#1 Home Improvement Retailer

Store Details

Contact Us
Pro Service Desk(330)670-7404
Store Hours
Mon-Sat: 6:00am - 10:00pm
Sun: 8:00am - 8:00pm
Curbside: 09:00am - 6:00pm
Location
4066 Medina Rd
Fairlawn, OH 44333
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Customer Store Reviews

  • 4.6 out of 346 reviews
91%Of Customers
Recommend This Store
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Filter Reviews By:Rating, Profile, Gender, Age (346)
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Showing 1-30 of 346 reviews
Keep up the (God) goood works ‼️ 🫠
My husband and I bought a chandelier some years ago from your store and weee I still L🤍VE IT‼️😇
by
    • Recommended
    Knowledgeable employees.
    Home and garden center is very accommodating
    by
      Great customer service!
      Kara was amazing. Her energy and helpfulness added to my positive shopping experience.
      by
        • Recommended
        Best Home depot branch ever
        I visited all the branches around us, i feel comfortable at home depot Fairlawn, they’re the best people
        by
          • Recommended
          Great staff
          The team at Fairlawn is always on point. I just bought my first home and every time I go in everyone is friendly and very knowledgeable.
          by
            • Recommended
            Helpful/knowledgeable clerks
            I went to look at appliances and plants. Two clerks helped me and were very friendly and knowledgeable about products. Also looked for another product and asked another clerk where to find the product. He not only showed me where the product was, but offered to carry it for me to the cash register. Great service!!!!!! Friendly staff!!!!!!!
            by
              • Recommended
              Terrific sales person
              LOGAN ASSISTED ME FINDING THE ITEMS I NEEDED. TERRIFIC DALES ASSOCIATE. JOHN IN PLUMBING IS ALWAYS TERRIFIC!!
              by
                • Recommended
                Pro Desk
                Staff at pro does a wonderful job. Pro week was great! Thank you for always helping out Racquel, Tony & Ruth!!
                by
                  • Recommended
                  Great help and knowledge
                  Bought an Anderson storm door. Clerk able to show features and benefits of each I was considering.
                  by
                    • Recommended
                    electrical department
                    The gentleman that was in the department was very helpful in finding me the right outlet for USB/electrical. He explained the options for the USB or C plugins that I had no idea existed.
                    by
                      • Recommended
                      Montrose Home Depot is One stop shopping
                      I appreciate the assistance I consistently receive from all associates, ie accurate directions to find items; guidance for projects…
                      by
                        • Recommended
                        Great customer service to be found in home decor department (and other departments)
                        During my visit to this store location, I was pleasantly surprised. Customer Service was fantastic. Unfortunately, this isn't the store that's closest to where I live, but I'll definitely return for the positive customer service experience alone
                        by
                          • Recommended
                          Checkout employee
                          Kara was your team member that checked us out. What a nice young lady and she seemed happy we were there. It's nice to have rays of sunshine to start your day!
                          by
                            • Recommended
                            Friendly staff
                            It's nice to walk into a store where employees will help you find something you need. Also nice to have friendly people helping at check out area.
                            by
                              • Recommended
                              BEYOND EXPECTATIONS
                              I ordered custom Anderson A-Series windows recently, will be back for more windows and doors. Brian, the salesperson was VERY HELPFUL and PATIENT with me! Krista the millwork manager is a ROCK STAR!
                              by
                                • Recommended
                                Great Store
                                very clean and friendly sales people, we really enjoyed our visit.
                                by
                                  • Recommended
                                  The home store
                                  When I need any home repair products I go to the Fairlawn Home Depot. My wife askes a lot when I need something (are you going t the (Home Depot ?
                                  by
                                    • Recommended
                                    KARA is an absolute powerhouse with customer care
                                    Every time I have an issue with a product or return, Kara goes out of her way to facilitate the best possible customer service experience. 200%
                                    by
                                      • Recommended
                                      Started off bad , ended great!!
                                      I had a bad experience when I first walked in , but then the worker Bill Cade walked by and helped me , and even took my heavy items out to the car for me after checkout, the first workers that were close to the door when I walked in did not help me , nor did they point me and my daughter in the right direction.
                                      by
                                        • Recommended
                                        Be prepared to help yourself.
                                        If you are expecting to arrive at the store, three hours after opening and have the store be entirely open, then be prepared for otherwise. The garden center at this location seems to operate on its own hours. Do not expect assistance from customer service.
                                        by
                                          Great staff
                                          Kara was amazing at customer service! Treated with a smile and a willingness to make sure our experience was a great one!!!
                                          by
                                            • Recommended
                                            Amazing plumbing department
                                            Not you usually plumbing department this has someone that know his stuff
                                            by
                                              Friendly and helpful workers.
                                              Had a great experience at this store. Cashiers were friendly and very helpful! Those kind of things make it easy to come back next time. :) Thank you!
                                              by
                                                • Recommended
                                                Great store and employees
                                                The employees here were super friendly and helpful. Every time we have been there, they took time from what they were otherwise doing to assist us and answer our questions. Kara was one of the employees there that we had a particularly great experience with.
                                                by
                                                  • Recommended
                                                  Exchanging an item for another.
                                                  Turns out I bought the wrong item and didn’t realize it until later about one week when I was about to use it. Went to the store to exchange it and the employees were very accommodating and made the exchange very efficient.
                                                  by
                                                    • Recommended
                                                    Fire the cashier
                                                    I was just at this store and have used my Drivers license several times in the past to pay for things-I also own a business and am tax exempt and your cashier was a rude smart mouth and I don’t appreciate her attitude. She told me I couldn’t use my valid ID to look up my credit card number, then when I explained that I do it all the time, she refused to apply my tax ID to make it tax exempt bc “she wasn’t doing both and maybe I should have my card on me next time”. The receipt number is 38410375741, cashiers name is Karen.
                                                    by
                                                      1 found this review helpful
                                                      Home projects
                                                      We have done many home projects and this Home depot has been our go to store. Thank you!!
                                                      by
                                                        • Recommended
                                                        Great customer service!
                                                        I arrived at the store with only 30 minutes before closing but the associate in customer service very patiently handled a special order request without concern to the pending closing time. She was polite and very efficient in placing the order
                                                        by
                                                          Verticle Blinds
                                                          Jim and Damron Helped us custom cut a kit to match the size of the window we needed for a vertical blinds. They were super patient because I can be picky. They knew what they were doing and did it with strong craftsmanship. Love this location, I always have great customer service and selection.
                                                          by
                                                            • Recommended
                                                            When u need help find tools
                                                            Today I had a problem finding reciprocating saw but the employee worked there name bill was very very helpful and I'm very appreciative of his help cause actually I had asked another employee to help me ,he just told me the isle of the saw instead of really helping me find it(I 'm not really familiar with tools so after staring at a wall full of tools,Bill was nice enough to actually helped find it ,even go through the trouble of going to other isles casue some of the saw were in the wrong area ,the store needs more workers like Bill!!!
                                                            by
                                                              Showing 1-30 of 346 reviews

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