Reviews for Somerville #2667

I purchased properties in downtown Boston and the Boston neighborhood of Charlestown. Almost all of these properties over 100 years old . Before Home Depot opened in Somerville I went to a store called Somerville Lumber . They treated me poorly because I wasn’t a contractor . When Home Depot opened I went to Home Depot class to learn how to replace toilets , sinks and more . I saved thousands of dollars with this knowledge !!! Last week I replaced my 92 year old neighbor and friends leaking toilet . I felt immense pleasure from being able to help her . All this because of your products and especially your wonderful staff !!!!!!

The location works for me and there is plenty of parking. Home Depot carries many household supplies that I use at a reasonable price, the aisles are well marked, associates are helpful with questions, and checkout is prompt.

Everyone at the store is very professional and helpful. I think there has to have been some high-quality training, and/or the employees are just more satisfied than one would normally expect, as they all do a great job, and treat the customers very well!

See previous frustrations with the lack of help and the lack of people. however after an exhausting run around I thank Ms My she was kind and sweet and helpful straightened out some of the mess that the lack of proper skews on products had.

Plenty of products.

I have learned so much at Somerville, Ma. Home Depot for plumbing, electrical, construction and more ever since it opened some thirty years ago ! I went to " toilet school " at this store and saved a fortune as a result . In the 70's and early 80's I purchased multiple properties in Boston and have been able to maintain them with help from the wonderful Somerville Home Depot great staff !!!

Great place to shop and the people in their paint department are excellent and Serge at the cashier counter provides excellent service and if there are issues at the counter he makes them right

Don't expect any sort of competence in the appliance department or the delivery and installation process. I'm on week 4 and the process is not over, I've spent days at home waiting fruitlessly and still need refunds to be processed. Worst retail experience I've ever had.

More professional than other stores,place to go to find what you want more choices than other stores

The store is clean and products are easily to be found. The product's price range is good from cheap price to not so expensive one. I can have a choice. The store staff are friendly and helpful.

Really great experience with Skip in Kitchen design

Staff is very helpful & it's convenient to home.

This was the best experience I’ve had at Home Depot, as a recent first time home buyer I’ve been to Home Depot a lot and this was above and beyond the best experience I’ve had.

best home depot store in the great Boston area!

I have always enjoyed shopping this Home Depot. Everett is equally as close, but this one is my favorite.

Responsive staff, convenient access

I’ve been to this store every other day over the past few weeks and I’ve been blown away by the service and friendliness of the staff. Well done.

The best

This was not my regular HD. Just happen to visit the store. My wife was having lunch with friends in the area. Found everything I needed. I was able to get assistance with location of items. The bathroom was much cleaner than other stores. Appreciate the effort.

Had what I needed and floor staff was fine. I go to many different Home Depots - my cashier was least friendly I’ve had.

Associates hard to find (understaffed) and NOT knowledgeable! At best, could locate COMMON products if I asked for them by name (and description) but had no idea which might be best or what advantage a given product might have over a different product that might serve the same purpose. (I am talking about things like gutter hangers - not highly technical or complex products that might require serious analysis!) Mostly nice people, but not useful.

The best place in earth!!!!

There was plenty of parking. The store was clean, bright and well organized. The aisles were clearly marked for easy retrieval of items. The check out staff was courteous and quick. I am always satisfied when I shop at this home depot.

Associates were very courteous, very helpful, store was clean and stuffs easy to find

Huge pothole as you depart the parking lot reflects poorly on the store and is a major PR failure. The last impression of the store is a ruined front end and thousands of dollars in vehicle repairs.

Unfortunately the weekend help and management is lacking customer service skills very disappointed Not what I expected

Review of Rental Department. Rented a push mower. Only one of the few that rents out lawn mower. That's about the only positive I could think of. Let me talk about the mower I rented while my riding mower is being repaired. I highly doubt that city dwellers with small patch of lawn would even bother to check under the deck of this mower. That is what I just did when I took the mower home. The blade on this mower is so dull you couldn't tell which is the front or back of the blade. That's another 20 minutes of grinding a cutting edge on the blade before I could start using it. Thankfully, I fixed my own mower after that and never had to rent the item again.

Truly friendly and helpful team at this store! Special call-out to the friendly team at the Customer Service desk and especially to Al Abbas in kitchen design department. He provided us with “Above and beyond” help that left us smiling and glad we had visited the Somerville Home Depot for our kitchen cabinet order! (This 5-star service was in direct contrast to the truly BAD service we had received earlier today at the Salem Home Depot (hey there big guy in kitchen design, you know who you are, and you almost cost HD a longtime customer forever). If only we lived closer to the Somerville store we’d shop HERE always!)

I love this store. Yesterday I was buying supplies for several different projects. I spoke to three different associates in three different departments. They all answered my questions thoroughly and thoughtfully and Brendan the gentleman who checked me out could not have been nicer or more helpful. It’s always a pleasure to shop at this store.

I wanted to take this opportunity to let you know of an amazing employee experience that I had with Chris from the Somerville, MA Store (#2667). I went in this evening for help with some wood as well as advice as to how to repair my malfunctioning storm door. Chris went way above and beyond the call of duty. He escorted me through the store - and, his attention to The Home Depot brand was to be commended. When he noticed something out of place, or that someone had left an empty cup somewhere, he would address it. As we walked though the store I observed his excellent rapport with the employees which suggests to me that he was probably the manager. His friendly, yet professional, demeanor was contagious. Employees and customers in passing were reaching out to him and he managed to bring me where we needed to go while taking care of greetings, responding to questions, asking employees how things were going, etc. In this day and age, this type of attention to the needs of people seems to be a rarity and, as such, I thought it worth mentioning that you should strongly consider applauding the accolades of Chris and his commitment to your brand. There are many places to buy the things that you sell - though, based on my experience this evening, I will return to this store as a gesture of my appreciation to Chris for helping me. I had a photograph of something that I was trying to locate - though, when I explained to Chris what I was trying to do, he came up with a much better, and less costly, solution that worked! I fixed my storm door this evening. You should be thrilled to have an employee like Chris; he is truly an asset to your company.