Reviews for Somerville #2667

This location use to be a nightmare it would take close to an 1 hour or more to purchase and go. It really has come a long way I commend the management team and employees very helpful. I no longer avoid this home Depot. I think Watertown store can learn something from Somerville. Thank You

Incredibly helpful staff and conveniently located

Everything I was looking for was easy to find and exactly where I thought it should be!

My experience in this particular Home Depot was surprisingly pleasant and fast. I only needed to pick up drinks for my crew for the day and was dreading doing it at Home Depot. Usually the lines are long and it takes forever to get a case of water and I didn’t have the time to spare. This was the good part of my day.

The store was great, I had a great experience from a super friendly and knowledgable employee, Cody in the garden department!

The store is very clean and very friendly People .

This's the great store everything can found in reasonable price and friendly employee.

The staff in this store are very nice and helpful. The associates we met are very knowledgeable and friendly --- If you visit Plumbing Department, please find Hugo or Tom for help. I promise you will get professional assistant from them. The cashiers and customer service agents are very kind too there.

The garden center is great! The prices are really good & quality has greatly improved from the past. The staff is really friendly and helpful and always around if you need them. quick checkout, even on busy days, since there are several registers open. Big parking lot, no problems finding parking. Convenient location.

Store was great. Cody was a very helpful employee!

Great support and smart advice from employees. Special thank to Cody

Today's shopping experience was much better than in the past. Kudos to the store for shaping up!!

This store is very neat and the customer service is always pleasant when I shop here.

Very organized, very friendly staff. Great products.

I would like to have been able to edit my survey. I in error choose the wrong answers to customer service questions. They were excellent.

Great store...full of inventory

Somerville Home Depot has many experieinced employees in most departments who will help you find what you need without wasting time. Their cashiers are also fast, courteous and thorough. They get me through the line fast.

The staff in this store are always so helpful and really know their inventory! Always a pleasure to shop at this store. Al is particularly helpful! He has helped me on numerous occasions and he always goes above and beyond!!

Home Depot has it all!

extremely attentive staff, when I was in there, a man from staff helped me finding everything I needed and was very friendly. He was AWESOME.

The store was clean, staff were readily available for my questions on the cashier Christopher was both professional & courteous.

Ryan Pacheco from your cell the store was an outstanding sales representative is sales person number is RXP0188 in once again if it was not for him I would definitely never shop at a Home Depot store againThe Somerville store made me and my wife feel very comfortable and at ease with our purchase the Everett store was just one mistake after another once again RyanPacheco thank you so much

If I could rate it lower I would. Nice people work there but they have ZERO training in customer support. Who's fault is that? Management, of course. Training. Monitoring. Asking customers about their experience. Forget about it. Don't ever expect anyone to offer to help you. You have to track someone down - and then MAYBE, if you get the right person, you'll find what you need. Don't expect them to walk you to the location for your product without your asking - they just tell you it's in some particular isle. I just wanted to find graphite to spray into a lock. I mean how hard is it? After 15 minutes someone was finally able to get me to the right location.

THESE PEOPLE WORK HARD DEALING WITH THE PUBLIC AND HANDLE THE SPECIL PEOPLE WITH EXTREME KINDNESS

Great store, great people,, but horrible service. This is what we have come to expect and conditioned to get from big box stores. Huge turn over of the lower skilled staff.

store very clean customer service representative ataur was very friendly makes you want to come back to shop at home depot

As a rental property owner, I am in the Somverville Home Depot almost every day. I like the attitude of the employees in the various departments, especially since so many have been there for over ten years. They have a real can do spirit, and if you do not see the item you want, they will take you to the location to save you time. They also have a conscious respect for the customer's time, knowing that "time is money". Whenever I have a big load, they always help me to load up my vehicle, which again helps me save time and money. Although Somerville is smaller than many of the big stores, the great customer service makes up for it. Excellent management and team spirit are evident here. Shop at Somerville Home Depot and you will be satisfied.

Brendan my cashier was very knowledgeable and helpful!

Customer service lacking. Date of visit: 2/23/2018 Reason for visit: Needed a 10 foot PVC pipe cut into (4) 2 1/2' tubes. Steps: 1. Visited the customer service station. Asked if they cut them in the store. Two employees behind desk. They checked with each other and decided that yes they do cut PVC pipes in-store. They told me to go to the plumbing aisle and if anyone is at a cutting station, ask them to cut the pipe. 2. Went to aisle. No cutting station. No employees. 3. Carried the pipe around store until found an employee. 4. Employee said they don't do any cutting in-store but that I could grab a tape measure from the tape measure aisle and use the hand saw at the PVC station and do it myself. 5. My buddy and I cut it. Our cuts were not very precise. Don't think I even need to point out where the customer service was lacking.

I ran in for a few things as usual, found everything I needed, and had a very friendly cashier, Brendan, who's pleasant energy lifted my spirits. Thanks, Brendan!