Reviews for Nw Dallas #564

I was having an issue with an employee in the gardening department and when I asked for the name she out right refused to give me her name. Avoid this employee very POOR CUSTOMER SERVICE! She will give you incorrect answers and keep trying to prove her point even though her answers are wrong. Very sad to see HD failing to treat their customers number ONE.

Delivery has decided to deliver my order in separate pieces without notice, email,calls . Now I have rescheduled installation multiple times and HD decided not to deliver door after he has unit number on receipt and I texted him the garage code on his personal phone when HD decided to deliver randomly at 6:37am! Regardless of all this guy decided not to deliver because he didn't know unit number!?? Wft now that I clarified unit on receipt and verbally told him when he called at 6:37am he now claiming is a "signature" he needs . I didn't give signature for windows days before and no one lives at delivery address and no one works at 6 am there so all this because the decide to do and redeliver with emails or call or text to talk to me about the whole mess. You can clearly see they had no issues delivering windows and the my #302 is also on top of garage door. Again I texted him gate code at 6:37am and verbally told him when he called me. Incompetent and irresponsible service!!

i bought some tools here, nico was amazing so nice!!

Store always have items in stock and employees willing to assist

Ethan in the customer service department went above and beyond to help me with my purchase. He even brought the product to the customer service desk to expedient my checkout process.

If Ailani is the cashier at the Garden Center checkout, turn around and go back in the building and go to another one. She was rude, upset that she had to go through an extra step to give me my military discount, and argumentative over a sales price when the sign clearly showed the item was on sale.

Home Depot does not supply it's staff with basic information, workable IT, equipment for staff to be efficient, means to contact other support staff in timely manner. Getting a smile at door is not important; ease of finding, purchasing, getting help is what's vital. Get with it Home Depot.

I needed to grab a heaving shelving unit and received help from all.

This is the largest HD store I've ever been to. On top of that the staff is some of the most friendly.

So helpful on the phone then in the store and at checkout! 5 ⭐️ s!!!!!

I visited the Grissom store on December 22. Destiny and Manny are great role models for their staff. I witnessed their pleasant and fun Christmas atmosphere. Fernando, Jasmine, Jackie and Juan were helpful and very polite. It’s always a pleasure visiting this store for our company needs. This store is clean and well organized.

Stopped in the neighborhood HD for some simple hardware, and Dudley's service at check out was nothing short of amazing. Patient, professional, and personal service to ensure I left the facility with everything that I needed to get the job done. Thanks Dudley - had everything I needed to get the job done right, the first time.

I normally dread going to a "big box" hardware store. I was pleasantly surprised on my most recent visit. Everyone was very nice and helpful. I was shopping for a variety of items, and in every section I was greeted and offered assistance.

I was greeted as soon as I was spotted by an employee. At customer service I was assured by a young lady by the name Melanie who assisted me and helped come in and out the store and do what I needed to get done quickly !

Very helpful employees.

Better lighting and Great customer service

I signed up for the Vet's discount. I got an email confirmation but when I went to the store, it didn't apply. The clerk tried twice to get it to work and finally forced it through. He sent me to Customer Service, who had no idea about the program. Shame on HD.

Husband and wife purchased items for home improvement but have cards with different endings on same account.. even with receipt rudely informed myst have card used to purchase as they are on same bank account and listed as debit.

We want to personally thank you so much again for going up and beyond for us, Victor! He is such a kind soul. Closing time was approaching on a Sunday night. We were running a little late than anticipated with our little one. Victor welcomed us in, as we rush inside to find someone who could assist us in the paint department. We felt bad seeing that it was closing time and decided to come another day. However, Victor came rushing over and kindly reassured us that he could help us. We have never received such admirable customer service and are so indebted by his act of kindness. Remarkable team, outstanding service, one of a kind. Thank you!

I bought often to Homedepot. I very satisfied Jennifer super kind very attentive I'm happy with my purchases thanks

Had to go back and forth between service and sales desks to simply buy an appliance package which ended being sold out by the time I finally was able to apply the sales discounts and pay with my HD card

Damian in Windows and Doors provided exceptional customer service. He was patient, knowledgeable, and helpful. He didn't make me feel as though I didn't know what I wanted even though I was uncertain which items I needed. He worked in Windows & Doors, yet when I requested his assistance, he was more than gracious enough to assist. 5 stars (⭐⭐⭐⭐⭐)

nice , clean , well maintained store.

Brandy, who worked the "returns" window today, went above and beyond to service my return and exchange. She was pleasant, personable, and so patient with an inefficient (my observation) phone support system. This Home Depot is fortunate to have her represent your store. Thank you so much Brandy for all you did to help me.

I use this store (#0564) all the time. 99% of the time I am very satisfied. I love the online shopping option and the instore or curbside pickup. I know if the product(s) are in stock. I receive a text or email when my order is ready for pickup. I am in and out faster than using other hardware stores. Recent survey comments following an unusual unacceptable instore pickup. Although my multiple previous online and store pickup experiences at store #0564 have been good, my most recent experience was unacceptable. I have a temporary disability and can not walk all over the store searching for the items that I need for my projects. Therefore, I started using the online Home Depot shopping experience. I like the instore or curbside pickup so I don't have to search the store or wait for shipping to receive the product. Due to my low rating on the survey on my pickup, I received a call from Preston. He inquired about the specifics of my experience. He agreed with me on the issues and insured me that he would train the associate that handled the order. I am very pleased that he will take this order and use it as a teaching opportunity for the associate. Today, he made sure that I had an exceptional instore pickup and even treated me to a special discount. This is what I expect from Home Depot. I recommend that Preston be recognized for his dedication to the Home Depot family and to their customers. Thanks Preston. In conclusion, I just made another $400.00 online order for curbside pickup tomorrow. I am very satisfied now.

Had a great experience buying tools in this store. Alex in tools went above and beyond. He answered all my questions and when one of the items that showed in inventory wasn’t there, he was able to substitute with an upgrade! Great experience overall.

Great employees, helpful and great information

Outstanding customer service. Well stcked product availability. Store cleanliness. And value & prices affordability.

Paul at the ProDesk was very polite, helpful and knowledgeable.

Ashley G. Was awesome some and made my shopping experience wonderful. If you need help ask for Ashely G.