#1 Home Improvement Retailer

Store Details

Contact Us
Pro Service Desk(225)755-2784
Store Hours
Mon-Sat: 6:00am - 10:00pm
Sun: 8:00am - 8:00pm
Curbside: 09:00am - 6:00pm
Location
18139 Highland Rd
Baton Rouge, LA 70810
map pin
map preview
Car with trunk open and appCurbside Pickup with The Home Depot AppOrder online, check in with the app, and we'll bring the items out to your vehicle.Learn More About Curbside Pickup

Customer Store Reviews

  • 4.5 out of 252 reviews
89%Of Customers
Recommend This Store
caret
Filter Reviews By:Rating, Profile, Gender, Age (252)
Star Rating
Home Improvement Profile
Gender
Age Range
Showing 1-30 of 252 reviews
Ettenna has great people skills!
Ettenna has great people skills!
by
  • Verified Purchase
  • Recommended
Great customer service!!! Help with All my shopping needs never fail.
Great customer service!!! Help with All my shopping needs never fail.
by
  • Verified Purchase
  • Recommended
In addition to purchasing a large appliance, we had previously purchased a total home generator....
In addition to purchasing a large appliance, we had previously purchased a total home generator. The sales persons were very helpful. The generator was installed on time and the installers work was "smooth as clockwork".
by
  • Verified Purchase
  • Recommended
I have to say that the customer service at the Highland Road store has been great. Employees gree...
I have to say that the customer service at the Highland Road store has been great. Employees greet you with a smile and ask if they can help you. If they can't answer your question they will find someone who can. They try to make sure you have everything you need for your project before you leave.
by
  • Verified Purchase
  • Recommended
Had a minor issue with a defective item I needed to exchange. The Customer Service rep, Alexis, ...
Had a minor issue with a defective item I needed to exchange. The Customer Service rep, Alexis, and Manager, Alfred, took care of things quickly, patiently and smoothly. I highly recommend this store because of this and previous positive experiences.
by
  • Verified Purchase
  • Recommended
Have always appreciated Home Depot. Been a faithful customer for well over 30 years. Always been ...
Have always appreciated Home Depot. Been a faithful customer for well over 30 years. Always been happy with my experience at Home Depot.
by
  • Verified Purchase
  • Recommended
The store is well stocked and staff is friendly and helpful in all areas of the store.
The store is well stocked and staff is friendly and helpful in all areas of the store.
by
  • Verified Purchase
  • Recommended
Crystal in the Customer Service area has exceptional customer service skills. She is courteous an...
Crystal in the Customer Service area has exceptional customer service skills. She is courteous and professional and always willing to assist you in making your shopping experience easy and successful.
by
  • Verified Purchase
  • Recommended
This Home Depot is the best. Associates are polite and always willing to help. Sale items are v...
This Home Depot is the best. Associates are polite and always willing to help. Sale items are very good.
by
  • Verified Purchase
  • Recommended
I enjoy shopping at this location because products are always well stocked, the store is clean , ...
I enjoy shopping at this location because products are always well stocked, the store is clean , and store associates are always friendly and willing to assist you in locating the products or material you are looking for. Store associates are courteous, knowledgeable about the stores products and material and readily available to assist you with your needs.
by
  • Verified Purchase
  • Recommended
THE STORE EMPLOYEE (I think his name was Rob... Jamaican accent) went over & beyond expectations...
THE STORE EMPLOYEE (I think his name was Rob... Jamaican accent) went over & beyond expectations to give me suggestions and find a particular part that I needed. Very friendly and knowledgeable.
by
  • Verified Purchase
  • Recommended
I've done quite a lot of business here and the staff is consistently helpful. If there's a probl...
I've done quite a lot of business here and the staff is consistently helpful. If there's a problem, the Managers address it quickly. The store is clean and organized.
by
  • Verified Purchase
  • Recommended
Great bargains and helpful employees.
Great bargains and helpful employees.
by
  • Verified Purchase
  • Recommended
Outstanding employees !!!!!!!!!!!
Outstanding employees !!!!!!!!!!!
by
  • Verified Purchase
  • Recommended
I've been very impressed with Jonafer Mills in all my dealings with him, both in the store and by...
I've been very impressed with Jonafer Mills in all my dealings with him, both in the store and by phone. He is always courteous, friendly, and helpful.
by
  • Verified Purchase
  • Recommended
Employees in general are quite helpful and knowledgable about product locations.
Employees in general are quite helpful and knowledgable about product locations.
by
  • Verified Purchase
  • Recommended
Received absolutely no help
Make sure you know where the products are located because you wil not receive any help. I had to ask 4 people in order to locate hydrollic oil. Poor customer service
by
    Appreciate the consistent friendly helpful employees at this Home Depot.
    Appreciate the consistent friendly helpful employees at this Home Depot.
    by
    • Verified Purchase
    • Recommended
    This HD is very clean, organized, the team members are very helpful and willing to help. This is ...
    This HD is very clean, organized, the team members are very helpful and willing to help. This is my go-to HD since I moved right down the street. I use the Pro section of HD and have trusted the contractors that HD puts me in touch with. HD always follows up with a phone call to make sure I have been contacted and my project was complete to my satisfaction. I just love HD!!
    by
    • Verified Purchase
    • Recommended
    a good people in the store
    a good people in the store
    by
    • Verified Purchase
    • Recommended
    Mr. Kenny, in the plumbing department, went over and beyond the call of duty! I am a single mom ...
    Mr. Kenny, in the plumbing department, went over and beyond the call of duty! I am a single mom who needed help with my dryer hose connection. His first comment was "let me figure this out as if it were my home"...that right there showed me just the kind of sweet and humble man he was. Needless to say, I was drying clothes within an hour! Kudos to Mr. Kenny!
    by
    • Verified Purchase
    • Recommended
    Awesome experience
    Hey the people working here can actually help you.
    by
      • Recommended
      This Home Depot is a lot better organized then the one on Coursey Blvd. However they need to do a...
      This Home Depot is a lot better organized then the one on Coursey Blvd. However they need to do a lot better job at organizing the small fittings and connectors in the plumbing dept. . Nothing seems to be in the right box and they are out of lots of popular fittings. This is primarily because nothing is in the right bin.
      by
      • Verified Purchase
      • Recommended
      Best store
      This is the friendliest store in the area. I felt that my time was valuable to the workers there. Zach made sure I had everything I needed
      by
        • Recommended
        Associate LaJuana Carminer was very helpful and friendly..She made me laugh and smile when i was ...
        Associate LaJuana Carminer was very helpful and friendly..She made me laugh and smile when i was very aggravated. She went out of her way to help me. I really appreciate that. I will definitely return and shop here.
        by
        • Verified Purchase
        • Recommended
        Business is too good at this Home Depot ! The few employees on the floor were either overloaded h...
        Business is too good at this Home Depot ! The few employees on the floor were either overloaded helping customers or standing around as if they were waitng on a street car to show up. We bought a sack of lime which was totally ruined by moisture. There is a pallet of lime n the back of the garden center that needs to be thoroughly examined for defective mercahandise.
        by
        • Verified Purchase
        • Pro
        They don't mind helping at this location
        I was impressed. Not all stores have team member willing to help. Thanks for all that you guys do
        by
          • Recommended
          Customer service
          The staff is very courteous and helpful. There's always an atmosphere of welcome in the store and great knowledge of store products by the staff. Always good and easy experience. Thank you!
          by
            • Recommended
            We were greeted by multiple associates and the store was so clean and smelled fresh. When we nee...
            We were greeted by multiple associates and the store was so clean and smelled fresh. When we needed help the associate in the department was right there with the knowledge and help to find just what the job called for. When we went from one department to another the associates always greeted us and asked if they could be of help! Miss Marie our cashier asked us how everything was and if we found everything ok.....she was the icing on the cake and topped off a great experience .
            by
            • Verified Purchase
            • Recommended
            Store was great and most employees very helpful. My cashier had an attitude.
            Store was great and most employees very helpful. My cashier had an attitude.
            by
            • Verified Purchase
            • Recommended
            Showing 1-30 of 252 reviews

            Nearby Stores

            Find Another Store

            10300 Coursey Blvd

            Baton Rouge, LA 70816

            5.06 mi

            Tool & Truck Rental

            (225)297-2414

            Pro Service Desk

            (225)297-2400

            Mon-Sat: 6:00am - 10:00pm

            Sun: 8:00am - 8:00pm

            2255 Home Depot Dr

            Denham Springs, LA 70726

            8.58 mi

            Tool & Truck Rental

            (225)791-7392

            Pro Service Desk

            (225)791-7386

            Mon-Sat: 6:00am - 10:00pm

            Sun: 8:00am - 8:00pm

            8181 Airline Hwy

            Baton Rouge, LA 70815

            8.92 mi

            Pro Service Desk

            (225)952-9400

            Mon-Sat: 6:00am - 10:00pm

            Sun: 8:00am - 8:00pm