#1 Home Improvement Retailer

Store Details

Contact Us
Pro Service Desk(571)203-2084
Store Hours
Mon-Sat: 6:00am - 10:00pm
Sun: 8:00am - 8:00pm
Curbside: 09:00am - 6:00pm
Location
1651 Reston Parkway
Reston, VA 20194
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Customer Store Reviews

  • 4.5 out of 649 reviews
89%Of Customers
Recommend This Store
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Filter Reviews By:Rating, Profile, Gender, Age (649)
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Showing 1-30 of 649 reviews
Garden Center Consultant
We love our garden and Home Depot. Today Tiwanna helped in Garden with orchids, clay pots, and planting. She went above and beyond to make sure I purchased what I needed and got the best price. Tiwanna is top quality. Thank you, Graham Forward
by
    • Recommended
    Poor customer service
    I was charged twice for one $19 item and the sales associate did not put the effort to correct the price of an item that was supposed to be on sale
    by
      Kevin M Was Great!
      Just wanted to say thank you to Kevin M who supervised the children's building project today at Home Depot. He was so helpful with the children and the adults. I just wanted to let him know how much I appreciate his good-natured, caring attitude!
      by
        • Recommended
        1 found this review helpful
        Great staff
        I was helped by more than one associate. Nadim went out of his way to insure a quality shopping experience.
        by
          • Recommended
          Worst HD store in the area
          Dirtier than other HD stores, out of stock on items more than other HDs. Parking lot is a mess because they have no cart returns, so a dozen or more parking spaces are unusable at any given time because people just leave their carts all over the place. HD really needs to overhaul the management of this store.
          by
            Thank you for great service
            Associate Hasan was very helpful and went beyond expectations to help me find the item I was looking for.
            by
              • Recommended
              Best Employee In The World!
              I have been going to the Reston Home Depot just to be helped by one of their employees named Adam. Every time he has been incredibly efficient and helpful. Yesterday he helped me to buy everything I needed to make a tree-house pulley. There should be more "atypical" people like Adam helping customers in all stores.
              by
                • Recommended
                Shopping at Home Depot
                My most recent trip to the Reston Home Depot was made much easier by the efforts of Nadim, who made sure that I found what I needed.
                by
                  • Recommended
                  Poor Customer Service
                  Attempted to purchase a product on special but initially could find no personnel to assist. When I did find someone that was indicated to be the specialist for that department I was told they "knew nothing" and "could not help me". Personnel made no attempt to find any of the information about the product and turned their back on me after telling me they could not assist.
                  by
                    Great location, great staff
                    Elsa the cashier is fantastic, very friendly and super helpful!
                    by
                      • Recommended
                      The cashier was amazing
                      We went to get mulch and Tadios was very friendly and cool
                      by
                        • Recommended
                        Useless customer service
                        If you try to find a solution there’s not end to it
                        by
                          great
                          happy is good buy material and help me.
                          by
                            • Recommended
                            Friendly cashier
                            I had to run to the HD to pick a tool while in the middle of a project. I was able to get in and out with a long wait. Tiwanna was friendly and courteous.
                            by
                              • Recommended
                              Great customer service
                              Aida helped us with so much and thanks to her I signed up for the Home Depot credit card.
                              by
                                • Recommended
                                Great service
                                The service Elsa provided is super and friendly
                                by
                                  • Recommended
                                  An exceptional Home Depot Store
                                  This store is a great place with really nice staff. I always enjoy visiting this store for my construction and home needs.
                                  by
                                    • Recommended
                                    Great experience!
                                    Shop here often! The employees are great, especially Jorge who I’ve encountered multiple times, always attentive and friendly!
                                    by
                                      • Recommended
                                      Friendly and efficient
                                      This store has a very helpful and friendly staff. Tiwanna was particularly helpful.
                                      by
                                        • Recommended
                                        Hasan in plumbing is the most knowledgeable in plumbing person I know
                                        Hasan in plumbing helped me a lot. Without him, I would not have been able to accomplish my project
                                        by
                                          • Recommended
                                          Friendly and helpful staff
                                          One of the few stores that still has friendly and helpful staff. I truly appreciate them, it’s the only thing that differentiates the store experience from online buying.
                                          by
                                            • Recommended
                                            Good service
                                            Thank you Keith for the fast, friendly, professional service.
                                            by
                                              • Recommended
                                              Great customer service
                                              Chris K. was amazing! He was kind and quickly resolved our issue. Will visit this store again!
                                              by
                                                • Recommended
                                                Great customer service
                                                I had three young staff members help while at Home Depot in Reston. One knew a lot about plumbing and inspected my old item to find the exact match. The two others were in customer service and were the friendliest helpers ever!
                                                by
                                                  • Recommended
                                                  Caro
                                                  It would be great if there was a separate parking area for trucks, and one for cars
                                                  by
                                                    • Recommended
                                                    Staff is Actually Friendly and Helpful!
                                                    I had to do a small return and the staff member (Nick) was helpful, efficient, and friendly. I opted for a store credit since I needed a few things. I was able to easily find what I was looking for and at decent prices. An actual cashier (2, actually!) was available to complete my check out. He was also friendly and efficient. Clearly, at least today, the store was well-run! I will definitely return when I need something else for my home.
                                                    by
                                                      • Recommended
                                                      My Reston Home Depot
                                                      Don't go there, it's busy enough as it is, it's my HD store. I like this smaller HD, even if they don't have stuff in stock, it's easy to shop there. Returns are easy. Staff (HD you need to hire more staff) are helpful and friendly.
                                                      by
                                                        • Recommended
                                                        Great Staff
                                                        Workers often go above and beyond to provide support.
                                                        by
                                                          • Recommended
                                                          Property Manager
                                                          I had some items to return after my project was completed. I had several invoices for the return items. Customer Service rep Adam was extremely helpful in locating the item sku numbers and matching them to the invoices. He was very knowledgeable, patient, polite and made our visit to Home depot very pleasant.
                                                          by
                                                            • Recommended
                                                            Service Desk
                                                            Kyle is a very helpful and friendly employee. He quickly resolved my issue.
                                                            by
                                                              Showing 1-30 of 649 reviews

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