#1 Home Improvement Retailer

Store Details

Contact Us
Pro Service Desk(773)890-2502
Tool & Truck Rental(773)890-2508
Store Hours
Mon-Sat: 6:00am - 9:00pm
Sun: 7:00am - 8:00pm
Curbside: 09:00am - 6:00pm
Location
4555 S Western Blvd
Chicago, IL 60609
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Customer Store Reviews

  • 4.4 out of 355 reviews
89%Of Customers
Recommend This Store
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Filter Reviews By:Rating, Profile, Gender, Age (355)
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Showing 1-30 of 355 reviews
I had a bad experience yesterday but I went back this morning so overall it's ok
I had a bad experience yesterday but I went back this morning so overall it's ok
by
  • Verified Purchase
  • Recommended
2 found this review helpful
The personnel at the returns and Pick up area are rude with attitudes!
The personnel at the returns and Pick up area are rude with attitudes!
by
  • Verified Purchase
Zero customer service skill.
Zero customer service skill.
by
  • Verified Purchase
The store was clean, great employees.
The store was clean, great employees.
by
  • Verified Purchase
  • Recommended
The employees need to be aware of products that exist on the shelves & when they don’t know if th...
The employees need to be aware of products that exist on the shelves & when they don’t know if the store carries it, they really need to look it up or ask someone else instead of just saying they don’t know.
by
  • Verified Purchase
Everyone is so unprofessional in this location! I asked for help and literally all 3 employees w...
Everyone is so unprofessional in this location! I asked for help and literally all 3 employees were so rude
by
  • Verified Purchase
Much improved customer service!
Much improved customer service!
by
  • Verified Purchase
  • Recommended
Very nice helpful staff overall and easy access to merchandise .
Very nice helpful staff overall and easy access to merchandise .
by
  • Verified Purchase
  • Recommended
Nice customer service.
Nice customer service.
by
  • Verified Purchase
  • Recommended
Yes, the store is clean and I can order online and pick it up at this store
Yes, the store is clean and I can order online and pick it up at this store
by
  • Verified Purchase
  • Recommended
Larry and Miguel deserve a homer award! Excellent customer service!
Larry and Miguel deserve a homer award! Excellent customer service!
by
  • Verified Purchase
  • Recommended
After spending the past week @ the hospital w/my mom who had 3 surgeries & just transferred to a ...
After spending the past week @ the hospital w/my mom who had 3 surgeries & just transferred to a rehab facility (i was not looking at my best) I came into this Home Depot & was immediately put at ease. It was clean & employees were friendly. I was treated with professionalism, kindness and concern for my purchases. The young male in lumber verified with me that my measurements were corrected (ty cause the were not) Carols R asst mgr helped me find old style door knob replacement parts (ty for knowing they're separate frm reg doorknobs) and Ray i dont remember if he was electrical or lighting (blue eyes, glasses, grayish hair) helped me find & make sure i had the right hand tools. Each member knew their area and where EVERYTHING else was too! And what it was used for! Can't thank you guys enough!
by
  • Verified Purchase
  • Recommended
The manager Ezzy is customer oriented and resolved my concerns quickly. She is definitely a great...
The manager Ezzy is customer oriented and resolved my concerns quickly. She is definitely a great employee which totally changed my thinking regarding this location a few more employees like her and Lanae and you'll have a winning team. Thank you ladies.
by
  • Verified Purchase
  • Recommended
Not enough store associates to assist getting items off shelves. Not friendly associates or knowl...
Not enough store associates to assist getting items off shelves. Not friendly associates or knowledgeable I'm a new home owner therefore I have questions and got incorrect info which could've cost alot of money needing a plumber if I didn't read drain opener products. Then issue at register with being told of one discount only for someone to come over say no give them less alot more than half it was weird like they where standing around watching us as if we did something wrong profiling my husband said after we left .
by
  • Verified Purchase
Great employees with awesome customer customer!!
Great employees with awesome customer customer!!
by
  • Verified Purchase
  • Recommended
Friendly people and helpful
Friendly people and helpful
by
  • Verified Purchase
  • Recommended
This store cashier used to be much more friendly.
This store cashier used to be much more friendly.
by
  • Verified Purchase
To much help easy to find product
To much help easy to find product
by
  • Verified Purchase
  • Recommended
Great customer service. They go above and beyond to help you find what you need.
Great customer service. They go above and beyond to help you find what you need.
by
  • Verified Purchase
  • Recommended
My goodness! Never having to do home improvement before, I was terrified. But, EVERYONE at this s...
My goodness! Never having to do home improvement before, I was terrified. But, EVERYONE at this store were wonderful, knowledgeable, and friendly. I really was made to feel comfortable and will certainly return to this particular store in the future!
by
  • Verified Purchase
  • Recommended
Staff were nice and helpful without attitude.
Staff were nice and helpful without attitude.
by
  • Verified Purchase
  • Recommended
The customer service is superb! Ms. SHEREE in the blind department was very helpful, friendly pa...
The customer service is superb! Ms. SHEREE in the blind department was very helpful, friendly patient ang knowledgable! She listen to my obstacles and helped me make a sound decision.
by
  • Verified Purchase
  • Recommended
Home Depot #1986 is one of the most stocked stores I have been to if you need almost anything you...
Home Depot #1986 is one of the most stocked stores I have been to if you need almost anything you can go to store #1986
by
  • Verified Purchase
  • Recommended
All the employees that I directed my questions were answered with courtesy. ALL PROCDUCTs WERE ...
All the employees that I directed my questions were answered with courtesy. ALL PROCDUCTs WERE NEATLY DISPLAYED. Store was cleaned and presentable. it was a pleasant shopping experience.
by
  • Verified Purchase
  • Recommended
THE EMPLOYEES ARE SO FRIENDLY THAT HELP ME TO FIND EASY MY PRODUCT.
THE EMPLOYEES ARE SO FRIENDLY THAT HELP ME TO FIND EASY MY PRODUCT.
by
  • Verified Purchase
  • Recommended
Great customer service
Great customer service
by
  • Verified Purchase
  • Recommended
1 found this review helpful
The store was accurate in the items I needed and was in a easy location to find. Had good custome...
The store was accurate in the items I needed and was in a easy location to find. Had good customer service as soon as I walked in and out.
by
  • Verified Purchase
  • Recommended
This store has everything you would ever need and customer service, for me, has never been an iss...
This store has everything you would ever need and customer service, for me, has never been an issue. Very friendly and fairly knowledgeable staff.
by
  • Verified Purchase
  • Recommended
If you DON'T have to go here, don't. better selection and organization along with helpful employe...
If you DON'T have to go here, don't. better selection and organization along with helpful employees can be found at other homedepot stores. Furthermore, I was charged seven cents for a bag that my purchase did not require. The store is in disarray and the parking lot is just as bad. Finally, the 10.5% sales tax is crazy. I make large purchases at Indiana stores. Only 7% there.
by
  • Verified Purchase
STORE IS WELL ORGANIZED AND TEAM MEMBERS ARE AVAILABLE FOR ASSISTANCE.
STORE IS WELL ORGANIZED AND TEAM MEMBERS ARE AVAILABLE FOR ASSISTANCE.
by
  • Verified Purchase
  • Recommended
Showing 1-30 of 355 reviews

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