Reviews for Vallejo #633

Just very friendly in Vallejo I want to Napa and I could not find that one associate and when I found one they sent me into the wrong area Vallejo great job

This store has to much merchandise in the isles! It Is a fire hazard. Their large shopping carts barely fit Down the isles. Also they don’t have enough check out clerks, god forbid Home Depot employe enough People for such a busy store.profits profits profits

I have shopped in many Home Depot Stores. The Vallejo, CA store is possibly the cleanest of those I have patronized, and is the nearest my home. I wish that some of the products were different, but I suspect that the greater public seeks different products from what I need in many cases (although I think that they could do better if getting what I get instead of some of the stuff that I see in folks' carts.) A specific type of product that I seek but never find are the wettable powder insecticides and acaricides. I lament that Bio-Advanced Three-in-One Rose Care product is even available to consumers, for it should NEVER be used on outdoors rose plants, as it caused death to bee hives.

The customer service is non-existent. The employees have poor attitudes and lack any empathy when it comes to help needed. You may pay more elsewhere but at least you get service and I find it worthwhile.

CUSTOMER SERVICE HELP IS SCARCE AND THAT SOMETIMES I HAVE TO LOOK FOR HELP INSTEAD OF THE WORKERS ASKING YOU IF YOU NEED HELP. THE CONCORD STORE IS A BUSY BUT HELPFUL.

I bought a vacuum cleaner from the Vallejo store. I had difficulty assembling it. I would have returned the product if not for two employees in the Appliance Dept. - Mae and Loida. I asked for help and they showed me how to put the Hoover vacuum cleaner together and how to use it!! They were kind and patient. As a result I did return the vacuum cleaner. In general I find that employees at the Vallejo Home Depot are helpful. I recommend shopping there.

This young lady in the paint dept. Had a great customer service and she was very fun with her best of outfit and just made my wait time in the line well worth it lol just great people's in vallejo home depot STEPHANIE And she was always letting everybody know she'll be right with them that's what we need to hear more

Alot of POOR customer service training and improvement.Employees need training.

Always great products and more importantly always great customer support

It’s less about the store and more about their professionalism, or lack thereof! They completely failed to deliver an order on a Saturday, even after I paid and extra $20 to narrow the delivery down to a four window. They never called me or followed up regarding the delivery and subsequent failure. I had to make inquiries after waiting on their phone system several times, for an unreasonable amount of time. They never offer a viable solution to rectify the problem they created, in their failure to deliver, which now pushes back my schedule on a project as a professional contractor several days, which leaves me having to explain why Home Depot’s problem has now become my problem, to my client. Contracting is already a difficult, stressful, schedule driven business and the last thing I can tolerate is flakey suppliers. My advice is, NEVER order anything from Home Depot that you can’t take with you the day you’re shopping there! In order to be successful as a business person in contracting field you need to be able to trust and depend on your personnel, subcontractors and suppliers. That means if there is a mistake they need to be capable of quickly and efficiently rectifying their mistakes and help you resolve the problem they burdened you with. Home Depot grossly failed that test and we as a company will no longer utilize them as a crucial team member. Buyer be aware!

I went looking for a grow light bulb. I couldn't find it at first so I asked the older gentleman in that department for help. He tried to convince me that a different light was the one I wanted but they were cleary different. He said that was the one and if it isn't then they don't have it. The bulbs looked completely different. I looked again and found what I needed. He didn't even bother to look for it. I needed help finding another item but after walking around with no one in sight to help but the very unhelpful employee I decided to leave. I have zero plans on coming back. The only good thing I can say is the garden cashier was very friendly.

Outstanding service by your Management and staff. the store was clean and service was great.

I'm so glad the Vallejo, Home Depot has woman working as sales clerks! I feel so much more at ease, discussing my needs and they have been very helpful. I will definitely be shopping at Vallejo Home Depot more often :)

This Home Depot is always fantastic

Anthony was amazing! I am very grateful for his assistance with baseboards and trim. He was very knowledgeable and friendly.

Very neat store with easy to find products and excellent customer service.

Until today I would have likely said it was an okay place to go. Been there several times and often have trouble getting any help from employees but today they put the icing on the cake. My spouse an I were checking out in garden center. All our items were from there. There were two employees. A young very belligerent girl and an older lady. One of our items had no bar code. The older lady was our cashier and asked the younger girl to go get the code. She rudely said she was not going to stand around and was going somewhere else then walked off. Then the cashier had the audacity to tell us to go take a picture of the bar code for her and that she was going to take the next in line while we did that. OH MY GOD I was so angry. Do not expect any help at this store at all. Rudest place ever

Employee are rude and don't respect customers, especially that cashier Priya. I wasted an hour waiting to be helped and when I asked for some discount to be compensated she just said that she couldn't give me and instead sent me back to the paint desk where I wasted my time.

The store was really organized,clean, and employees are bery friendly and happy Love to see how they work together and team work Always make the difference anywhere

I just would like to see faster forklift service for instance when having sod loaded.

Clean store with friendly helpful store employees

I bought a generator they lied had me thinking it was new and it wasn't the manuel book wasn't in it oil was spilled on the inside and stuff that came with it weren't in the box i feel i was scammed out of my money

This store is “My Neighborhood Store”!! As a female I sometimes need a little extra help and I have found EVERYONE in this store is more that willing to go above and beyond!!! I have a very unique perspective about THD, because I have had the pleasure of helping out with their annual conventions in Vegas!! I have been able to see that management really cares for the employees!! They are very much into the promotion of there female employees!!! Which is incredible!!! This is traditionally a male dominated job, but this company is in the process of evening out the ratio!!! Inclusion all I can say is “keep it up and job well done”

Long story short. Saw some Christmas Lights on The Home Depot website. Went to the store to purchase them. Was told they don't price match their on line store and would need to pay the in store price. Due to the online and in store price difference and the quantity of lights I hoped to purchase, the savings was substantial. I asked to speak with a manager. After discussing the matter with the manager, they agreed to honor the online price. The cashier proceeded to ring my purchase. A second manager arrives, stops the cashier from continuing and informs me that the first manager was not authorized to approve the transaction. She continued to inform me that they can only price match their competitors prices not their online store. After expressing my frustration, I told her that I would go ahead and purchase the lights through their website's '"Purchase online and pick up in store" option and wait for the items to be ready for pick up. She went on to tell me that when she looked at the online price for the lights and it was the same as the in store price. I had the website on my cell phone as I was in the process of purchasing the lights online and showed her the price difference. Ultimately she did honor the online price without me having to purchase the lights through their website. I understand the manager was following company policy, but I think The Home Depot should reevaluate this policy

I’m very disappointed with their management customer service.

I tried to contact the store several times regarding my flooring purchase and install got put on hold and transferred numerous times waited around to speak with a manager for over 30 minutes and never got through. I have no idea if my home flooring has even been ordered at this point and it's been 2 weeks. Completely disappointed and looks like I'll have to be taking my business elsewhere because they don't care if they lose business they have tons of other people to screw over

I just love coming into this store, every one there is always friendly and willing to help you find whatever you need.

Not enough associates to help out some act like they don't want to help you. Cashiers standing at register on phones even during transactions. Products out of stock or not accessible because they are locked up or chained up.

great store and great access, and store assistance with what you need...

the store is clean and organized ease to find merchandize