Reviews for Nw Dallas #564

I asked for help to load 24 BAGS of mulch. Ignored

EXTREMELY POOR Customer Service. This store obviously is unaware of Best Practices!!!

Good Luck getting help in this store like with most other Home Depots. The Pro Desk is a joke. They look at you as if you dont even exist. You can stand in their line for 10 minutes with no one in sight and they workers will ignore you. This home depot is not like the others. Other Home Depots you will be greeted, helped and remembered. This store is has 0 customer service concerns, just get in , pay them and get out!

The employees are knowledgeable about the products they carry and are always very helpful without being pushy! The store is always clean!

This store is a little older than most, but they usually have a good selection. If you need help or a great cashier, Lavetta is the best! She is extremely helpful and friendly. She makes my trips for home repair enjoyable!

I really enjoyed the visit and really appreciate the service and will shop there again

I recently made the purchase of a dishwasher. There was a problem at the original instillation so the installers took the unit back and told us to reschedule when we fixed the problem. An hour later we called and rescheduled for the following Saturday. We wait all day Saturday but nothing happened. I called Home Depot and learned our dishwasher had been returned to the manufacturer and I would have to purchase another unit. So now the unit has increased in price and no refund could be made until the original unit has been received back. A $50.00 concession was given for the problem and I would be given the original purchase price as well. Later that evening I look at the receipt and find the installation charged was more than the original price quoted. Again, I call Home Depot and inform them of the mistake. I am a little upset at this point that I'm continuously having to call back about this order. All I am wanting is to have the order match our original order. The representative offers to give me the installation for free and keeps me on the phone while she makes detailed notes about the situation and calls the store to process my credit card. Now I'm being told today that The Home Depot will not honor that installation. I cannot express how bad a taste this experience has given me. I know Home Depot is a big company and it's hard to keep everyone on the same page. But this transaction has been horrible and I honestly don't think you guys will be my first choice any longer. Constance from the 11468 Grissom Lane; Dallas, TX 75229 location hung up on me. The manager still has not returned my call. It's very disappointing. I haven't had an experience that make me want to write any feedback since 2005.

Hardware questions? Go see Billi in hardware, she knows EVERTHING.

Self check out cashier Spencer's friendliness and eagerness to help was refreshing.

This store is very good and complete

cool homedepot

Excellent customer service from Jackie!!!!!!!!

Great store and friendly staff.

Everyone here is willing to help. Garden has a great selection of plants and if you need help ask for Rosemary shes the best. :-)

Glad I came To shop at this spot. More better than other home hardware stores

Duane, Sylvia, Leon and Brenda in paint have good product knowledge and are very helpful. Names in BIG LETTERS on store aprons are appreciated.

People are so friendly and would do anything for their costumer.

Store was well organized and employees helpfull

The people make the difference!!!!!!!!!!!!!! This particular store it's ALL the people. I have the a of two stores and i always choose this one because of the PEOPLE!!!!!!!!!

Ive been going to Home Depot since I had a wallet. Prices are good, people are friendly and always enjoy going. alot of guy stuff lol.

Professional and Friendly associates. Concerned more with helping than making a sale.

The Home Depot Forest & Josey is friendliest Home Depot in Dallas.

EVERYTIME I GO INTO THIS STORE I'M GREETED WITH A SMILE, AND EVERONE KNOWS THE PRODUCTS AND WHERE THEY ARE IN THE STORE. I ONLY SHOP AT THIS STORE BECAUSE ITS THE CLOSEST TO MY HOME, AND THE CUSTOMER SERVICE IS TOP NOTCH!!!! ALL OF THE OTHER STORES I HAVE BEEN DON'T EVEN COMPARE TO THIS ONE.

Needs a little more organizing but overal great service!

I LOVE this store......best customer service desk in all of Dallas.

Mostly, I have needed help with plumbing (specifically toilet) trouble lately. I had an awesome associate named Daniel help me and I was able to complete my project with his over-and-beyond expectation assistance!

I found the item I wanted easily but could not find a price. Asked an employee for assistance and they scanned the item but it was not listed. After several attempts the employee called a supervisor and they settled on a price based on other items in inventory.

The store is well stocked and the staff assistance is among the best I have seen at a hardware store.

The people make this location the best - everyone is super helpful and attentive!

The store was clean and better organized compared to others.