Reviews for S Roanoke #4628

Great store clean well-stocked and you can't be beat the People working there.

Very knowledgeable, helpful and pleasant employees. They actively seek to assist you and know what they are talking about., Seems like the employees at the competitor go out of their way to avoid being approached or asked questions. When you do get one cornered, they really don't know what they are talking about and their guesses are not any better that yours.

Friendly employees, Fair prices, Clean Store, Great product selection

Store was clean and well organized

Always a pleasure to shop here. Employees very helpful and friendly.

Great selection! Great people! They will exhaust every effort to help you find what you are looking for. It's a lot of fun shopping there!

Always good selection, friendly, courteous and knowledgeable

Debra was working the self check out registers and greeted me and my dog as soon as we entered the store. She offered my dog a treat and assisted me in finding an item, as well as with a propane exchange. I felt that she was genuine and sincere in her willingness to help me. It was obvious that she enjoys working there.

Always has what I'm looking for and there is always friendly assistance when I need Help with somthing. Casheirs and customer service are always eager to help and friendly.

I have made numerous trips to this store in part due to the quality of product and namely the staff there. I have shopped at other Home Depots and their competition and still have found this store to be the best overall experience when shopping and buying essential products.

Some of my friends would not visit the store because the political views of the store were against equal rights. Specifically supporting organizations that were anti-LGBTQ and anti-women’s reproductive rights. Please let me know if that’s not the case.

Ist Cashier I encountered unhelpful and apparently unwilling to help as I had a Visa gift card and was unfamiliar with how to use it. Kept barking instructions at me . After three tries I offered to go to service desk and he indicated that was fine by him. Went to Service Desk and waited in line. Next encounter was with "Jeffrey" who claimed to be a Manager. I explained that I was unfamiliar with how to use a Visa Gift Card. Instead of just making the sale, I got another "can't do" attitude.' Do I swipe the card? Do I insert it chip first? Do I treat it like a Debit Card or a Credit Card? I finally said to him "make the sale! Make it happen! I've been trying to buy a cheap set of blinds for twenty minutes!" Then he magically figured it out by treating it as a Credit Card, made the sale and continued his surly attitude. When I worked for the Expo Design Center division of Home Depot all those years it was always about "Customer Service". Apparently that is not a goal at store #4628. I would welcome a discussion with Home Depot Management, anytime.

Very friendly associates. Easy to get around.

Better hope you don't need any help or service while you are here, cause you won't get any!

This Roanoke, VA Home Depot has an awesome employee in appliances Virginia R. She's soooooooo helpful & knowledgeable, that we made sure to buy our new refrigerator when Virginia R. was working!

Always get outstanding service at this store. The employees are always friendly and helpful. Favorite store.

Craig Hodges made my shopping the best in HD history! Determined to help, he never stopped finding what I needed to match what we used a year ago!

Saw all customers wearing mask including store associates. Hope this continues and mask policy enforced.

I've shopped this store a handful of times. It's not conveniently located in my hometown but just a short 30 minute drive. Each time I've shopped here it has been well worth the trip. I have been very pleased with the variety of product you offer, cleanliness, and organization of the store. The customer service that I've experienced while shopping at this store has been amazing! I will continue to give you my business as I tackle more of our home improvements.

Employees need a serious attitude check. Stop treating customers like they are an incovience. Customers make it possible for you to have a job and get paid. Don't treat us like crap. Lumber employees need attitude adjustment ASAP! Losers.

Went to 6 building supply stores for window quotes. The Home Depot window specialists (Taylor and Shemar) were the only stop that treated me like a customer by spending several hours with me. Their manager Julie was equally helpful in going over every line item. End result is I will be shopping at Home Depot for the rest of my house build.

this store is clean, well stocked, with very friendly and helpful personnel. the prices are in line with what i expect to pay for quality products. i highly recommend this store

When it comes to price matching, apparently they only look at the price at Lowes across the street rather than your Lowes store. Doesn't seem that's the way it should work, Tommy. I won't be buying anything else from here.

The store and it’s associates are awesome. I was able to get assistance quickly and was able to find the lumber that I needed within just a few minutes. Thank you to the workers who helped us out in the store and to the workers who are helping people out every day. Very thankful for their help and their kindness. A lot of that goes a long way!

friendly employees, good prices, good products, good location

Very well organised,. neat appearance. Employees very willing to help.

Consistently friendly and helpful employees

A shout out to the local Home Depot for being open during this difficult time. The story goes you either have the time and not money or the money with no time. Home Depot has helped with both. The "Honey Do" list is getting smaller. I'm am in the door, find my products, and checked-out within minutes. Never was afraid of being to close to another person as it was very well controlled.

awesome store

Clean, neat & well stocked store. Very friendly associates.