Reviews for Richmond/W Broad #4611

I consistently look forward going to Home Depot because I know that I will always be greeted by a friendly staff who is ready to help.

I bought a washing machine. I love it.

Great service from Allen in kitchen design. If you need anything cabinet related he's your guy.

Emmit went above and beyond when helping me to find the product I was looking for!

Looking to buy new dishwasher and also added airwaves due to the information and insightfulness of the staff in the appliance department. Cuddos to Lisa for giving a wonderful and memorable experience.

Very knowledgeable about various projects!

I am always at this Home Depot and their staff are always very friendly & helpful. Ben was extremely helpful and went above and beyond to assist.

We ordered a new refrigerator from another store but continued to have delays in the delivery of the product. We decided to check with The Home Depot where we spoke with Charlie in the Appliance Department. He discussed our needs and indicated that Home Depot has several of the brand of refrigerators that we wanted. We ultimately decided to cancel our order with the other store and ordered it through The Home Depot. It was delivered in a few days without any problems. We couldn't be happier and thank Charlie and The Home Depot for being there for us.

This particular Home Depot beats all I have shopped at in the tri cities and it is because of the superior customer service shown here. Still, sometimes things go off kilter. PHONE: Having trouble getting help by phone and feel only a manager can save you? SIMPLY ASK FOR OR PICK THE CUSTOMER SERVICE OPTION and ask to speak to **WHITNEY O.! She is the one who can get your issue solved - without having to angrily ask for management and begin any screaming match. Whitney makes the need to ask for a manager simply disappear. She will take your issue, handle it and you will be a happy customer who feels her care that you spend you money well at this SUPERIOR Home Depot. store. She is tops and so is her store.

First time I've been extremely disappointed shopping here due to two things. Lack of help in the garden center. (I had to call the store from the garden center and ask for them to come and help me.) In addition, they did not have, nor do they to have the fertilizer (Milorganite) which I have bought here twice a year for the last several years. On a positive note: The employees with whom we dealt were helpful and friendly, so you've got that going for you. Sure hope the next visit to this store is a better one -- one similar to what we've experienced previously. Thank you.

If you don’t know where anything is or exactly what you need . You can count on a HD rep to help you extensively.

Nai was super helpful in finding what I needed. It proved to be a difficult task but she was determined, happy, and super helpful. I loved her attitude and ability to use several resources to get the answers we were looking for. Nai is awesome and I'm so thankful that she was the one that helped me!

Great store - wonderful help!

Great store, clean, good inventory on most items, and helpful employees.

Home Depot is our favorite home improvement store in the area. Always clean and well organized. Staff is very friendly and helpful! I’ve never had to wait in long lines when checking out. Thank you!

The store was organized, we were asked several times if we needed help , the associate that worked with us was very knowledgeable.

I was able to find everything I needed for kitchen remodel

Clean, well stocked, friendly, Good Electric Shopping Cart for us with limited abilities and close by home.

Great store and friendly associates!

Usually I like this store but today not. Hardly any customers so you'd think I could get help loading 10 bags of mulch. There were no large carts available for me to do it myself. When i asked cashier in garden dept to page for help she seemed befuddled and claimed she didnt have a phone to do so. So she sent me chasing down another employee ....who was walking faster than my 78 yr old legs could transport me. So...I asked another employee in garden dept for help and she, too, was no help and couldnt page. Finally traisped inside to customer service and they DID page 2 young lads who did the job. Not sure why i got such a literal 'run around' today.....usually it goes smoothly. There were only 2 other customers in this dept. while I was there.

Definitely, I will recommend my friends who is the first home buyer like me and who hasn't been there. They will be very surprise when they visit because The Home Depot has many things need for their sweet home.

Had 2 employee interactions, one fin,e one awful. Needed length of chain and a young woman offered to help me cut bulk chain to length. She was new and did not know how to work the cutter, I showed her how to safely, she did fine. She was helpful and polite. I went to the front to check out, there were 2 employees lounging about and when I told the cashier the chain price and length, he sneered that I needed to tell him the SKU or he could not help. I left the chain on the counter. I found the items I wanted, helped the employee cut it, remembered the length/price and brought it and my wallet to the front to purchase it, that is all I need to do!

Mary, Leslie and Christian were awesome!!

Best H.D. I have ever shopped in. Clean, organized and personnel are VISIBLE, available and truly are willing to go out of their way to help a customer. Got a question or need more intense information? SEE KENNY. Everyone I met at this store was exemplary in their demeanor and professionalism. Shea; "Q" and, especially KENNY. Well done on all counts. I will drive a bit more to only shop at this store!

I had an issue with inventory being grossly incorrect, which wasted an hour of my time and still didn't get what I asked for. I called the store to complain and tell them they lost my business and I intentionally didn't buy the other $450 of items I was also going to buy. Micah was understand and apologetic and asked me to come back and he fixed the situation in a way that bought the other items and am buying the item they didn't have online. My star rating is for Micah only. Other staff 3, stocking accuracy 1, staff urgency (besides Micah) 2. Also want to note that Anne Evans upbeat personality did wonders to destress the situation after Micah helped me. TY Micah, TY Anne. Without u, home depot would have lost my business and I just bought a home, so I have lots of buying to do.

Everybody is kind and helpful and they always there when you need them thank you guys for everything that you doing

I love the Hull street store, but this location.No customer service in the eight times I have been here. My hubs is a contractor and we moved out this way so we are kinda stuck . Lowe’s doesn’t carry a lot of what we need. We were spoiled by the Hull street location, Jennifer Kinsey, Darryl at the pro desk all knew how to make you feel special, and help was always available, This store is the complete opposite. No help, people telling us they are doing inventory so busy...another said we are busy..ok...staff your store. I’m a consumer too and we have a business!

If you need wood cut, go to a different store. The one near willow lawn will measure, mark and as accurately as possible cut your wood for you.

The short pump home depot has the best selection of materials of any home improvement store in the area. The electrical and lighting departments are well stocked despite covid shortages. I appreciate the hard work put in to make sure the store is filled during this pandemic. I choose the short pump home depot as my primary source of electrical and lighting supplies.

I was at the store today 12/05/2020 at 1:15 pm to return an item and a very unfriendly, unhelpful and rude cashier at the Returns section by the name Michael refused to process my request after I showed him an electronic receipt on my email and told me to "step aside". This was the worst experience I have ever had at Home Depot. Keep employees like that and more people will move their business elsewhere.