Reviews for Danvers East #2623

I came to this store to find an item that was out of stock in all other area stores and was helped by Sandy, Nilson and Jen (manager on duty) to find exactly what I needed, at a great price and all with smiles on their faces. Most competitive hardware stores have very little help available and when you finally find someone to "help" you they make you feel like you're bothering them. I highly recommend this Home Depot location as it is well stocked, clean and has readily available, friendly and helpful associates.

We shop here regularly however notice that many of the garden center plants are dying due to lack of water

Devon helped me with a return and was very polite and friendly and let me pay for my couple of items right there so I didn't have to go to another register. Thank you very much!

I have written you before about the store. I was even there on opening day. In the recent years the store has become an embarrassment. Not only did you do away with a fantastic staff managing the registers but you replace them with self check out guns; I do not work for you and I will not use those guns. for years I spent tens of thousands of dollars at this particular location (danvers east). Over the last few years I have preferred the higher prices at Lowe’s to the filthy danvers east store with its bad customer service. for a few years now I’ve inquired about this to the few remaining employees that know me by name (prior to you automating the front of the store, just about every member of the store knew me personally). I think it’s interesting and important for you to know that your employees know that the store has been “ruined“ but they feel their hands are tied and no one enjoys the spirit of the store anymore. How sad. Your store are used to have many smiles. far too often now young employees won’t look you in the eye or found huddled in little groups talking among them selves. in contrast for a handful of grapes and hard-working employees who are clearly frustrated that they work so hard. If I were in charge I would promote these people to positions of authority to prepare the new hires to serve their customers with excellence and attention to their needs. I am taking much of my time to write these reviews today. if it weren’t for the flawless customer service experience from a man named Tom and a customer service register last night I would not have taken the time. The first thing he did was pick up the phone when I called. In recent years I can call all of the surrounding Home Depot’s with the phone ringing for minutes and no one will pick up. This happens many times of the day and meanwhile I am pestered by the computer service to spend minutes of my time pressing the directories. Please go back to having a telephone operator picks up the phone on the first ring that says “ thank you for calling Home Depot how can I direct your call” The second thing Tom did is he make sure the product I was looking for was on the wall. I was in a bit of a rush and he found it on the computer and then personally located it on the wall for me. He then offered to bring the bulk order I intended to buy upfront to the customer service desk personally. By this time I was almost speechless by his incredible care and service. Third he recognized I searching eyes he greeted me personally and processed my order and then offered to help load my vehicle. He did all of this with a natural friendliness and conversation. by this time I was so blown away that I stood there jaw-dropped i’m thoroughly impressed. please find out who Tom is. he was working the night of May 15 at the Danvers East location in Massachusetts. at the customer service desk. i’m impressed with the new management, jen, Who is striving to turn the store around and her strides are most evident. But when you combine her efforts with service like that of Tom’s I assure you you could win back all of your disgruntled customers. The Word on the street in the word in the isles of your store is that no one is there to help people aren’t friendly store is a mess. I recognize in the last few months Jen has been improving all of that. But if you had people like Jen and Tom taking care of customer needs your store would be an example to others. I urge you to remove your automated self check out and your automated phone service as a beginning step to improving the store. I would make sure there were more people like Tom or to make sure that Tom trains the people you hire to work those registers. I would encourage you to give people like Jen and Tom authority to “whip the bad employees into shape.” Bad work ethic and bad customer service should not be tolerated. I hope my words will find you well and both challenged and encouraged at your store has problems which can be fixed by reverting back to the old ways which worked so well. Your store needs a good employees and fewer computer automations. Bad work ethic and bad customer service should not be tolerated. I hope my words will find you well and both challenged and encouraged at your store has problems which can be fixed by reverting back to the old ways which worked so well. Your store needs good employees and fewer computer automation. as a customer we choose stores because they meet our needs. Your automated computer services do not think they do not serve and they cannot meet our needs.

Norm B. Is very knowledgeable. A man who will walk you through the beginning to the end of your shopping experience.

Your employees were very friendly and helpful. I also found and was directed to everything I needed

easy to get in and out, friendly staff and customer service, well stocked

Great location, convenient, well kept with friendly, helpful staff

Lots of attitude from checkout folks the last couple of trips

Always a great place to go for all you DIY projects!

First I want to say, I am not a person that usually writes reviews/surveys but I felt compelled due to the amazing customer service I received from Home Depot Danvers, Alan. This was my first major "big" appliance purchase for my new apartment (washer/dryer). Alan was extremely professional, friendly, and most importantly knowledgeable. He was able to answer all of my questions and at the end of purchase I was confident in my choice and happy I went to Danvers!

sale cashier Tina was very helpful !

The people are very helpful. Easy in and out. They have covid precautions in place.

Everyone here is knowledgeable and friendly. I have never had a negative experience in the Danvers East Home Depot. Even my skittish puppy loves to visit! Thank you to all the employees!

products are well stocked over all clean environment sales representatives who want to make the shopping experience a good one good pricing

Sabrina and Dharmina (Dharmana?) were the absolute most friendly and helpful people I could have hoped to stumble upon in my appliance crisis today. They went above and beyond to help my situation and I couldn’t be more grateful to them

helpful and well stocked ,prices always competitive,easy to use website

The lady Jojo at the front would benefit from some customer service training, telling a customer "now you're gonna tell me how to do my job" literally just spent over 1k at this store today alone i should not have to argue with you.. please please please train this woman, she should not be dealing with the general public, very unhappy with my visit and probably will never go here again because of this 1 encounter.

Store experience was okay, the sales associate was indifferent to our purchase and just trying to get through each sale. Delivery and installation was terrible. Delivered outside of delivery window and demanded that we meet them at our unoccupied new home immediately or else we won't receive the products. Partially installed but didn't have the correct parts so left it uninstalled. Frustrating experience this morning and still left with an unusable washer.

If anyone needs anything to do with storm doors, see Collin at the Millwork desk: amazing customer service: Excellent knowledge of products and inventory and patient!

As stores go, this is definitely one.

This store does not have to go above and beyond because that implies that they are not at a high level in everything they do. customer service / stocked items/ associates ect....are all top notch.All of these associates that i dealt with would be the employees i would want to have if i had a store. WELL DONE DANVERS !!!

Store employee named SYBIL are super mean, not helpful. And also she needs to learn how to wear mask correctly. This is the problem why covid 19 spreed because of her kind. She covered her mouth and exposed her nose, what is wrong with this lady.

Store was clean and well stocked very friendly staff always willing to help out especially returns and pro desk

The Danvers East people are awesome! Have had great experiences in window shades and floor coverings with Jaeny and more recently with Meaghan in customer service. Michael the manager on duty does an awesome job at putting the customer first and finding a solution. Can't say enough about the staff, you won't be disappointed.

Gentlemen in hardware was an absolute sweetheart but the cashier was rude and gave the hardest time price matching an item one for one even though Home Depot says they’ll meet and beat competition

Lauren is the best at the store, she is super helpful and goes way above and beyond in her work.

I asked where a couple of items where and nobody had a clue even customer service didn't know. I was walking down the isle and another customer had one in his cart and he showed me exactly where it was.

I used to go to the other danvers store but the past few times I have gone to this store the associates all have been much more helpful and friendly will go back to this store instead of the other hands down.

Cashiers very excellent and efficient,