#1 Home Improvement Retailer

Store Details

Contact Us
Pro Service Desk(773)890-2502
Tool & Truck Rental(773)890-2508
Store Hours
Mon-Sat: 6:00am - 9:00pm
Sun: 7:00am - 8:00pm
Curbside: 09:00am - 6:00pm
Location
4555 S Western Blvd
Chicago, IL 60609
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Customer Store Reviews

  • 4.4 out of 355 reviews
89%Of Customers
Recommend This Store
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Filter Reviews By:Rating, Profile, Gender, Age (355)
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Showing 1-30 of 355 reviews
Product and service
I asked the customer service employee about whether they had in stock a particular item and we both learned that it was listed as an abundance on the shelf at that store but I went to the other H.D. and saw that was actually where the product was at.
by
    Outstanding employee
    Always outstanding prices
    by
      • Recommended
      This store is a great place to shop with friendly customer service and convenient
      I purchased an air conditioner today and I was pleasantly pleased with the service. The sales person was friendly smiling and offered me a chance to save money on my purchase
      by
        Great service
        Thank you Jantiece you made our experience extremely better and home welcoming
        by
          • Recommended
          Employee
          Marlene is so sweet , she’s the reason I come back I love her customer service will definitely recommend here
          by
            • Recommended
            Great customer service
            I went into the store after 9pm and at first they didn’t want to let me in but then after I explained that I wanted to go in just to get another propane tank since i was having a get together. The guy and woman infront of front end let me go in to get a replacement for my propane tank! Thanks you guys!!! Saved me another trip!
            by
              • Recommended
              great employee at homeDepot
              I bought a new refrigerator and thankfully I was able to experience great customer service from a informative employee Tatiana, she was patient and walked me comparing different products that will benefit me.
              by
                • Recommended
                Awesome Tool
                The Dawalt 20-volt xr 1/2 impact wrench was awesome with detent anvil kit battery and charger included 10% discount plus 10% military discount for 20% in savings 700 ft lbs. Torque and 1200 ft lbs.max breakaway tool wt.6.0 lbs plenty of power with three speeds OMG.The fastest ive changed all four tires in 20 minutes I will be using this tool on allot of my projects as well a Must buy.
                by
                  • Recommended
                  Exactly what I need
                  I find items exactly as I need them. They have a great selection of items and by far more items in stock than other stores.
                  by
                    • Recommended
                    Knowledgeable Staff
                    I purchased lumber and the gentlemen who assisted gave really good advice on how to complete my project. This was a bonus for me.
                    by
                      • Recommended
                      Great time in the store today. Everyone was helpful and friendly as usual. The store was clean an...
                      Great time in the store today. Everyone was helpful and friendly as usual. The store was clean and very comfortable. I found what I was looking for immediately. Assistance was within an arms length at all times.
                      by
                      • Verified Purchase
                      • Recommended
                      I was treated unfairly my the garden cashier after he told me the register was closed due to h...
                      I was treated unfairly my the garden cashier after he told me the register was closed due to him have to find an item for another customer. I was told before that a cashier does not leave they post unattended. Double standard
                      by
                      • Verified Purchase
                      • Recommended
                      Everyone was so gently and nice the service was great.
                      Everyone was so gently and nice the service was great.
                      by
                      • Verified Purchase
                      • Recommended
                      Usually able to find what I need easily. Employees friendly/ helpful
                      Usually able to find what I need easily. Employees friendly/ helpful
                      by
                      • Verified Purchase
                      • Recommended
                      Found what we needed on our own, employees were not very helpful. Checking out was bad because no...
                      Found what we needed on our own, employees were not very helpful. Checking out was bad because no one wanted to honor a sale that was posted In plain daylight. It toke 4 employees to confirm something that was already obvious, left without products because I was standing there waiting for 40 minutes (with still no answer).
                      by
                      • Verified Purchase
                      1 found this review helpful
                      The Home Depot store is clean the aisles and shelves are in order the prducts are affordable and ...
                      The Home Depot store is clean the aisles and shelves are in order the prducts are affordable and easy to find.The staff is friendly Thank You All Essential Workers !
                      by
                      • Verified Purchase
                      • Recommended
                      Very unsatisfied with my shopping experience. The store parking lot is a caos no lines to guide d...
                      Very unsatisfied with my shopping experience. The store parking lot is a caos no lines to guide drivers where to park, spaces are to tight. When paying long lines to pay, very few cashiers to assist customers.
                      by
                      • Verified Purchase
                      Highly recommend this store, excellent service from all employees and assistant managers!
                      Highly recommend this store, excellent service from all employees and assistant managers!
                      by
                      • Verified Purchase
                      • Recommended
                      I was extremely happy when this opened near my home. I especially like knowing exactly where to f...
                      I was extremely happy when this opened near my home. I especially like knowing exactly where to find my items in the store because of the great details included online. I'm usually asked if I need help locating and item. I'm able to walk through the store without running into anything.
                      by
                      • Verified Purchase
                      • Recommended
                      I needed assistance with a small project and everyone that I reached out to was able to answer my...
                      I needed assistance with a small project and everyone that I reached out to was able to answer my questions and point me in the right direction which was encouraging and I was able to get everything that was needed. Mission accomplished......
                      by
                      • Verified Purchase
                      • Recommended
                      Overall i have always great experience in this store other than restroom cleanings .
                      Overall i have always great experience in this store other than restroom cleanings .
                      by
                      • Verified Purchase
                      • Recommended
                      This is ok. Would the store 5 stars but it lacks items, materials and the Home Depot app is not c...
                      This is ok. Would the store 5 stars but it lacks items, materials and the Home Depot app is not correlating with the qualities. I have search for items in my app and it says they have it and I come to the store finding out items there are non and have to go to another store. Customer service is not the best. Need to hire professionals. There is only one person that is very helpful “Carmen” from pro customer. Employees should take examples from her.
                      by
                      • Verified Purchase
                      • Recommended
                      My first and the last one from this store. Never buy again, from Home Depot. I ordered online tha...
                      My first and the last one from this store. Never buy again, from Home Depot. I ordered online than when I checked inside the store they said we don’t have on stock. Than they give me 2 options choose something else or refund and will take few days, so was a wasting time and money and lost the job with my customer
                      by
                      • Verified Purchase
                      REALLY BAD CUSTOMER SERVICE, EXPECT TO SPEND A WHOLE DAY JUST IN SHOPPING, FOR A SMALL PROJECT. E...
                      REALLY BAD CUSTOMER SERVICE, EXPECT TO SPEND A WHOLE DAY JUST IN SHOPPING, FOR A SMALL PROJECT. EMPLOYEES NEVER AVAILABLE WHEN NEEDED. WHEN YOU MAKE A COMPLAIN, EXPECT OVER AN HOUR TO TALK TO A MANAGER OVER THE PHONE(REALLY TO MAKE THEM AWARE OF THEIR PROBLEMS). HOW IS THAT POSSIBLE???? SPECIAL ORDERS CASHIERS HAVE THEIR OWN CONVERSATIONS WHILE CUSTOMERS WAIT FOR THEM TO TAKE CARE OF THEM.(NOBODY CARES YOUR POINT OF VIEWS ABOUT POLITICS)
                      by
                      • Verified Purchase
                      This store pulls many customers in: especially me! I get fine service!
                      This store pulls many customers in: especially me! I get fine service!
                      by
                      • Verified Purchase
                      • Recommended
                      1 found this review helpful
                      The expedition with Homedepot staff is on point, couldn't be more impressed with their attitude a...
                      The expedition with Homedepot staff is on point, couldn't be more impressed with their attitude and team work to assist me in receiving the answers I needed and product. Thank you all at the Homedepot on 47th & Western.
                      by
                      • Verified Purchase
                      • Recommended
                      store was clean, employees were very helpful,safety precautions were met..
                      store was clean, employees were very helpful,safety precautions were met..
                      by
                      • Verified Purchase
                      • Recommended
                      Great help and customer service which began with the greeting by security to responsive help in...
                      Great help and customer service which began with the greeting by security to responsive help in the aisles with product selection fast cashiers and bonus help to my car with large heavy items !!! Very friendly and knowledgeable staff wonderful shopping experience!!!
                      by
                      • Verified Purchase
                      • Recommended
                      1 found this review helpful
                      The store was very clean during pandemic and heat. I was able to access what I was looking for ea...
                      The store was very clean during pandemic and heat. I was able to access what I was looking for easy and quickly. The associates were very kind and helpful.
                      by
                      • Verified Purchase
                      • Recommended
                      1 found this review helpful
                      Only issue is better check out lines. The check out line was outside, after grabbing my items I h...
                      Only issue is better check out lines. The check out line was outside, after grabbing my items I had to go outside to get in the line because the line was long and there was no employee outside monitoring the line or merchandise.
                      by
                      • Verified Purchase
                      • Recommended
                      2 found this review helpful
                      Showing 1-30 of 355 reviews

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