Reviews for Sw Richmond #4627

Management and staff are extremely helpful.

The store always has what I need in stock. The store is neat and well organized. Most importantly the service is friendly and accommodating.

I attempted to purchase a leaf blower and despite asking for different associates for help to get them to unlock it so I could actually purchase it I walked away empty-handed. Each associate said they needed to go find a different associate and I ended up waiting over 48 minutes before I finally walked out when I walked out I walked past at least another five Associates sitting and on their cell phones.

Had an excellent, friendly, and knowledgeable salesperson who took the guesswork out of buying the appliances right for us.

Any time I need a question answered the associates are there to help

Great customer service. Keep up the good work. Always willing to help.

If you need honest, competent help in finding a major appliance, go see Brian. He's very knowledgeable and will answer all of your questions and concerns. The best experience we've ever had shopping for an appliance.

THE STORE EMPLOYEES ARE GREAT. IF THEY DO NO HAVE AN ITEM DO NOT ORDER IT ONLINE, AND IF YOU WANT STORE PICK UP DO IT IN THE STORE & HAVE AN EMPLOYEE ORDER IT.... DO NOT ORDER ONLINE!!!!! WORST CUSTOMER SERVICE IN THE COUNTRY, DISHONEST, AND KEPT MY MONEY (MORE THAN $700) FOR A WEEK. I SPENT HOURS MAKING PHONE CALLS OVER A 12 DAY PERIOD.

The employees at this location really make the difference.

I come in here all the time to get stock supplies for work. I can generally find a helpful employee when I cannot locate something. No bad experiences.

I love this location.. It’s a lady name Jamie there who’s awesome

After visiting two HD stores that showed online they had the grill in stock, and couldn't find them when we got to the stores, I called ahead of time to make sure someone could physically put their hands on the Masterbuilt grill my husband wanted. I was blessed to have GracieBee answer and she was phenomenal, especially this day and age. She took the time to physically find the product and let me know it was there. Then after we arrived she came and found us to make sure we were taken care of. It was so nice & she was excellent to deal with!! Hubby loves his grill!

My husband and I went in search of a new washer and dryer. We had the pleasure of Brian being the associate who helped us during our visit. He was knowledgeable, friendly and helpful without hovering.

Great employees at this location!

I had such a wonderful experience with helpful staff and bright cheery personal cashier at checkout

Excellent experience tonight. Had the very esteemed honor or being greeted and checked out by Cashier Jamie. Whatever HD pays her, please double it. She’s the reason we’ll be back!

Picked out and purchase a major appliance and the Customer Service Repr. who helped us through this experience was most helpful and took us through the whole process with paper work and calls for installation process also. Would definitely recommend Home Depot for future purchase. Thank you.

I received the best advice on which grill to purchase, and he was very friendly.

. . . EXCELLENT and a cut above the REST!

I know when I come looking for something I will always find it with the helpful knowledge of all the employees and wide selection of products

I went into the garden center looking for dwarf hydrageas and found exactly what I was wanted. My cashier was excellent, extremely helpful and kind. I will remain a loyal Home Depot customer.

I suggest you do not go to this store unless you know exactly what it is that you want and exactly what you need to accomplish your task. The person available to help me had no idea what was needed to install shelving and could not tell me what to purchase, so I left and went elsewhere. Very sad because I've done quite a bit of business at this location.

MANY FRIENDLY STORE EMPLOYEES! And lots of VETS, too.

The Pro Desk is flat out incredible. They are always willing to help with finding materials to loading your vehicle. Thank you!

My sister got a quote for kitchen cabinets from the other home improvement store, so was able to give me several reasons not to purchase cabinets from them and assumed Home Depot would be the same. That's a Mistake! I sat down with Steve in Kitchen design, went over all of the reasons not to purchase cabinets from the other store and was pleasantly surprised that those issues don't exist with HD. Clearly Steve is very knowledgeable and just the person I needed to help me feel comfortable redesigning my kitchen!!

We bought a free standing air conditioner unit at 9:30 the night before. After getting it home, we found it was used, missing a bunch of parts (hose that vents the air, adapter plate for the window, drain port plug,and the remote was scratched up). We took it back the next day, and the entire return experience only took about 6 minutes from the super friendly greeting by Katie to the refund being processed. Not only was she super helpful, upbeat and friendly, but she was efficient and quick,making the entire experience very easy. Would I want another open box,missing parts item? Nope. BUT, when you have folks like Katie making it right as quick, painless and friendly as she did? It's all good in the end.

Just Acquired a New Charge Card

Always great customer service throughout this location every time I have purchased items here.

We shopped several stores for a new range and found Home Depot had not only a good selection of products but great sales staff as well. Would highly recommend shopping here

Needed extra fencing and they had just what I needed in stock.