Reviews for West Madison #4909

wonderful pver the top service

West Madison has a great manager Natily who makes shopping fun

Love the selection and the employees rock! Both young men that helped me were so nice and efficient. Just awesome guys!

Luke and Leslie were extremely helpful with my appliance issue. They helped me figure out a reasonable solution and worked with my unique situation. Thank you!

I left the store having a great day because of the customer service I received from Gee.

We went through home depot to purchase flooring, quarter round and base boards. We did not know at time of purchase, but they contract just about everything out to other companies so there were a lot of outside companies to talk to. Our order was messed up twice. No one at home depot called us back after leaving many voice messages about fixing our order. In store help is not very knowledgeable. We decided to get a refund after so many bad experiences and use someone else. Home depot did not provide a full refund for unclear reasons. Would not recommend going through home depot for ordering and installing.

I always find what I'm looking for. Employees are helpful in finding items. Check out is alway fast and courteous.

I stopped in at the Home Depot on the west side of Madison to get an estimate on my deck project. Al helped me out with an estimate and then set up my order the following week. This man was so kind and helpful in making sure that I had everything I needed for my deck project.

Carol in customer service helped us with a complicated order. We appreciated her!

Interesting card for frequent buyers

I drove 50 mile to pickup some very large clamps that are not stocked in most locations, inventory was correct and very easy locating for purchase Michael was my cashier and was very helpful.

Please build a new store in Monroe, WI!

The staff here are great. I enjoy working with George and Bob back in doors especially. Also great people in paint and kitchen and customer service

Mitchal and Henry helped my wife and a I get a ton of wood for a new fence. They loaded our cart for us and went so above and beyond, even checking the quality of the wood. I have never had a better experience at a store. Excellent.

the last 3 times I have been in this store there has been drug deals going on in the parking lot.

We had the most incredible help from Laura! She helped us price match a sink that we had online and even helped us go to customer service! She was BEYOND helpful and made this experience so easy and helped us save quite a bit of money! Also Julian checked us out and was wonderful! He made everything so easy! Thank you to you both!!

We are building a new home that is slowly breaking our checking account. Bob in Millwork was awesome helping us find exactly what we needed. Rob in Kitchen countertops and Hesham our cashier were helpful and patient explaining what we need and do not need!!

Happy easy shopping helpful EMPLOYEE

Scott Turner was a great help in selecting our dishwasher and refrigerator. Had great knowledge of all the appliances. Walked through the install process

Always have the stuff for my toro mower that i need.

They always seem to be able to show innovation in coming up with solutions to customer concerns. Of course, things happen from time to time in retail but they go above and beyond to maintain the highest customer satisfaction.

I find the West Madison Home Depot to always have a decently stocked store, always with a few interesting things I didn't expect to find and with rare exception always has the items or solutions I'm looking for, regardless of how odd. The star are extremely knowledgeable about their categories of responsibility and are worth searching out if not immediately visible. Oh, the bathrooms are clean. That's appreciated, too.

I made an appointment to meet with a kitchen cabinet designer. He was there promptly on time and was very helpful and courteous throughout our meeting which lasted an hour and a half. I never felt rushed, or pressured to choose something more expensive or different than what I had in mind. A very good experience!

I’m always pleased with the products, prices, and selection at Home Depot.

Worked with LuAnn for both and she's a pleasure to work with!

We're getting a new bed frame and mattress delivered next weekend and my partner said the rug in the bedroom was just too dirty and I needed to get it cleaned. I decided to rent a rug cleaner and do it myself but I had no idea what I was doing. I tried the local hardware stores but they had nothing available except Home Depot, especially the West Madison Home Depot which had lots of rug cleaning machines available. I looked at the accompanying video online before making a reservation so I knew a little about how the rug cleaner I'd be renting worked. When I went to pick up the machine at the West Madison tool rental desk I was assisted by staff that got all three things right: 1) they knew what they were doing, 2) they did their best to help me to know what I was doing, and 3) they were professional, polite and "good for the soul" and for one's confidence -- a rental desk of "mentors". The staff helped me pick out the type of cleaning product to go with the machine and the amount to buy and they were right on the nose on both. Jeff was the name of the staff member who showed me how to operate the rug cleaner when I asked. He was gracious and made it simple and understandable. Plus, he emphasized that bringing back a clean machine was wise because there could be penalties and because it wasn't that hard to bring back a machine as clean as it was when you rented it. I listened and learned. And it paid off. The rug cleaner fit easily into the car. I knew how to mix the cleaning solution, where to load it into the machine and when (and how) to empty the dirty water bin. The rug got cleaned. I knew how to re-address the bad spots. Cleaning the machine after I was done was a breeze. I brought the rug cleaning machine back later that day and Jeff was still at the tool rental desk. He checked the machine out to make sure it was clean and I passed. I was glad the job was done and I thanked him for making my job a whole lot easier than I expected. My partner has got a much cleaner bedroom rug for our new mattress. And I got the sense that I could do all sorts of things I'd never done by renting tools from Home Depot, watching their videos and talking with Jeff.

I was greeted at the door and immediately asked if I needed assistance by cashiers Michael and Ness. The whole team helped make my shopping experience feel fun and efficient (when big stores can often times feel like shopping for a needle in a haystack). Thank you!

item availability here is poor. customer service is not any better and they don't even answer the phone when you call the main number! Tried several DAYS with nobody picking up the phone

Bought a microwave a month ago and got the best price around. Dave the cashier was so good at helping me and also helped me take out a Home Depot card which saved me another $25!

Skyler was the man decision factor for us to make the purchase. Thank Skyler