Reviews for Pell City #818

First off I love the product selection at home Depot. On the other hand when customers need help loading products you're better off going to another store. Purchased 20 cinder blocks, asked the cashier to get help with loading due to back issues she said ok. No one showed up to assist. Very disappointed.

This store has the most helpful and kind employees. Hands down my favorite DIY store.

You go into a store and there are no employees to help you. This is not the case at Home Depot. The employees here go out of their way to approach you with a smile and they offer help. It is that way everytime I go there. Customer Service is ALWAYS calling up certain employees for the item you are looking for.

I purchased carpet from Heidi in the flooring department. She was easy to work with and so knowledgeable about the product.

FRIENDLY, KNOWLEDGE ASSOCIATES, A LITTLE FURTHER DRIVE FOR ME BUT NOT AN ISSUE

The Pell City Home Depot store has almost always had exactly what we need, and the folks at customer service have been super helpful. Associates are always available to help, and Linda the cashier is the best of the best!

We love the Pell City Home Depot- store is always well-staffed and organized and stocked.

Decking material all in stock!

The store was full of springtime items to peruse and purchase so we did

Brenda and Mike were wonderful. Very knowledgeable and kind and had great attitudes and were ready to help, and very talkative and friendly

I went to buy items for new store and Kim came up to help me. She knew every product I needed was, what the specs were and even helped me with color ideas. I bought those lampshades Kim. She stayed over even when her shift was over. I am handicapped and she stayed with me. I didn't buy the items that evening due to a tornado warning alert. I was back the following day with my sku # and got my items thanks to her and her determination to help me finish my list. She is a Great employee who knows her store. She is also a very kind and helpful person to be around. If your seeing this Kim, thank you for helping me out like you did. I would never have gotten it all by myself.

Home Depot Pell City is the best. The employees make this a great store!!!

I have learned that I can make smart purchases by depending on the knowledge of the associates in the specific departments. That’s a reason for inexperienced customers like me to shop this store.

I have been shopping at this store for many years. The employees do a fantastic job helping out whenever help is needed.

Pell City is our "go to" store in Pell City to everything we need for home improvement projects, landscaping plants, as well as a many, many other items we need.

Started to work in about 50 minutes after I poured into drain pipe

Bailey was very helpful on my purchase of carpet. If I had a business I would definitely hire this young lady.

I have bought many things there...never have to take anything back

The people that work in this Home Depot are much more willing to help than any other Home Depot I have ever shopped

Staff does a great job. Love how they honor Vets!

A friendly place Love the lumber smell Reminds me of a new house, and the promise of new beginnings, Praise for Dominique at customer service So friendly and helpful Carpet staff taking their time with me as they cut carpet off the rolls for me Linda at the register by the lumber dept so helpful Thanks everyone

Great customer service!

Employees profile & judge like you are trying to steal when going thru self checkout

I have been buying my Fence and deck materials there for years.This past year has had the best young workers and loaders ! I'm impressed

I was very pleased with the associate Andrea Smith, she was helpful in assisting me with my purchase on both of my trips to your store.

The customer service logistics person, Dominique, helped straighten out an online order that had been cancelled but not properly credited. She then directed me to the items I needed and applied my remaining credit to my purchase. At the loading doc, Abdul was friendly and helpful in spite of my having driven into the lane from the wrong direction.

Recommend You Shop at Pell City Home Depot This store in Pell City is always well stocked. The employees are always friendly and asking if they can help. Things are clean and neatly organized. I appreciate good customer service, and you will get it here.

Great and friendly customer service, however there do not appear be enough staff to assist customers in many departments. The amount and type of inventory for items seems inconsistent and the choices of items in the Fastener section is abundant, but only up to a certain strength. The amount of hooks and fasteners above 1,000 pound breaking strength is very lacking.

The staff was extremely helpful and polite.