Reviews for Orange (k) #6965

I have two Home Depot's near me, and I much prefer this location. Although the store is smaller, parking is much better, and oddly enough, the garden department is larger and better stocked. My go to.

Better than normal HD experience. If you leverage off the customer service team instead of wondering around trying to figure things out I found that to be the key to a good experience at Home Depot.

I bought some stuff to make a support post for the shed. I was building today, and Ross went out of his way to help us when I forgot the diameter of the washers that I was building. I definitely think this man deserves a raise.

Our cashier Sandra was so friendly and helpful! She treated us so wel! I can’t thank her enough for the amazing customer service!

Best Pro Services department (Zack, Rosana, Laura, Jeff) Best garden shop by far of any other HD's around. All around best associates!!

The cashier Katrina made me and my wife as she helped us

The Home Depot Associate Morgan was a huge help and a pleasure to work with on deciding the right carpet for our home. He returned our call quickly when there were questions/concerns and he instantly addressed them. He made our decision to go with HD on our carpet and easy one.

I received great service from Audrey . She went above & beyond for me

Best store in the area. Always clean and well stocked. Employees are always helpful. The cashiers at this location are accurate and pleasant. There are two cashier's that really stand out among the others,Brianna and Brittany. These two really make an effort to help and are they a real asset to your company. Whatever you pay these two double it. Thanks again. A+

Very helpful and welcoming team, helped me with all my questions and made my visit quick and great.

We love our local Home Depot. This location is always clean and fully stocked. The workers are always helpful and attentive. Workers are also very informative.

Billy was very friendly and very helpful recommending the Fiskars 12 foot pole saw and even had experience using it. The store had it in stock and at a good price.

I don't know what Home Depot is trying to prove, but they've made it so hard to check out unless you use a credit card. This is nonsense. Cash should be easily collected by them their self check out those two machines never work and if they do, they don't take cash, so there's no sense trying them and this Home Depot is cut back so much on their employees. You gotta wait in line for the simplest things, but if you're reading this, you already know that and have fun dealing with the problem

The lady in the self checkout stereo types you and ones you leave prints the recipe to verify that you paid for everything. IM NEVER COMING BACK HERE

Terrible return policy on lifetime warranty tools if the name is not visible. Either protect name of keep the receipt in your work truck

Purchased a Husky tool chest. It was in stock, but hard to get to. Jovanny went above and beyond the limits to get the item to my truck and load it for me. Awesome customer service!

Super helpful staff members to help you find exactly what you need, fast!!

Two plumbing employees went way beyond to help me solve a kitchen sink drain issue.

Here are five things a cashier can do to improve their skills in dealing with customer returns: 1. Understand Return Policies: Familiarize yourself with the store's return policies and procedures. This knowledge will help you confidently and accurately communicate with customers about their options and any applicable rules or limitations. 2. Practice Active Listening: When a customer approaches you with a return, give them your undivided attention. Listen carefully to their concerns or reasons for returning the item. This will help you empathize with them and provide appropriate solutions or alternatives. 3. Remain Calm and Patient: Dealing with customer returns can sometimes be challenging, especially if the customer is upset or frustrated. Stay calm and patient throughout the interaction. Remember that your role is to assist them and find a satisfactory resolution. 4. Offer Solutions, Not Arguments: Instead of arguing or trying to convince the customer to keep the item, focus on providing viable solutions. Be prepared to offer alternatives such as exchanges, store credits, or refunds, depending on the store's policies. Try to find a mutually beneficial outcome for both the customer and the store. 5. Continuously Improve Product Knowledge: Enhance your understanding of the products sold in your store. Knowing the features, benefits, and potential issues of different items will enable you to address customer concerns more effectively. Additionally, you can provide accurate information about warranties or guarantees, which can contribute to a positive return experience. By implementing these practices, cashiers can enhance their skills in handling customer returns, fostering better relationships with customers, and maintaining customer satisfaction.

I went to The Home Depot in Orange, Ca. store very clean, and everyone was very nice, they help us making our project match easier with all her experties.

Friendly staff, they are always so helpful. Special thanks to Tania, she was extremely helpful and kind.

I enjoy going to this Home Depot customer service is always friendly

Home Depot has become my favorite store since I became a home owner. What ever I need I can find there. The staff is great management has been great making it a great shopping experience.

Purchased a Solar spot with motion detect one home a place it out on the sun to charge and at night when I went to turn it on the push on and off switch didn't work, had to return it and purchased same model and it worked fine

Purchased a Samsung front loading, stackable washer. Was clear to the sales clerk that I was stacking it with an existing Samsung front loading dry. He said no problem. Completed the order, paid for delivery and installation. Took 1/2 a day off work for the 4 hour delivery window. 1 hour prior to delivery was called and told they would not do the installation, and would just drop off the washer. That was not what I paid for, so I called and canceled the order. Drove down to Home Depot and then was told they could not process the cancellation until the delivery truck returned that evening. So I would have to come back a 3rd time to get my refund.

Home Depot does not provide Apple Pay as a form of payment at its stores. I need Apple Pay!!

Carmelita was great help, nice and hard working lady. Ask for her if needed questions answered

Every single time I go to this store I am treated like I am an idiot b/c I am a woman. This last time 3 associates refused to help me get a single piece of moulding to match what I needed.

Ashley M gave a very nice greeting and was helpful

I was looking for small property line steaks and other stores didn’t know where to find it but there was a amazing cashier - Ashley-that knew right where they were to be found and special pricing on them. Had a great experience at this Home Depot