Reviews for Nw Omaha #3201

I specifically came to this store because I needed lath boards for a craft project. Using the app I navigated to the correct aisle and bay and could not find the bundle. Enter, Jaden, a Home Depot employee who was pulling boards for another order. He dropped everything, called in a fork lift and moved pallets until they were able to help this customer get the items needed for my next craft project! Crafters are often treated like second class customers, but not at Home Depot! Everyone is treated as an equal at Home Depot and this crafting lady appreciates good customer service!

We are completely redoing the flooring throughout our new home. We purchased three pallets of flooring, which was easy to order and pick up was excellent. Loving the new look!

Amy was very helpful and very nice!

I have not been to Home Depot for about 6 years due to the owner/ceo of Home Depot’s support of Donald Trump. Based on the superior level of customer service from the employees, I am going to give HD a second chance.

I was looking for a specific plant and this employee was working on watering plants and he took the time to find what I needed.

I had the window in lawn and garden slammed on me multiple times trying to apply my military discount. The training cashier and trainee were more worried about the outside temperature working outside then they were taking care of customers.

Jessica in Customer Service was very helpful, friendly and efficient in helping me with my return of 2 dead trees using my credit card # cuz I lost my original receipt.

Sean was great to deal with providing superb friendly service speaking off personal experience of his own product! Well done!

Annah was very helpful?

We waited 25 min for someone to unlock and load our purchase after multiple attempts to go in and get someone’s attention. My husband was moments away from the return counter returning the purchase by the time someone came out. They were rude and treated us like we were an inconvenience. This is has happened 3 other times and we thought we would give them one last chance and they all failed, including the manager who was the one who came to unlock the order. Terrible terrible service

Went in and got the best help from Amy! So sweet kind extreme helpful!

My wife and myself had an excellent experience today at the store (144th and Maple). They have a huge variety of flowers / plants and their personnel were very helpful and guide us with recommendations of how to take good care of the flowers.

They’ve got all the nails and screws, paint and brushes, wires and pipes, and everything else you need for home repair.

Trevor Wiley was super helpful

We had Lafonzo as our cashier and he reminded me what Excellent Customer Service should feel like. Excellent ambassador for the Home Depot name.

Ian Headley, one of the Specialty Department Supervisors, helped us with our flooring selection the night we came in. He was extremely kind and helpful and took an interest in our project. He let us know about all the promotions that were going on at the store and was just overall pleasant to talk with about the project and our lives. It felt good to have a friendly person helping get us everything we needed for our project and getting our measurement set up. I would highly recommend this store's flooring department to anyone because of this experience!

Ask for Peter. He is a great employee and will help you with anything you need. He is kind, courteous, friendly, and very knowledgeable.

I ordered a grill which was supposed to be boxed on Saturday. I was told they had one in stock and that it would be ready for pick up on Monday. It was not. Instead of keeping a few in the box, they were all put together

Diane who checked us out was amazing and she also helped us get our 10% off for military discount

I received a damaged fireproof safe I purchased through Home Depot ONLINE Dept. However, the staff at the Home Depot 144 Maple location went over and above to make it right.

I brought my puppy to the store and was carrying a lot of items. Trevor grabbed me a cart and helped me get my purchases to the car. He was awesome and I appreciate his thoughtfulness. That kind of customer service makes a difference.

I live very close to this store and I love it! Everyone from the Cashier at the Return Counter, to Flooring, to Lumber, and Chalking and Paint are Outgoing, Friendly, Attentive, Helpful, and will show you how to use things to help you with your DIY projects!

Purchased carpet and had several questions and the manager Alex did an excellent job explaining.

We had no intention of buying a new snowblower but it was a great price and sales person Larry and cashier Chris were so helpful that we bought a new snowblower.

Got what I was looking for and Diane was very helpful

I love shopping here. The employees greet and share information freely. One cashier reminded us to snag the military discount (husband was in uniform) and a floor salesperson guided is to a tool and asked questions to ensure we had the right batteries and associated accessories. It wasn't like he was trying to sell to us, he just wanted to make sure we had what we needed. I was very impressed that a random end cap product (Ryobi sprayer) triggered so many associated question for this helpful young man.

Lori was a great help at the self check in using in-store credit cards.

I believe her name was Terin?…..she was very helpful & professional in assisting me.

If you're having trouble locating items in the store ask for Sales Associate, Zach Tarvin. He will take you to the items you're looking for and then he'll recommend the best one to choose for your project.

This store is very Community driven. They have helped us with boxes for our Church Pantry before.