Reviews for Ohio Township #4123

This is my default home improvement store. I especially like the interaction between online and on site. I often order what I need online to pick up instore. Associates are helpful.

Everyone is helpful & pleasant.

Rich from electrical for pres

I have to say that this particular locations is very clean and organized.It is most always stocked well. The employees are always patient and helpful.

I bought the same product at another store but paid more despite a 15% discount.

Jessica in Customer Service pulled together product and delivery resources to enable our project to meet schedule.

Shop here all the time and am very pleased with employees and service.

I have frequented this store due to working on a rental property rehab. I normally shop at another location. I have had excellent experiences each time I have shopped there. I will be back!!! Congrats!

Friendly employees and always available when help is needed.

Friendly staff always helpful. It seems as if they really care about their customers.

Great Employees, especially Walt M. in the Construction Department Section. Excellent Employee one of the Best in Your Store.

I returned a defective chainsaw and decided to upgrade to a more expensive one. The customer service representative (Jessica) went above and beyond exchanging my defective unit and replacing it with the upgraded one. She explained the return policy and warranty policy which I was not fully aware of. She saved me money and educated me should there be a future problem with the new unit. I was pleasantly surprised at the level of service that I had not experienced in other stores in my area. 5 stars to this store with an additional 2 Thumbs Up!

Staff is pleasant and accommodating. Store is clean and organized. Nice place to shop and find what you are looking for. :))

Great Store, with many great employees, especially WALT M. Cashier in Construction Department. Never seen any Individual with such a Work Associated Attitude in My Shopping experiences, you people are fortunate to have such a person on your staff. It would be nice to show Walt some appreciation for his fine Efforts. Ok, I had to send this to let you know my thoughts. Have a good one. Tee

Great staff. Well stocked

The folks in the paints department were incredibly gracious and helpful. Very highly recommended.

I found everything I needed in one trip at the best price.

A true breath of fresh air in this world! Such a nice & caring store this Home Depot! Superb customer service & all truly go out of their way to help - whatever the need may be! What a great store, great people & a pleasure to visit! Thank You Ohio Twp. Home Depot

This was some of the worst customer service that I have experienced. It's bad when a customer leaves angry and embarrassed. It's even worse when the customer goes home and solves the problem himself by using a simple search on The Home Depot Website!

When they are out of product .They will call you and let you know that they got the product in. They got the best customer service team .You will love that store.

I bought a Dewalt Impact Driver (Tool only) for $139 last night. When I arrived at home and opened the box the tool was clearly not brand new, reconditioned, or slightly used. It was heavily used. The bearings are out of alignment. The motor appears to be fried and it has almost no torque. The silicone rubber is peeling off and has chucks missing that would indicate the driver was heavily used. The plastic is nicked and scratched all over. I am thinking that someone bought a new driver, swapped it with their old one, and returned it. However I have no proof of that. What I do I have is an unusable driver that I bought at full retail price. At full retail price I would expect a brand new item, but this is not even close. Maybe this store either did not check a previous return and put this item back on the shelf? I really have no clue what happened, but now I am stuck with a beat up old driver that I feel like I cant return because I would be accused of swapping a new item with an old one. To me this feels like a very sad way to pass loss directly to your customers.

Overall great experience.

Good employees, well stocked.

Always great service and knowledgeable staff.

Gene, from the kitchen design department, is unparalleled in his expertise and customer service. I highly recommend this store.

Very pleased with the customer service and availability of my product.

Lois was and is always very helpful and warm to deal with on every trip to this store. As is Stephanie and Donna. Another associate which her name escapes me.

I bought a washer and dryer from Home Depot, the sales person Matt was great, knowledgable, professional and helpful. However, the delivery company they used (third party) was not good. They seemed to be in a hurry, didn't leave the manual for the washer, and stated they would follow up with me after the left, didn't get a call back from them.

Jordan at returns was great and Tom at the pro desk was the same. And the survey to compliment these two employees was exhaustive!!!!!

Home Depot employee Nick Gross went above and beyond to help me