Curbside Pickup with The Home Depot AppOrder online, check in with the app, and we'll bring the items out to your vehicle.Learn More About Curbside Pickup
Filter Reviews By:Rating, Profile, Gender, Age (359)
Star Rating
Home Improvement Profile
Gender
Age Range
Showing 1-30 of 359 reviews
Apr 28, 2022
Costumer services very professional did great job, store nice and clean load with products etc.
I bought lot stuff and I’ll be back to get more, I’m happy thank you all
by
Recommended
Apr 18, 2022
Great customer service
I found exactly what I was looking for, in great time too
by
Recommended
Feb 27, 2022
Kitchen Designs with Stan!!
If you are in need of a kitchen design or have no idea where to even begin, Stan at Home Depot in Wilbraham is the guy to see! He is helpful, so knowledgeable, takes his time with you and has the patience of a saint.
by
Recommended
Feb 19, 2022
provides materials I need for projects and good advice.(especially in hardware) Also not a long drive.
Have not had success with some nursery stock.
by
Recommended
Dec 19, 2021
Great Employee/manager
I would like to give Jeffery the manager for the garden department a very THANK YOU for all your help with a Christmas gift I was trying to buy for my daughter a 7ft artificial tree he was very kind and helpful
by
Recommended
Nov 3, 2021
Friendly, knowledgeable service!
Bill Mulhern sold us a fridge, and we were delighted by how helpful and friendly he was. He made the experience easy and eased our stress when buying a new appliance. He went above and beyond to help us, offering helpful tips and making sure he thoroughly explained everything in a clear and efficient manor. Thank you Bill, we will definitely visit Home Depot first for our next applaince!
by
Recommended
Nov 1, 2021
Always greeted with a smile
My experience at the East Springfield,Ma location has always been pleasurable for the most part always greeted with a smile and hello. Staff have no problem engaging in conversation in regards to questions about your product your interested in. my checkout experience always leaves me with a smile and assistance if need processing my purchases.
by
Recommended
Oct 6, 2021
Helpful employees
Always good products
by
Recommended
Jul 24, 2021
Terrible customer service. No one offered to help me. I had to ask a cashier to page someone to...
Terrible customer service. No one offered to help me. I had to ask a cashier to page someone to meet me in hardware. I needed anchors for shelving screws and the service person put little to no effort into helping me. He advised I go to Lowe’s for customer service. I will never shop at THD again.
by
Verified Purchase
3 found this review helpful
Jul 18, 2021
Store was clean neat and organized. The staff promptly assist customers
Store was clean neat and organized. The staff promptly assist customers
by
Verified Purchase
Recommended
Jun 12, 2021
Mieko was very helpful
Mieko was very helpful
by
Verified Purchase
Recommended
Jun 6, 2021
I give this store 5 stars
I give this store 5 stars
by
Verified Purchase
Recommended
May 30, 2021
I loved the customer service at this location! I didn't even have to ask for help, they could tel...
I loved the customer service at this location! I didn't even have to ask for help, they could tell I needed it by the way I was looking around and, so they came to me asking what I needed help finding! They were also very informative and gave great advice on my project!
by
Verified Purchase
Recommended
May 27, 2021
Good people, very knowledgeable, they make you seem that you can get your project done. My go to ...
Good people, very knowledgeable, they make you seem that you can get your project done. My go to store for just about everything.
by
Verified Purchase
Recommended
May 26, 2021
We went in looking for exterior doors for our home. Joe C. was very knowledgeable and helpful. He...
We went in looking for exterior doors for our home. Joe C. was very knowledgeable and helpful. He was patient and took his time talking over all of our options. If you need doors for your home, definitely go see Joe at the East Springfield store.
by
Verified Purchase
Recommended
May 16, 2021
I went to Home Depot after coming from an appliance store, just to compare prices. I was not pla...
I went to Home Depot after coming from an appliance store, just to compare prices. I was not planning to shop that day, just comparing prices from several stores. Bill, the sales associate at the appliance department approached me in a friendly manner answered all my concerns and questions and expanded my knowledge explaining how all the features I was looking for were also available in other high quality brands like the one I was looking for. Because of this positive customer service experience, I ended up buying the washer/dryer that day at Home Depot. To top it all, the price was also just right and they offer installation and haul away services on the old ones.
by
Verified Purchase
Recommended
May 12, 2021
In the past I’ve had issues at this location with service. This is some years ago but the sale ca...
In the past I’ve had issues at this location with service. This is some years ago but the sale cashier Autumn is always super friendly and helpful. She deserves recognition for the stellar customer service she provides.
by
Verified Purchase
Recommended
May 11, 2021
Never had an issue until I got my fence out up, poor job.
Never had an issue until I got my fence out up, poor job.
by
Verified Purchase
Apr 30, 2021
Excellent choice of products. Very efficient, professional and courteous employees; Misty, Joan...
Excellent choice of products. Very efficient, professional and courteous employees; Misty, Joann and Pat in particular!
by
Verified Purchase
Recommended
Apr 30, 2021
THE STAFF AT THIS STORE, MISTY IN PARTICULAR, IS EXCELLENT.
THE STAFF AT THIS STORE, MISTY IN PARTICULAR, IS EXCELLENT.
by
Verified Purchase
Recommended
Apr 18, 2021
This store is so wonderful everytime I go it's clean and the employees are truly helpful and Bob ...
This store is so wonderful everytime I go it's clean and the employees are truly helpful and Bob in appliance and the ladies and flooring lady in flooring was a Joy
by
Verified Purchase
Recommended
Apr 12, 2021
Employee's like to argue with customers when the employee is clearly wrong.
Employee's like to argue with customers when the employee is clearly wrong.
by
Verified Purchase
2 found this review helpful
Apr 8, 2021
Bad Service, It took 4 employees and Cust. Serv. to helped me to find the type of vinyl floor th...
Bad Service, It took 4 employees and Cust. Serv. to helped me to find the type of vinyl floor that I was looking for. 1st employee gave the wrong product. I went back to the store. 2nd employee did not have a scanner asked me nicely if I could wait for another employee. 3rd employee said that it was not his dept but he would help me. While walking he was interrupted by another EMPLOYEE. He decided to go and help this other employee and he just left me there. After coming back from the Cust. Serv. 3rd employee I found did not know how to use his scanner or maybe he was having issues with the scanner. He tried to help but you can tell he did not know how. The 2nd employee came back with the scanner and he was surprised I was still there, he helped and he was very pleasant.
Anyways, Bad Service
by
Verified Purchase
1 found this review helpful
Apr 8, 2021
I have been to this store probably several hundred times in my life and it is always a very enjoy...
I have been to this store probably several hundred times in my life and it is always a very enjoyable experience! Always clean, neat, well stocked and organized, and staffed by very knowledgable and friendly people. I feel very at home in the store.
by
Verified Purchase
Recommended
Apr 7, 2021
Clean, well stocked, and plenty of personnel to help you. Franco was the employee that helped me,...
Clean, well stocked, and plenty of personnel to help you. Franco was the employee that helped me, and I will go back again for any home improvement needs I will for my project, and seek him out for help.
by
Verified Purchase
Recommended
Mar 31, 2021
Great service from Bill M. !EXCELLENT!
Great service from Bill M. !EXCELLENT!
by
Verified Purchase
Recommended
Mar 18, 2021
Store was well stocked with products,I recommend shopping at home depot
Store was well stocked with products,I recommend shopping at home depot
by
Verified Purchase
Recommended
Mar 13, 2021
This location is extremely organized clean the employees are extremely knowledgeable of their ite...
This location is extremely organized clean the employees are extremely knowledgeable of their items and extremely friendly and helpful will continue going there and definitely recommend to family and friends
by
Verified Purchase
Recommended
Feb 28, 2021
I love shopping at this location, it is closer to my home and always have great deals, I highly r...
I love shopping at this location, it is closer to my home and always have great deals, I highly recommend it to my friends and family
by
Recommended
Feb 26, 2021
Today was the reason I usually shop at Lowe’s.. the sale associates did not seem interested in he...
Today was the reason I usually shop at Lowe’s.. the sale associates did not seem interested in helping me, they either didn’t care of didn’t know to tell me I needed to purchase a power cord for my dryer.. Did not offer free delivery or installation on my qualifying purchase, instead convinced me it would fit in the back of my SUV (which it did only after having to tie down the back).. I will not buy an appliance from this store again.