Reviews for Pensacola #6853

Great customer service!

Mikalah was very helpful and had a great attitude. Thank you

Best costumer service of any home improvement store around. Sammy in Appliances was friendly, helpful, and knowledgeable.

Friendly Staff, low prices and fully stocked and clean!

Asked an associate where Fatwood was located as the Internet site stated it was carried in the store. In the Garden section, where it was stocked, he said that he had not seen it and did not think that his location carried it. He did not even use his app to see if it was carried. After re-accessing the sit on my phone I saw that there were 39 in stock in that store and noticed the location was aisle 67. Item was eventually found on aisle 66. Not very helpful. Cashier was more helpful in guiding me to where fireplace items were stocked.

This store has excellent customer service and everyone is willing to go above and beyond to make sure you find everything you need. They are very attentive and you really feel like they want to help everyone that enters the store.

We drove an additional 20 miles to go to this store because they had the product we wanted in stock. Not only was it on sale, the cashier (Joshua) offered us an additional discount if we applied for a Home Depot credit card. When the discount showed up on the register it was less than he told us it would be so he immediately corrected it. I thanked Joshua several times and he even helped us load our item. It's been a long time since I've experienced this kind of service at a home improvement store. Joshua was an extremely polite young man and I was glad to have had the pleasure of meeting him and honored he was my cashier. Thank you Joshua!

The personnel in the Paint Department and Ware House for stocking store provided me with friendly, professional assistance in a most timely manner and guided me on savings and products that I purchased on 16 December 2020! The store was exceptionally clean and fully stocked with the items that I required to pick up on this day! Cashiers were friendly and guided me properly to check certain items out in the Free non support lane with my Military Discount as well! Thank you!

I would defining recommend shop in the store. Big selection, great prices. Been costumer for years. But unfortunately it makes me very sad that for years nothing had been done about the cashiers employees working at the garden center. It’s a shame that ur competitors are doing much better job providing their cashiers winter shelter. Shame!

Checked on line to see if they had my Battery for Lawn Tractor I purchased there a few years ago . Depot.com said yes and directed me to Davis Hwy @ $29.95. So I drive across town and pick up Battery only to find it is Not $29.95 but $44.97 . That's $15.02 Difference depot says oh well either put it back and waste all my time on line and driving in Christmas traffic or just Lump it .Very disappointed in Depot , I am sixty five years old and have trouble driving in rush hour Christmas shopping traffic . I thought I was being Covid / greenhouse correct by using internet and not wasting time driving all over . Then I get punched in the gut . ps; I paid core of $12.00 also and brought in my old battery . so that is $44.97 plus $12.00 for a Lawn tractor

Billy in Millworks is very knowledgeable and has made customer satisfaction his number one job at Home Depot. Thank you for facilitating our Hurricane Sally repairs.

the store was very clean personel were helpful and friendly

EMPLOYEE GIL ALWAYS PLEASANT AND APPROACHABLE.

Home Depot #6853 Pensacola is clean and staff is extremely helpful.

The store was clean, well organized and the staff was helpful and friendly.

Grat store. Everyone knew were things were. The pro desk had qualified and experienced people.

I needed help having wood cut. I gave Geoffrey specific details on what I needed and how I needed them cut. He spoke to me like I didn't know what I was talking about, complained about having to cut the wood, and then didn't cut the wood to how I needed it. He charged me for wood cutting and I was sent home with things I didn't need. I didn't check it while I was there b/c I trusted that an employee knew what he was doing. Being charged $10 for wood cutting isn't a problem for me. But paying over $40 for wood and the cutting when I wasn't given what I needed is an issue. He never spoke to me, he didn't thank me, he acted like it was an issue for him to do his job. I shop here all the time and this was by far the rudest customer service I have ever gotten there. I also had a gift card to use and since it was under my wife's name, he wouldn't let me use it. We have the same last name, same address as was on file and he still wouldn't let me use it.

George in the lumber department was super helpful! He spent a lot of time explaining what we needed help with. Angela was our cashier and she was super friendly and personable. We will definitely be back! Keep up the great work!

shopping at homedepot is good

Great customer service

I am truly disappointed in Store 6853. As a former employee of this store, we were constantly trained on the customer comes first, you acknowledge the customer, you greet the customer, you take care of the customer, etc. I don't find that the case at this store anymore.....you used to be able to go in there and see smiling friendly faces who greeted you and you don't see that anymore. I don't see any customer service at the front end. As I go into this store fairly frequently, the cashiers never acknowledge me and I just have had a not so pleasant experience at the service desk there. I don't see any evidence of the former store that I was proud to be a part of for so long.......

MANY CUSTOMER SERVICE REPS AVAILABLE TO HELP

Your store is clean,nothing left in lsles,well lit,etc.variety of supplies in stock. Your employees are friendly,eager to help.

The employees at the Davis store here in Pensacola are very friendly. I always have at least one employee ask me if I need any assistance.

This HD location is clean and neat.. All of there employees are awesome very helpful if they don't know the answer they will found out for you.. Our experience here was awesome..

The store was clean and everyone was wearing masks. I want to commend Randy in the Paint Department on Thursday, July 30- who gave me superb service in selecting the correct paint for my project. He came out from behind the counter to take me to the correct section and gave me a lecture on the benefits of each paint. I appreciate his efforts so that my project had the best possible materials,

Excellent services. Professional, friendly, very knowledgeable staff.

Great employee installed my 2 storm doors. Great guy great install. Rob Lackey

I came in looking for a specific item, and it was something that affected my quality of life. I was met with knowledgeable, polite, and resourceful employees who made sure my shopping experience was a positive and memorable one. Thank you Billy, Adam, Tristan, and Angela.

This is my preferred Home Depot in the area. Always friendly service especially in the paint department. Can usually find what I am looking for and when I can't there is always someone available to ask.