#1 Home Improvement Retailer

Store Details

Contact Us
Pro Service Desk(509)532-7405
Tool & Truck Rental(509)532-7406
Store Hours
Mon-Sat: 6:00am - 10:00pm
Sun: 7:00am - 8:00pm
Curbside: 09:00am - 6:00pm
Location
5617 E Sprague Ave
Spokane Valley, WA 99212
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Customer Store Reviews

  • 4.6 out of 577 reviews
91%Of Customers
Recommend This Store
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Filter Reviews By:Rating, Profile, Gender, Age (577)
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Showing 1-30 of 577 reviews
Always get good input on product and direction as to where to find them.
Always get good input on product and direction as to where to find them.
by
  • Verified Purchase
  • Recommended
Got the things I needed quickly and my cashier Carole was nice and got me checked out quickly.
Got the things I needed quickly and my cashier Carole was nice and got me checked out quickly.
by
  • Verified Purchase
  • Recommended
On 11/12/2020 Annie Karlis (Flooring Specialist) helped me in purchasing blinds, and vinyl click ...
On 11/12/2020 Annie Karlis (Flooring Specialist) helped me in purchasing blinds, and vinyl click lock flooring. Today (11/16/2020), I asked for Ms Karlis to let her know I appreciated her suggestion on the vinyl click lock flooring and needed another box for the entry way. She is my to go associate. She is professional, efficient and knowledgeable.
by
  • Verified Purchase
  • Recommended
Annie Karlis (Flooring Specialist) provided professional and knowledgeable service. She measured ...
Annie Karlis (Flooring Specialist) provided professional and knowledgeable service. She measured the blinds that I brought in, and trimmed the new blinds to fit my windows. She took her time to make sure the new blinds would fit my windows. Then, she walked me over to the vinyl click lock flooring, explained benefits of the waterproof vinyl, and calculated the right amount of boxes I needed to purchase for the bathroom, kitchen and porch. I asked her for her business card because she will be my go to person when I return to this Home Depot. Store was clean. Associate Annie Karlis was friendly and helpful
by
  • Verified Purchase
  • Recommended
Thank you to Aaron and Linda for going above and beyond. I really appreciate their customer servi...
Thank you to Aaron and Linda for going above and beyond. I really appreciate their customer service skills.
by
  • Verified Purchase
  • Recommended
Great Home Depot! Clean, nice employees, well stocked!
Great Home Depot! Clean, nice employees, well stocked!
by
  • Verified Purchase
  • Recommended
No problems with any of the employees. They are always nice and helpful. I have a problem that th...
No problems with any of the employees. They are always nice and helpful. I have a problem that they took out so many employee manned registers and installed so many self check outs. Since then the lines have been confusing and takes longer to check out. They usually only have maybe 2 people at the regular register. Sad to see Home Depot give into the corporate greed and installing these self check outs. THIS is what is destroying American jobs!!!!!Corporate greed!!!! Not wanting to hire more people. They cleared up room for another battery display, or another power tool display. Bring back registers. Hire people. Take care of your employees when the air quality is up to almost 500 from fires.
by
  • Verified Purchase
1 found this review helpful
Always, helpful, friendly, knowledgeable, I shop there quite often.
Always, helpful, friendly, knowledgeable, I shop there quite often.
by
  • Verified Purchase
  • Recommended
Helpful employees .. . Harry was very considerate & efficient at check out.
Helpful employees .. . Harry was very considerate & efficient at check out.
by
  • Verified Purchase
  • Recommended
I have been shopping at this store for over 20 years and will continue to do so, your prices are ...
I have been shopping at this store for over 20 years and will continue to do so, your prices are good and your staff is knowledgeable, in every department. I've been to your competition and they don't want to help or have any idea what they are doing. Thanks Home Depot!
by
  • Verified Purchase
  • Recommended
Awesome store very clean and organized the staff was very helpful and knowledgeable the lady help...
Awesome store very clean and organized the staff was very helpful and knowledgeable the lady helped me pick my soil for my Money tree was very nice. The checker Diana had excellent customer service and was very upbeat and helped me pick a fly trap she even showed me how to use it very awesome staff and friendly definitely will be returning. Thank you for all your hard work
by
  • Verified Purchase
  • Recommended
GREAT CUSTOMER SERVICE
GREAT CUSTOMER SERVICE
by
  • Verified Purchase
  • Recommended
Woman on the phone told my wife they would hold some solar lights that we were trying to get an a...
Woman on the phone told my wife they would hold some solar lights that we were trying to get an additional set of. When I called the store the woman in electrical/lighting told me she didn't have a Cynthia in her department. I told her that I didn't say she did but was relaying earlier communication. She said they didn't hold merchandise but would call me back in five minutes when done with a customer. Called me back approximately 20 minutes after I had driven to the store and walked in. Had an attitude. Store then didn't have some stock that I had seen earlier in Liberty Lake store. Between the poor phone help, the even poorer attitudes in the store and the poor stock, I wish I was done with Home Depot and hopefully never have to go to this store again. They have become an organization that loathes customer service
by
  • Verified Purchase
1 found this review helpful
Great customer service
Great customer service
by
  • Verified Purchase
  • Recommended
Helpful and friendly employees
Helpful and friendly employees
by
  • Verified Purchase
  • Recommended
The store doesn't stock the power cord to connect a new Bosch dishwasher. One has to order it and...
The store doesn't stock the power cord to connect a new Bosch dishwasher. One has to order it and wait several days for delivery. It is ridiculous that Bosch doesn't include the proper cord to hook up their appliance but it's even more ridiculous that the salesman didn't inform us that a cord would have to be ordered. I'm disappointed in both Bosch and this HD store.
by
  • Verified Purchase
  • Recommended
Employees did everything in their power to reduce risk of coronavirus while making shopping as st...
Employees did everything in their power to reduce risk of coronavirus while making shopping as streamlined and pleasant as possible under the circumstances. Service was excellent and stock was full. The store protected both customers and staff.
by
  • Verified Purchase
  • Recommended
This store is ALWAYS clean. Sometimes the type of item I'm looking for is located in multiple pla...
This store is ALWAYS clean. Sometimes the type of item I'm looking for is located in multiple places. This is frustrating because I think I've found the item when I find it first and it looks like there's only one choice. Then as I wander around the store looking for other things, I find this same type of item in another area but it's a different kind of the same type of item. So I have learned to ask at least 3 or 4 employees where to find some types of items and they all know multiple places where the items can be found, and their locations are not all the same! The employees who are technically proficient in specific departments are super helpful. But there aren't enough of them. The other employees rely too heavily on them. Staff are always helpful.
by
  • Verified Purchase
  • Recommended
Great store, great employees
Great store, great employees
by
  • Verified Purchase
  • Recommended
Friendly and knowledgeable staff and easily accessible location. Very well organized store.
Friendly and knowledgeable staff and easily accessible location. Very well organized store.
by
  • Verified Purchase
  • Recommended
Awesome store and great help from the employees!
Awesome store and great help from the employees!
by
  • Verified Purchase
  • Recommended
Clean place!!! Friendly people
Clean place!!! Friendly people
by
  • Verified Purchase
  • Recommended
The Pro Desk staff is so helpful and the assistance I get with loading my overside loads in my tr...
The Pro Desk staff is so helpful and the assistance I get with loading my overside loads in my truck is so helpful for me to get in and out of that store fast.
by
  • Verified Purchase
  • Recommended
We love coming here for our projects. Each time we have come, someone is Always around to answer ...
We love coming here for our projects. Each time we have come, someone is Always around to answer our questions about products or assist us in finding something..Great Employees, Trained Right!!!
by
  • Verified Purchase
  • Recommended
Friendly cashiers. Usual helpful stuff. But overall have a good experience
Friendly cashiers. Usual helpful stuff. But overall have a good experience
by
  • Verified Purchase
  • Recommended
The staff were friendly and helpful! The store was clean and organized well!
The staff were friendly and helpful! The store was clean and organized well!
by
  • Verified Purchase
  • Recommended
Helpful employees.
Helpful employees.
by
  • Verified Purchase
  • Recommended
Knowledgeable and friendly staff. Can always find something I need!
Knowledgeable and friendly staff. Can always find something I need!
by
  • Verified Purchase
  • Recommended
Employees always helpful, 9.5 out 10 times we always find what we need. No reason to go from sto...
Employees always helpful, 9.5 out 10 times we always find what we need. No reason to go from store to store to check prices, great prices and sales.
by
  • Verified Purchase
  • Recommended
Always extremely helpful and friendly staff.
Always extremely helpful and friendly staff.
by
  • Verified Purchase
  • Recommended
Showing 1-30 of 577 reviews

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