#1 Home Improvement Retailer

Store Details

Contact Us
Pro Service Desk(757)421-1962
Tool & Truck Rental(757)421-1942
Store Hours
Mon-Sat: 6:00am - 10:00pm
Sun: 8:00am - 8:00pm
Curbside: 09:00am - 6:00pm
Location
157 Hillcrest Pkwy
Chesapeake, VA 23322
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Customer Store Reviews

  • 4.7 out of 395 reviews
93%Of Customers
Recommend This Store
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Filter Reviews By:Rating, Profile, Gender, Age (395)
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Showing 1-30 of 395 reviews
Great Home Depot!
We ordered special blinds for our RV, Henry, associate was very helpful and friendly, and knowledgeable!
by
    • Recommended
    Great Customer Service!
    We purchased a dryer today in Chesapeake. Rob greeted us in the appliance department. He was knowledgeable, answered all of our questions, and explained in detail the delivery process. He was so pleasant and kind, and we enjoyed meeting with him and will ask for him by name with our next appliance purchase. He is a veteran. Thank him for his service if you see him!
    by
      • Recommended
      Great selection!
      The quality and selection are on point. I normally find all of my needs here. The employee's are helpful and knowledgeable. And plentiful. Never a department without a representative. Always willing to assist. Thank you!!!
      by
        • Recommended
        Outstanding Customer Service!!!
        Vernon "Vern" and Bruce were Extremely knowledgeable and helpful, I really appreciate all their help today. Thank you so much!!
        by
          • Recommended
          Layout
          This store layout is wrong. I shop at alot of home depots in Hampton roads. You need to model every store after celebration station on lynnhaven Pkwy Virginia Beach. Most simple layout. Best store.
          by
            Excellent prices on Kitchen Aid appliances!
            My wife and I were extremely excited on the prices and availability of the Kitchen Aid microwave and dishwasher! Customer service was above and beyond!!
            by
              • Recommended
              Excellent Customer Service from Rob Davis
              If you need an appliance, he's your guy!
              by
                • Recommended
                Thank you Keri for your service and help.
                First off, there was someone to help me. Usually, you can't find anyone to help. Keri Forrester came right to us to help us with our order to laminate and carpet our home. She was knowledgeable, willing to serve us, even when she needed some help from Mike. She wanted to learn how to fill out our order and that was an Impressive employee. One always ready to learn in order to serve her customer well. I appreciate Keri.
                by
                  • Recommended
                  Excellent customer service and clean bathrooms!
                  Friendly employees who helped us with everything we needed and if you happen to have to go to the bathroom while there, then you will not be disappointed- very clean :)
                  by
                    • Recommended
                    Home Depot -Becky
                    This store associate was very helpful and extremely knowledgeable about the product I was looking for. She went above and beyond to make sure I got the Labor Day special price and assisted me with my purchase.
                    by
                      • Recommended
                      Finally some good help
                      Recently purchased stuff from this store and an employee there who was awesome. He name was Lamont, he helped with our purchase, and checkout and help load our in store purchase, then came out and help load pine straw for us. Made everything so much easier!
                      by
                        • Recommended
                        Great experience
                        Went to get a saw and a grinder. Vernon is the fuel that keeps this store running smoothly! Awesome dude!
                        by
                          Such Friendly Associates
                          Every time I go in this store, I am greeted and helped by the associates. I really appreciate how they often go above and beyond to help me find the right item.
                          by
                            • Recommended
                            Helpful Pleasant and Honest Staff
                            Made buying a dishwasher easy and stress free
                            by
                              • Recommended
                              Go to home improvement spot!
                              Friendly and knowledgeable staff!
                              by
                                • Recommended
                                Home Depot, Chesapeake Virginia, Hillcrest location
                                I have to home depots and opposite directions both are the same distance, I always choose to go to the Hillcrest location in Chesapeake Virginia their staff is very friendly and helpful The store is also very convenient to get in and out of
                                by
                                  • Recommended
                                  Employee assistance
                                  I was wandering around the store looking for an item that probably didn't even exist, but I had an idea in my head. An employee named Chris asked if I was finding everything. I explained what I was thinking of and he jumped on the computer and came up with the exact vision I had in my head. I purchased the items, put them together and they worked perfectly! Thank you, Chris!
                                  by
                                    • Recommended
                                    Good employees
                                    Bruce led me in the right path and helped me out a lot
                                    by
                                      • Recommended
                                      Horrible Customer Service Desk
                                      I had to wait 30 mins at the Customer Service desk as the new military discount system doesn't work and is ridiculous. 2 to 3 CS staff left us in line to go about some random tasks. Finally when assisted I had to go away fro the counter to set up my cell due to poor WIFI inside. As I did this the CS lady helped others so I still had to wait for her to finish even though she was supposedly helping me. Not sure why this location cannot provide enough staff for this desk and I am also not sure why Home Depot has gone to such an unfriendly system to get my military discount - all that work to get it done sure didn't feel like I was valued as I was already registered before.
                                      by
                                        AMAZING LOCATION!!
                                        This Home Depot is my FAVORITE. Not only does the manager take pride in taking care of the customers, but this is also true for all of the employees. It is always organized, well-stocked, and everyone is so friendly. I DREAD going to other Home Depot’s and/or Lowe’s when I am not near my house…
                                        by
                                          • Recommended
                                          Best customer service!
                                          Payton at service desk is awesome!
                                          by
                                            • Recommended
                                            RUDE
                                            This store needs to be more friendly. Don't point the way to an item and don't say I don't know and walk away. THAT'S RUDE!!
                                            by
                                              Great store.
                                              This store is the closest to my house and I am beyond satisfied with the customer service that I received.
                                              by
                                                • Recommended
                                                Always Awesome
                                                The staff at the South Chesapeake Home Depot are consistently awesome, always offering assistance and going above and beyond to help you find what you need!
                                                by
                                                  • Recommended
                                                  Never a bad visit!
                                                  I go to this store quite a lot and many times have to ask an employee a question. I have never had an employee act as if I was bothering them or who was not helpful. The store is clean and well organized.
                                                  by
                                                    Great people assisting you
                                                    They were able to give a product at a competitive price.
                                                    by
                                                      • Recommended
                                                      This store used to be great, everyone was happy. But now it seems moral and service is on the dec...
                                                      This store used to be great, everyone was happy. But now it seems moral and service is on the decline. All the employees look miserable.
                                                      by
                                                      • Verified Purchase
                                                      These employees deliver top quality service EVERY time I come in!! (And I go somewhat frequently)...
                                                      These employees deliver top quality service EVERY time I come in!! (And I go somewhat frequently). They are professional and friendly but not in a “scripted” way. You leave knowing your interaction with any of them is genuine!!
                                                      by
                                                      • Verified Purchase
                                                      • Recommended
                                                      I have always found this store to be reasonably neat & clean. The isles & departments are clear...
                                                      I have always found this store to be reasonably neat & clean. The isles & departments are clearly marked with good signage. The employees are helpful , friendly & knowledgeable. .
                                                      by
                                                      • Verified Purchase
                                                      • Recommended
                                                      Clean, organized, most employees can help you. Management is good and helpful. I wish it was larg...
                                                      Clean, organized, most employees can help you. Management is good and helpful. I wish it was larger. Tool department is exceptional. Great area. Catch a movie and food at Cinema Cafe. Plenty of eateries and bakeries.
                                                      by
                                                      • Verified Purchase
                                                      • Recommended
                                                      Showing 1-30 of 395 reviews

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