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Filter Reviews By:Rating, Profile, Gender, Age (464)
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Showing 1-30 of 464 reviews
Feb 22, 2023
Exceptional service
Our power went out and I was able to get a generator and power to our home in the middle of winter. The sales and manager went out of there way to make everything as streamlined as possible.
by
Recommended
Feb 12, 2023
Great store
Great store, service and help. Employees are always willing to be of assistance. Thank you so very much!!!
by
Recommended
Nov 26, 2022
Clean and friendly store
They are super busy and I would assume understaffed (as all businesses post 1,000,000 Covid deaths and in a high-inflation, minimum wage economy are) but they do great work. They obviously do more than the minimum because employees are super helpful.
by
Nov 10, 2022
Great Customer service from Kaimlie
Kaimlie in appliances was super helpful and patient with my order. Made sure to follow up with me after a computer/system shut down. Very grateful
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Recommended
Nov 6, 2022
Caleb from plumbing is the best!!!
Caleb was amazing helping me find my Shop Vac and he was relentless in looking all over the store as it said you had five in stock and we could not find them.
He spent so much whit me looking all over and finally helped me get one and it made my day as my shop vac at home had just broken and I needed a new one that day!
Caleb is the best!!!!
thank you Caleb!!!!
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Recommended
Oct 21, 2022
Good place to shop
Friendly staff and competitive prices
by
Oct 18, 2022
Great customer service
The ENTIRE staff at the East Flagstaff Home Depot did an excellent job. Two of the items I needed required the electric scaffold, and the staff was right on hand to help me out. Maddie and Shylo in customer service were both so friendly and helpful. I would imagine this is a reflection of good management!
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Recommended
Oct 3, 2022
A few diamonds
Kendra was amazing with a speedy refund respectful and polite. Thankyou Kendra! I was looking for someone to help me, there was no employees to be found that were not helping other people. A gentleman with long hair Crown Dog was excited to help me with everything I was needing across the store. He knows his stuff!
I can't express how many times I've gad to wait for an employee to finish helping another customer before I can get help, willing and eager help but some times I just leave, it seems there is not enough help for the customer experience to be satisfactory every visit. I try to schedule my purchases to ensure if I need assistance I know I will be able to get the help I NEED.
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Recommended
Oct 2, 2022
Great store
I bought generator it's great
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Recommended
Aug 29, 2022
Non-helpful store associates
The store associates are not help ful and let people struggle putting merchandise on carts or loading. Don't expect to be assisted if an item is too heavy.
by
Aug 14, 2022
Service
I go to the east side location often and always have a great reception from the employees they are friendly and helpful. Hats off to your team!
by
Jul 16, 2022
Great service
Bought a patio set here.
Great customer service.
Macey at customer service is great.
Ned is always helpful
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Recommended
Jun 28, 2022
Tool Rental associates are tall
Tools Rental Sales Associates talk down to you like you are a child
by
May 16, 2022
Great Service
Every time I visit this store I am treated with great service and always with a smile.
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Mar 25, 2022
No Veteran's Discount
I was refused Veteran's Discount today. I was told that I needed to go online and prove that I was a veteran, even though I had proof of Veterans status on my drivers license. There are other options!
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Feb 11, 2022
people are friendly
The gals at the customer service counter ae great!
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Recommended
Dec 1, 2021
Please improve on customer service
I came in to return some items and the lady at the return customer service desk, who was supposed to return our stuff told us that we can not return it, even though we had the card that we purchased the item with. The lady made me feel unwelcome and seemed irritated in helping us. Please fix these behaviors!!!
by
Oct 28, 2021
Know your stuff your selling
Most young hires don’t know what they’re talking about as far as product is concerned they just try to sell you what you think you want or they want have a hard time with young kids in the summertime because they don’t know nothing about any of the products that is being sold at Home Depot I need to be more educated on their section. Leaders of the store need to show leader ship. Stop and help shoppers rather than calling in associate that doesn’t know anything about what’s going on in that store
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Recommended
Sep 23, 2021
Great Store
Great Store, Great Staff. We live remotely and always stop at HD to browse while finding the required necessities to maintain our business.
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Recommended
Aug 4, 2021
My original review about how terrible my experience was has been rejected. They don't really want...
My original review about how terrible my experience was has been rejected. They don't really want your opinion unless it is positive. Things won't get better until they are willing to hear the truth.
by
Jul 20, 2021
Management was quite rude. Showed no respect for the employees working there. Cashier was friendl...
Management was quite rude. Showed no respect for the employees working there. Cashier was friendly and especially the guy who helped us put concrete in the truck. But they need to stop rushing and whoever is beeping the forklift is scaring people.
by
Verified Purchase
Recommended
Jul 19, 2021
I was very pleasantly surprised by the wonderful service I received when buying a refrigerator fr...
I was very pleasantly surprised by the wonderful service I received when buying a refrigerator from Home Depot. Melita greeted us immediately, no waiting or searching for help, explained our options knowledgeably, and helped us get just what we wanted--a basic frig with no whistles and bells. She was professional and friendly. We felt appreciated and supported in making this major purchase.
by
Verified Purchase
Recommended
Jun 22, 2021
Found everything I needed easily. All of staff was helpful and friendly especially my cashier Emma
Found everything I needed easily. All of staff was helpful and friendly especially my cashier Emma
by
Verified Purchase
Recommended
Jun 21, 2021
On different occasions, the associates at this location are very helpful and friendly. They've be...
On different occasions, the associates at this location are very helpful and friendly. They've been knowledgeable and give helpful recommendations.
by
Verified Purchase
Recommended
May 31, 2021
I'm a contractor and find this store great to shop at. They have almost everything and there is ...
I'm a contractor and find this store great to shop at. They have almost everything and there is a great staff to help out.
by
Verified Purchase
Recommended
May 29, 2021
Disorganized, chaotic, help cannot be found, poor stock availability
Disorganized, chaotic, help cannot be found, poor stock availability
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Verified Purchase
May 6, 2021
I love this Home Depot they have everything I need, and I love the flower selection.
I love this Home Depot they have everything I need, and I love the flower selection.
by
Verified Purchase
Recommended
1 found this review helpful
May 5, 2021
I visit this location twice daily. During the winter I purchase pellet stove pellets. If the bags...
I visit this location twice daily. During the winter I purchase pellet stove pellets. If the bags are broken they are usually discounted 50% which is fair due to the fact that I have to shift the pellets before I use them because the employees sweep remnants from the broken bags off the floor back into the bags collecting debris of all sorts. Once something broke my stoves auger, so now I always sift it first. There is a tall, pale older man who acts like he is head cashier, I believe he is an assistant mgr. he will not discount the bags. He says if it low by 10% he will only discount it by 10%. so in essence I would still be paying regular price for whatever is in the bag. Plus he gives off attitude that the customer is triing to cheat him, so I always avoid his register when I am there because of this.
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Verified Purchase
Recommended
May 4, 2021
Poor customer service Cannot get assistance from store associates
Poor customer service Cannot get assistance from store associates
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Verified Purchase
Apr 18, 2021
Chris, an Assistant Manager at the East Flagstaff Store, is an amazing manager and human. On Satu...
Chris, an Assistant Manager at the East Flagstaff Store, is an amazing manager and human. On Saturday, April 17, my husband and I came to pick up an order. The order wouldn't fit in our truck and Chris spent an hour with us, helping us to find a way to get our purchase home.
He didn't neglect other issues--occasionally taking a break from our problem to attend to other employee and customer needs.
I felt bad we were such a pain but he never made us feel like we were overtaxing his generosity. I was so grateful for his creativity and his energy. He's one of the best employees I've had the chance to work with--and I've worked with a lot of great ones.
I hope you can find a way to reward him for his awesome work.