#1 Home Improvement Retailer

Store Details

Contact Us
Pro Service Desk(757)421-1962
Tool & Truck Rental(757)421-1942
Store Hours
Mon-Sat: 6:00am - 10:00pm
Sun: 8:00am - 8:00pm
Curbside: 09:00am - 6:00pm
Location
157 Hillcrest Pkwy
Chesapeake, VA 23322
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Customer Store Reviews

  • 4.7 out of 395 reviews
93%Of Customers
Recommend This Store
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Filter Reviews By:Rating, Profile, Gender, Age (395)
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Showing 1-30 of 395 reviews
Always helpful.and great customer services
Always helpful.and great customer services
by
  • Verified Purchase
  • Recommended
I always have my questions answered efficiently
I always have my questions answered efficiently
by
  • Verified Purchase
  • Recommended
Great customer service from Becky who helped us with patio furniture. She cares and it shows. S...
Great customer service from Becky who helped us with patio furniture. She cares and it shows. Salute Becky. Lead on!
by
  • Verified Purchase
  • Recommended
Excellent location, store well stocked and VERY helpful employees
Excellent location, store well stocked and VERY helpful employees
by
  • Verified Purchase
  • Recommended
I spend alot of time in this Home Depot. All of the staff are very friendly and knowledgeable. ...
I spend alot of time in this Home Depot. All of the staff are very friendly and knowledgeable. They always help me find what I need for the particular task that we are working on. Good selection on hand
by
  • Verified Purchase
  • Recommended
i am somewhat familiar with the layout of the store and this helps in shopping
i am somewhat familiar with the layout of the store and this helps in shopping
by
  • Verified Purchase
  • Recommended
My experience is any employee I encounter in this store is friendly and courteous. Selection of p...
My experience is any employee I encounter in this store is friendly and courteous. Selection of products is decent. Not too often do I have to visit a competitors store for something not available here. Overall I'm very satisfied.
by
  • Verified Purchase
  • Recommended
We are always greeted by a very friendly staff member. The store is very clean and well organized...
We are always greeted by a very friendly staff member. The store is very clean and well organized. In this crazy world we live in now, we feel very comfortable shopping here because it is well maintained and they seem to make your safety a priority. Every staff member is pleasant and helpful.
by
  • Verified Purchase
  • Recommended
This is an awesome Home Depit. Well arranged, clean, neat, nice associates & easy to get off of m...
This is an awesome Home Depit. Well arranged, clean, neat, nice associates & easy to get off of main road to get to. Love it!
by
  • Verified Purchase
  • Recommended
Customer service employees ARE THE BEST!!!!!!!!!! The products were avalible, The assistance was...
Customer service employees ARE THE BEST!!!!!!!!!! The products were avalible, The assistance was wonderful, The store was very clean, And the employees were very friendly! I WILL BE BACK
by
  • Verified Purchase
  • Recommended
All associates were courteous and helpful
All associates were courteous and helpful
by
  • Verified Purchase
  • Recommended
The employees at this location are very friendly and helpful.
The employees at this location are very friendly and helpful.
by
  • Verified Purchase
  • Recommended
Always get top drawer help in plumbing from Mike. Personable and knowledgeable about his products...
Always get top drawer help in plumbing from Mike. Personable and knowledgeable about his products. Other Customer Service Associates also very helpful. Store appears clean and invites u in from the outside. Store must have a great motivator/manager/ leader.
by
  • Verified Purchase
  • Recommended
The employees were so nice and helpful. The cashier was super nice and funny. We talked about sho...
The employees were so nice and helpful. The cashier was super nice and funny. We talked about shoes! Haha. But other than that, I loved the store and staff.
by
  • Verified Purchase
  • Recommended
Everyone is helpful!
Everyone is helpful!
by
  • Verified Purchase
  • Recommended
Good products. Great employees and willing to help.
Good products. Great employees and willing to help.
by
  • Verified Purchase
  • Recommended
Awesome customer service and great prices. I drove 70miles to purchase my household needs! Very i...
Awesome customer service and great prices. I drove 70miles to purchase my household needs! Very impressed customer!
by
  • Verified Purchase
  • Recommended
Super customer service in the different sections of the store and at checkout. Makes it easy!!
Super customer service in the different sections of the store and at checkout. Makes it easy!!
by
  • Verified Purchase
  • Recommended
The store was clean and had all the new safety procedures in place. The associate in the applian...
The store was clean and had all the new safety procedures in place. The associate in the appliance department was awesome and very very helpful. He had a answer for all our questions.
by
  • Verified Purchase
  • Recommended
David Sanchez provided us with excellent service.
David Sanchez provided us with excellent service.
by
  • Verified Purchase
  • Recommended
Excellent Covid precautions. Excellent staff help.
Excellent Covid precautions. Excellent staff help.
by
  • Verified Purchase
  • Recommended
This place is now my "go to" Home Depot store! This is my second visit here and the customer serv...
This place is now my "go to" Home Depot store! This is my second visit here and the customer service and the knowledge from the workers there are second to none. Within minutes I received assistance and that they ensured that we were taking care of me regarding questions and concerns that I had. I want to recognize David Sanchez going the extra mile helping us step by step through the appliance purchase process and educating us on the protection plan and the Home Depot credit card. I'm glad that this location is near within my residence and I am glad to have friendly people and awesome customer service!
by
  • Verified Purchase
  • Recommended
Recently I had to get 70 keys made for my school. Taylor in hardware had a wonderful attitude at ...
Recently I had to get 70 keys made for my school. Taylor in hardware had a wonderful attitude at the beginning, during and at the completion of this request. The store itself was stocked with the kind that I needed. This is a great store!
by
  • Verified Purchase
  • Recommended
Good store...of the 2 in my immediate area, this one is easy in and easy out access. I tried to ...
Good store...of the 2 in my immediate area, this one is easy in and easy out access. I tried to buy a pressure washer at Tintern location but no one came to assist even though I asked twice. Hillcrest had the item in an accessible location and I was out in no time.
by
  • Verified Purchase
  • Recommended
Have shopped at this store since opening. Impressed by service and knowledge of employees and t...
Have shopped at this store since opening. Impressed by service and knowledge of employees and the willingness to help.
by
  • Verified Purchase
  • Recommended
Associates and vendors not wearing masks or wearing under their chin while interacting with custo...
Associates and vendors not wearing masks or wearing under their chin while interacting with customers.
by
  • Verified Purchase
1 found this review helpful
Good experience and good products, but! Many customers did not have masks and did not practice so...
Good experience and good products, but! Many customers did not have masks and did not practice social distancing. I would like to see enforced masks and social distancing mandatory for all Home Depot stores, similar to other stores.
by
  • Verified Purchase
  • Recommended
1 found this review helpful
This store was very clean and friendly. I ordered a complete suite of kitchen appliances. Left ...
This store was very clean and friendly. I ordered a complete suite of kitchen appliances. Left the store completely satisfied with my selections due to the fact the appliance department was knowledgeable and capable of answering any question I had. Will drive past other stores of this type in the future to shop at this particular Home Depot.
by
  • Verified Purchase
  • Recommended
Associates have always been very helpful and friendly.
Associates have always been very helpful and friendly.
by
  • Verified Purchase
  • Recommended
I was in the store for less than 10 minutes and came in contact with 4 employees (2 at cust serv,...
I was in the store for less than 10 minutes and came in contact with 4 employees (2 at cust serv, 1 on the floor, and 1 at the register) not covering their noses with their masks. During this pandemic, employees should show more care and respect to the customers.
by
    1 found this review helpful
    Showing 1-30 of 395 reviews

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