWY construction has passed the intersection where the store is located so it's now much easier to get there.

This store was clean and well stocked. Jo, the cashier, was extremely friendly and made me feel like a preferred customer.

Products were easy to find. I was asked 2 times if I needed any help. When I was in the flower department, a young man was busy sweeping the floor the entire time, and I was really impressed. One of the men in the store helped me with putting my plants in my car, and that was VERY nice!

Excellent customer service! All employees I encountered seemed very happy to be there and were willing to help.

In the future, I will not be shopping at this store because the management is not accommodating to repeat customers making multiple big purchases.

The Home and Garden staff is exceptional—Brandon provided assistance to us, stopping his work outside on the forklift to load 10 bags of mulch from inside the garden center. His personal, friendly manner were greatly appreciated on a busy afternoon.

What a worse experience I had with this Home depot. I purchased curbside pickup for soil but seems like they did not have it. I would give zero start if possible. From employee to manager they kept selling me different soil and not ready to return my money. they excuses 1). Web site has wrong picture 2). They are the same product 3). They have same SKU # so I should take the other one. 4). Manufacture put the same SKU #. 5). Manufacture is changing packaging. 6). It's my mistake I bought the wrong product. 7). They blame me for wanted different product.. when my receipt clearly shows what I purchased with picture and details. 8). The product they are giving is better. Seriously....

The hyena boys in lumber get in the customers way horsing around in the store and need to learn to horse around on their own time.

I love my local Home Depot. I am a DIY Queen and rely on this store and staff to get things done!

Inventory is not what it should be in the garden area.

I was treated very disrespectful by paint department employee.

I have been shopping Home Depot for 20+ years I do commercial and residential maintenance and am currently remodeling my own home. Occasionally something needs to be returned. I had a battery go defective on my after 6 months on a mower. Since I used my card I was able to pull up my receipt online and discover I had 365 days to return. Instead of just the battery they replaced the entire mower with a smile and no hassle. I was in and out of there in 10 minutes. My business depends on being able to exchange and return overbuys for jobs and being able to do that with no hassle is the best. Thanks HD!

Employees are always friendly and Knowledgeable, I’ve never had a bad experience here!

I’m always pleased with the service I receive, employees are always friendly and knowledgeable. I would highly recommended this store to to anyone!

As I approached the Cashier, I said good morning and I got nothing back. It was VERY evident that the male cashier had an attitude. He was scanning the items with an attitude and throwing them around. He then turned to the computer and I was holding my military ID Card to show it to him, the finally looked my way and gave me a quick glance and turn right again to continue putting items in a bag. I proceeded to ask him if he was having a bad day, he then told me to move back ( I was not close to him at all). I proceeded to tell him that it looks like he was having a bad day because I did not get a good morning back from him and that he was throwing items around and that is why I ask if he was having a bad day. He then proceeded to tell me that he was NOW HAVING A GREAT Day and laughed at me for even asking him and was simply nasty. I will tell you that I work on base and I teach many classes to both active duty and government workers and I will hate to speak bad about Home Depot, but I am super upset. In over 25 years, this is my first time submitting a feedback just to show you how upset I am.

staff is incredibly knowledgeable and friendly

Went to the store to return an item I bought at HD.com. This was an LED flood light that was one in a box of ten. The bulb did not work right out of the box. I had the receipt and shipping documents. First they started to give me a refund for the entire box, I was honest and told them that was incorrect. No one at the store could figure out how to divide by ten and give me a partial refund. They refused to give me a refund for one bulb. They insisted I needed to bring the entire box back. All of the rest of the bulbs were already installed. It also seems that selling only nine bulbs would still be better that zero. The person identified as a "manager" was rude and not at all helpful. '

This location usually has the items that I am looking for, the employees are always willing to lend a hand and to answer any questions about any products that you might be shopping for / buying ...

Very well kept store easy to reach on 281 and Evans Rd. Friendly staff

Sales Cashier, Latisha was the best !

Associate, Zach (Paint Dept.) was very knowledgeable and professional!! Thank you Zach!

Many employees on the floor and easy to shop this store is on Evans and 281N the construction soon will leave this area. Kind well trained Staff. Renee was my cashier and Ricky helped me in tools and hardware. Q

Great customer service!!!!

Service is as usual at Home Depot. Employees are focused more on fellow employees or vendors than customers, especially if the customer is not a contractor. Home Depot has had a bad reputation for customer service for many decades. Must be a corporate taught philosophy. I try to avoid shopping at any Home Depot since I know what to expect and it is not acceptable.

The Bulverde store tends to be more friendly, professional and customer service oriented.

I have shopped at this store location for over 15 years and have always been able to easily find what I was looking for. The employees are always friendly and helpful. They have done a great job during COVID-19 of requiring customers to wear masks, follow the social distance marking on the floors and installing glass shields at checkout counters.

The staff is always very professional and willing to help.

I think this is the best way to find and take a help to decorate or renovate my home perfectly.