Reviews for Tomball #6512

Great experience hear from start to finish

Very friendly and helpful staff.

Thank you for your helpfulness at a time when I was in a hurry you all helped me get in and out of the store quickly.

Everyone is always friendly. Ienjoy shopping here.

I was very impressed with the customer service, I also appreciated the fact that I did not have to walk around and find someone to help me.

There is a lady by the name of Germaine working here. She is always smiling and act happy. Today she was very helpful when I needed to buy a BBQ Grill for my son. Because I needed especial help I went straight to her. She was very kind, very patient and very knowledgeable of the process to follow. I wish everybody at Home Depot would act like Germaine in all locations. It's not fun when someone is grumpy or unwilling to help! But when I am treated especially the way germaine did today, then, I feel happy buying and paying for my merchandise. I came out of the store with a big smile!

Mr. Naustdal in Customer Relations was extremely helpful in correcting some problems that occurred with our order. Mr. Azar in Appliances was also extremely helpful.

Very pleased with the appearance of the store. And they had what we needed. Personal was very helpful.

They help me right way

Had a return that took 30 minutes to complete because an associate REFUSED to allow more knowledgeable associates assistance

I had a particularly poor experience in this store. i purchased 10 bags of mulch at the checkout inside the store. I then went to the outside of the store to retrieve this merchandise. I heard an employee yelling something about mulch, but didn't understand the message. shortly after, i located the product that I intended to purchase. I parked next to the mulch and started to load it (as i've done dozens of times before). it was then that i notice a home depot employee walking towards me with another employee. He was smoking a cigarette and yells at me "what part of I don't have any mulch out here to sell; do you not understand?" I explained that I had already purchased the items and produced my receipt for his inspection. He tells me that I can't get that mulch. I would have to go into the store and load the mulch. He said i could ask for help inside. I parked near the entrance to the closed garden center. I had a difficult time explaining to the customer service lady that I was returning mulch I didn't possess. She politely tried to explain to me to just pick it up on the side of the building. She left to sort it out and returned with the aforementioned king of the garden center. He had apparently completed his smoke by then. He gave an excuse about the drive through not being opened. He was also quick to remind me that he didn't approve of where I left my truck while I was in the store. I left a survey describing these events. That survey fell on deaf ears.

Thonie is flooring made our shopping experience easier. She was knowledgeable about the products and department and assisted us with making great decisions about our purchase. She went above and beyond to assist us with securing all the products we need for the job. She hands down, providetprovide us the best shoppingbshopping experienceeexperience we ever had at Home Depot ever. Ask for Thonie in flooring she is amazingly knowledgeable , professional and friendly.

Employees are always so helpful and friendly!

I would like to say that customer service desk is friendly and The one called Susie was extremely good knows her job everyone there keep asking for her she finished with me and helped the others give her a high 5

Associates wore mask . Carts are sanitized . Cashiers are organized and very helpful to the customer at check out. Clean and organized stocks. Will shop here again.

Just a few problems here and there. I purchase the buy the Ryobi battery pack receive a tool for free. Purchase was canceled less than 24hrs because they said the tool i wanted was out of stock, Did not even get the chance to pick a different tool. Website showed they had 7 in stock. I went in person went straight to shelf found the tool and had to repurchase a second time. Not very professional. If you are not going to honor your website, don't provide online purchase. Make the public physically go into store and purchase there. Thats what i had to do.

Sylvia is the best! She is very knowledgeable & friendly. Home Depot needs more employees like Sylvia!!

The store itself is clean and somewhat stocked based on current Pandemic condition, the issue with this store is never having someone available whether its during the day or evening, weekday or weekend, to re-key locks purchased in this store.... why is that? There are other areas that have the missing 'authorized' person on shift.... train more people to be able to support the customers' need. That is why you are in business

Nice store and friendly staff

Staff was very helpful and not hard to find. They actually put in the effort to help unlike other locations I have been to.

The best home store employees that I have met

Not providing standard safe conditions to avoid spread of covid-19. No social distancing signs in checkout line. Only one checkout line for entire store for all types of checkouts, i.e.self checkout and maned checkout. No sanitizing of self checkout stations. No sanitizer for customers, since no sanitizing is being done on self checkout stations. Reported safety issues to staff monitoring exit and store management, no action taken.

Great store with great employees. I think all Home Depot’s are the same it’s the employee that makes the difference and this store have someone of the most courteous employees. You can be a novice or amateur they are always there to help you with any project!!

Very short handed. Lines a check out were incredibly long. Short on inventory on many lumber items. And if you buy building materials or electrical and are a veteran, you may NOT get your 10% discount. It depends on if Home Depot is making any money. If they are, you get the discount. If they're not, they you don't. When will you know that? At check-out. Sweet huh? NOT!

The Tomball Home Depot has been my go-to spot for home, gardening and repair needs for 6 years. Staff are friendly and very helpful. Even during these uncertain times, they greeted us outside with baskets and wore masks to ensure customers were comfortable and safe.

Thank you Home Depot for putting up plastic barriers in departments and at check out. Also for controlling store occupancy and having employees wear masks. It helps keep customers and staff safe. We were fortunate to sell our home in another state and buy one in our new location, but it coincided with covid. We need lots of repairs before move in. We moved due to a family members lung condition so having others be considerate by helping us keep safe is very important and by doing so we were able to get done what is needed,

The staff wore masks and there were employees controlling the number of customers entering at one time and we are very grateful. Also a number of departments and cashiers had plastic barriers installed to keep customers and staff safe.

I highly recommend this HD location. they are always so helpful, friendly, efficient. I have been going to this location for over a year and never once did I have a bad experience. Workers care and they visit with me when I am in there. When I have been in need of help, they are right there. Also, the garden workers are so helpful telling me what plants are on sale.

best home depot around town, employees are like newly found friends

Lovely store always neat and staff is friendly and helpful