Reviews for Southington #6208

I went to this store after my washer died in mid-cycle. I am the primary caregiver for my 83 year old mom who has Alzheimer’s and she is stage 6, completely incontinent. I walked into this store desperate amd frantic for a washer. Jeff the store manager immediately began offering suggestions as to which washers would meet my needs based on the model I was looking at, the features I told him were important and my budget. He went above and beyond to help me in a timely matter because I was frantic to get a washer immediately. He Empathized with my situation, was honest in his assessments about various models, called Rose to help me look for comparable models so that I had a number from which to choose. He then did his best to get me the washer delivered in the quickest way possible. I was floored with the way he made me feel like he would do whatever he could to help. I didn’t just feel like one of one hundred customers he’d seen that day, but like someone who was in a tough situation and he was going to do whatever he could to help. I went to this Home Depot in Southington after having gone to a competitor’s store in Plainville where I felt it was like pulling teeth to get the bare minimum of help. From the time I walked into the Southington Home Depot, I was met by a friendly employee who I asked about washers and she directed me to Rose telling me she was in the department and would be able to help and if she was with a customer there was another employee there who could help. She was at the front of the store but knew the number of employees in appliances. Because of Jeff and Rose, not only did I purchase a washer, but I also purchased the matching dryer because of their help, professionalism and caring attitude. This type of customer care and service during COVID and at a time when customer service seems to be less and less important was impressive and deeply appreciated. I can’t recommend this store and its employees highly enough. It was my first time in this store, but it will absolutely not be my last.

Great first time visit to this Home Depot I traveled from Waterbury to get some items and Had a Great Customer Service experience. I had an item to pick-up at Customer Service Cindy was the person i made contact with and she was Excellent she had my item and i questioned her to see if she could contact another store for another item i was told At Another location that the ladder i was looking for was out of stock at both Southington locations Cindy said she saw the item i was looking for in the front of the store when she came in that morning We took a walk and it was in stock Cindy thanks for knowing your store and your help much appreciated i was was out within 15 minutes !

Employees must wear their mask and that means covering their mouths and noses. This was one of the first Home Depot Stores in CT. The only reason I go here is because it is close to my house.

Poor customer service in paint. Did not provide me with information to make the appropriate purchase. Rude and disrespectful attendant. Poor customer service with paint supervisor.

If your looking to do a propane exchange, don’t go to this store. You pay for it and they never come out to help you. This happened multiple times.

This is the best Home Depot you’ll ever go to… The people are friendly and they always have plenty of supplies

If you are looking for appliances see Karen the associate, she's very helpful.

This is the best Home Depot store I’ve ever been to… It is a little smaller than most, but I find it normally has more product than most. As it is kind of nestled between a few other larger locations, Do you normally encounter an extremely friendly staff and a store that is not extremely busy.

THE STORE WAS CLEAN AND THE ASSOCIATES WERE FRIENDLY AND ATTENTIVE. ASSOCIATE SHOWED ME THE RANGE I WAS LOOKING FOR TOOK THE TIME TO EXPLAIN THE FEATURES AND BENEFITS AND MADE THE PURCHASE EASY RIGHT DOWN TO SCHEDULING DELIVERY AT MY CONVENIENCE.

Associates are very knowledgeable and helpful.

Andrea was very helpful, great customer service, and spent time helping us find a microwave and patio umbrella! EJ was also very nice and helped Andrea get it from a high overhead shelf. The employees were helpful and I enjoyed shopping in this store. Due to Covid the supply of microwaves and patio umbrellas were low: however, we found a Samsung microwave we love. When I asked for assistance Andrea found us and helped us.

Great scheduling team. Excellent installers for Hot Water Heater. They even install on the weekends. Great overall experience.

I received excellent customer service at this Home Depot store again. This time it was from an associate, Brayden, who helped me with the purchase of a cordless trimmer. I explained I have never bought something like this before and he not only described my options, he also told me how to set it up and use it once I got home. He did all of this even though he didn't work in that department. He gave me all the time that I needed. He was very patient and his customer service was exemplary. I live closer to another Home Depot where the customer service isn't the same as the store's.

thank you home depot

Order pickup is always a fiasco.

Ordered online at 7pm, got confirmation at 10pm, order was put in my van at 8am the next morning in less than five minutes after I called saying I was ready to pick up.

good

Had a product delivered from an online home depot purchase that was not in good shape. I called and spoke to Heidi at the Pro Desk and she told me to come right in to return it no problem. I was in and out within 20 minutes, shopping for another item too. The folks at the Pro Desk are great!!

This is a superior Home Depot location compared to the other 2 locations I have used/went to. The store is very well run by management and the employees.

I had a project that needed to be done and was given instructions on what type of item to get at Home Depot. Patrick at Home Depot was wonderful and helped me get the item I needed and even signed me up for a Home Depot credit card. I was very thankful for his help.

It's a beautiful place and there is always someone to help you !!!

Great experience at the Pro desk today. Always so helpful!

Associates were friendly and made getting ina nd out a breeze

Very friendly, patient and knowledgeable staff. We had a great experience working with Joe G. to find and purchase all the materials for a kitchen backsplash. He went above and beyond! Would go back for future projects!

Extremely helpful, informed and friendly employees.

Cheryl at service desk was very kind, helpful and made my day!!!

Very helpful store employees every time I go in.

Store was clean and not very crowded

The store is easy to get to, and the employees are always helpful.

very good night associates are retired senior friendly smily