Reviews for Fredericksburg #4620

Ask for Issac. He stops what he's doing and will help you even if it isn't his department. Such a kind man and always a smile. True customer service. It's so hard to find people like him.

The customer service person showed me different types of washing machines and the one I ended up purchasing was PERFECT!

Bought in-store, on credit a touch key-pad for garage door. Item did not work. Later same day I returned item to the same store. I was told I would see credit for return amount on my credit card. No return amount has been seen on my credit card. Alerted credit card company that I am disputing original charge because there should be a matching return amount.

Rali helped me with storm doors. Her customer service is a cut above. I look forward to working with her for any future purchases. 5 star rating for outstanding excellence.. thanks Rali

There is another Home Depot convenient to Route 3 in Fredericksburg. It is just off 95 on 3 east. I have been there many times!

Just bought today haven't used it yet

Always shop at The Home Depot! Friendly and helpful staff. Great return policy and a lot of quality products.

Make live easy at the pro desk and text to confirm.

I just moved here from Woodbridge; staff here is attentive and professional, really fantastic experience. I will be shopping here more often!!!

convenient, well stocked, and friendly, helpful staff

Larry went out of his way to help us find what we were looking for! Great visit today! Thanks Larry!

Locations noted on the Home Depot app were accurate and lead us right where we needed to go.

Employees at this home depot are generally in a good mood and very helpful, and I appreciate that.

I brought a storm door, had no idea what I need or the kind I wanted. The employees was great in assisting. Answered all my questions and made sure I knew that they would install if I didn’t have anyone to do so.

such a kind and helpful staff. The facilities are nice as well.

Just want to say that EC Construction of VA. Inc. appreciates the Customer service that we receive EVERY Time we visit this store. Sean, Coleen and Maria are all willing to assist us as soon as we enter the store. The other staff members are also very helpful. The customer service Ethics at this store is impeccable. Thank you All. Sincerely, Ed and Claire Booth.

I bought a shelf today for my girlfriend and they had multiple selections to choose from

If you are trying to have your paint matched don’t buy from here they charge you more then what the gallon is advertised as better to go to another store.

We recently made a flooring purchase at our Fredericksburg Home Depot. We were helped by Savoy, Dalah and Sean. They were all incredibly helpful! Thank you

Sean and Marcia were wonderful professionals in assisting my husband and I in finding a way to purchase a new washer and dryer with financing as well as assisting with finding a flexible way of ensuring our family can receive it as we move/PCS to a new duty station. Initially when presented with the question, Sean didn't have the immediate answer. However by Sean staying persistent with finding a solution and asking Marcia, both were able to find a solution that worked. Thank you!

Fred and Conner made my day so helpful!!!

John was phenomenal and Ely was super nice.

The morale at this store is exceptional. The leadership at this store is outstanding. Everyone works together, with enthusiasm. During this time of supply disruptions, working together is especially important.

I had several items to pick up from homedepot on October 2nd. The Fredericksburg store staff were friendly, efficient, helpful. I was in and out in no time. Great store associates and a well stocked store.

Not only were the shelves not stocked with product that was clearing stock. (You could see it above the shelves in the shipping packages.) Customer service was rude and the employees were annoyed that they were being interrupted from their gossiping to order the product I needed.

I love the people at the pro desk. They help me out with all my houses. Excellent job getting stuff ready for me to pick up!!

I had a great Shopping trip on Monday May 24,2021 with Ann in the kitchen department, she was very knowledgeable, funny & kind.. and she took out the time to help my husband & I.. The worst experience that I had was Tuesday the 25th was when I went back to the store to get the Special Service employee Vivianna to call the credit card company about my coupon I left at home. It was a complete nightmare.. & this trip turned into an hour & half later in the store.. with a changed delivery appointment.. refunded my sale & rang it up again.instead of making one phone call to the Credit Card company like the gentleman told me to tell the employee what to do.. she told me.. I got this & we don’t do this here & she was incorrect.. In the end Ann in kitchens ending up ringing up my merchandise again.. Ann told her the same thing I told her. If you need any help in kitchens run to Ann. It was the worst experience in years that I have ever experienced at a store.. They need to take Viviann off the desk & she needs more training.. I’m very angry.. now I have to be inconvenienced because Viviann didn’t have knowledge about what she was doing..

I have ordered a custom cabinetry flooring in lots of paint in the last three months and everyone has been very helpful in my decision making

Very helpful staff, salespeople and customer service go above and beyond!!! Found exactly what we wanted and needed!!!

Fredericksburg store is a great store to shop in with a great sales staff that know their job and products.