Reviews for Cornelius #3638

This location has superior customer service. They offer assistance from parking lot to the check out. Will shop here again.

The customer service and attention to detail from carpet saleswoman, Nancy was above and beyond expected. She went out of her way to assist as in every way possible and provided a superior experience. I had purchased carpet from Home Depot and with Nancy’s help in 2018 and came back 4 years later to work with her again. She single handedly earned our return business for Home Depot. She is very knowledgeable and her customer service is exceptional.

The Home Depot Store in Cornelius, NC was clean and well organized during the busy Christmas shopping season. A young employee stopped with his task and lead me across the store for a hard to find item (bed risers). He was polite, experienced, helpful and knowledgeable with product locations in the store which saved me time to self-search. I used self-checkout efficiently.

If you are looking for a store that advertise items for sale but have employees that have no interest in helping you locate those item, then this store is for you.

Bought a few in-door plants now, selection is always good, quality of plants is also a plus. Very happy with each purchase.

Found exactly what I was looking for and employees very helpful

My go to store! Always have what I need and the staff is great.

Every employee greeted us throughout the entire store. Everyone was extremely nice!

This store is always so neat and clean! Shelves are stocked and always quality products. No junk, which is why I love this store

Recently purchased a lawnmower that was not in stock. Staff was very helpful and professional during the transaction. Lawnmower was delivered to store in less than a week! Great service!!

Kristy at the Huntersville / Cornelius store made my shopping experience outstanding by going the extra mile to make sure my coupon applied to a large purchase as a new homeowner. I have NOT found that kind of kindness at the 'next door' blue store!

I always find items for which I am looking at this Home Depot! Staff is knowledgeable, and friendly, and ready to help however they can.

I purchased an electric lawnmower (thru Home Depot on line) that was shipped direct to my home. Very convenient. However, it arrived damaged and after contacting the manufacturer I discovered they have a 2-3 week time for replacement. That was unacceptable. I took the item to my local Home Depot in Cornelius and received a price match on a similar in stock item. The staff was friendly and happy to accommodate me. It is clear to me that Home Depot cares about their customers and their reputation. I will be spending more time and money there.

Clean, bright store with excellent service. Return was quick and simple and employees were helpful and cheerful!

I love the helpful staff at this store! I go in often to shop for our handyman clients and everyone has consistently and cheerfully helped me find what I need. Thank you especially to Tom and Raphael at the ProDesk and Nidia at the Contractor checkout!

The gardening department has great employees working there, very helpfu and friendly particularly Jill and Vincent.

Love this store and location. Always nice customer service.

Store Manager Shannon Campbell was GREAT and solved our issue concerning not getting a 4K credit for 10 days. We finally went into the store and worked with him and he solved the issue the same night. Their front desk customer service folks, not so much and they for sure need better training, as we were treated 'not so nice' and two other people were getting the same treatment as well when we were their from the same 'lady' hiding behind her mask. I will still use their store, but will never deal with the 'mask rude women' again! Thanks Shannon for going above and beyond for us!

Ed in plumbing gave me all the help I required on a special project, putting the pieces together in the store!

Everyone I encountered was very helpful and friendly. I appreciate their service extremely! Thank you employees!

Love this store. The staff is great!

Love this store - clean and very welcoming on my most recent visit for a home improvement consultation/installation : - )

Horrible store! Customer service here is in serious need of work.

Staff are extremely helpful and friendly. Managers also chip in to help you find what you need. The Stars extremely clean and the cashier service very efficient. I even use the bathroom in here and everything I needed for hand sanitation and cleanliness was available.

Always friendly, and welcoming to dogs. Well appreciated since this store is on the way to the dog park and I can get 2 things done in one trip.

Scheduled an appointment for carpet measurement 10 days out and the serviceman never showed up. I can’t believe I had to prepay for terrible service!

Just returned from this store. I bought a lawnmower from them 3 years ago and just learned that it did not come with a filter or cover and this is dangerous to the motor. I expected a hard time getting resolution, but that is not at all what happened. Rather, the manager was happy to exchange my mower for a like model. I couldn't be happier with the resolution.

Clean, courteous and convenient

Always a great shopping experience!

Holly the cashier was amazing!! Great attitude and friendly personality