Reviews for S Roanoke #4628

Called the store and spoke to Dan/Dale and said he would hold 3 items for 60 min. Wouldn't let me pay over phone which can be done. Got to store and find out only 1 left. Bought it. Waited 30 min for someone to load and unchain. Walk outside and its gone. Went to customer service and TJ was super rude and hateful saying it was the computers fault. How do you sell me something and then it is just gone? Asked to have one shipped. Can't be done she says. Only refund. Store lacks leadership

i found some tv related products,there seemed to be a good selection

Great Store always fully stocked. Very helpful employees

Wonderful staff they are there to help you when you need them.

Purchased a stove and waiting on delivery. Employees in the appliance department were very helpful and friendly, knowledgeable about the products. Thank you!

on this location you will find the professionals and exert they help you to accomplish you DIY projects in a perfect way.

IT'S HARD TO FIND CUSTOMER SERVICE THESE DAYS, BUT OUR EXPERIENCE AT HOME DEPOT TODAY AND BEING ASSISTED BY PAUL S. CHANGED OUR MINDS ON SHOPPING ANY WHERE ELSE FOR OUR HOUSEHOLD NEEDS. GREAT EXPERIENCE AND CUSTOMER SERVICE!

I have been very pleased with the attitude and helpfulness of employees.

Very neat clean store with friendly staff.

I have shopped at this store for several years, and the associates are always so kind and patience.

Taylor helped me get the items I needed. She was friendly, helpful, and knowledgeable.

We were given great attention and service by our cabinetry Design Consultant. We had many choices of quality, style and manufacturers for the cabinetry as well as counter tops and accessories.

Not enough staff to locate item

I bought a patio dining set and a conversation set and they said they would assemble it and set a date for pick up. When we drove 1 1/2 hours to pick it up with a trailer , it was not assembled. They were rude about not honoring it and I sent it back.

Terry Dorsey at the prodesk gives me top notch service . That's the reason I shop there.

We needed to buy tile; our salesperson, "Shack" was as nice, helpful and efficient as any one could be! Give that man a promotion!

This store is ALWAYS friendly, professional, approachable, and helpful.

I love shopping at this Home Depot. Great employees and well organized store!

We purchased flooring for entire house. Cindy, Shemar and Shaq were very helpful through the entire process. They offered suggestions and found the answers to our questions.

I had a situation with hidden damage discovered after unboxing and beginning to assemble three large, heavy items. The store manager was very easy to deal with and promptly resolved my issue very satisfactorily. I had travelled 60 miles to the store to purchase these particular products.

DIDN'T SEE WHAT I NEEDED IN STORE BUT ASSOCIATES HELPED ME FIND WHAT I WANTED FOR ONLINE PURCHASE AND HELPED ME COMPLETE THE SALE....LIKE I SAID ....COULDN'T HAVE BEEN BETTER.

Staff at this store is always super friendly and helpful. I love the garden department and can always count on plants that have been nurtured and that are really healthy. Big selection of fall plantings and some have been marked down! Love that surprise! :)

The store representatives in this store seem genuinely glad to welcome customers in and to help them. They consistently exhibit that they are trained to use the store support tools, to describe and help with the products that they carry and to direct customers who need some help.

I just completed a large paver project. This required several trips for heavy products like pavers, sand, base. Associates, especially Bruce, were extremely helpful with lifting and loading. Everyone is always so friendly and helpful. No one runs away when it looks like you have a question.

I purchased two AC/HV filters with a great choice that I did not find in other stores.

I first went to this store, about 40 miles away and passing up other closer stores, because it was the only one which had in stock the item I needed, a 4 x 8 sheet of 3/4" MDF, but my previous great experience with the employees there inspired my driving the extra distance again to shop in a welcoming place with outstanding employee support. I had another great experience when I returned. Tucker assisted me and made cuts I needed in another sheet of MDF. I love this store. Thanks.

Wonderful experience, they don't avoid helping you like their competitor.

Very good clean store with helpful employees. Everyone seemed truly happy to help

Great service Good selection Decent prices

Linda and Tracy at self checkout were fantastic. Something rarely seen.