Reviews for Fredericksburg #4620

My Local store was clean, organized and had the part I could not find elsewhere. The staff was helpful and courteous. They thanked me for my business and I was In and Out quickly!

STORE IS WELL STOCKED, THOUGH A BIT PRICIER THAN MOST, FRIENDLY EMPLOYEES ALL THRU THE STORE AND THE ATMOSPHERE IS GREAT.

Great store competitive prices helpful employees that know their products

GREAT STORE. HAS EVERYTHING NEEDED. FLOOR HELPERS ARE INDEED HELPFUL (AND AVAILABLE FOR QUESTIONS). AND THEY ARE SMILING...

Store was clean and several employees offered to help find what we were looking for. Cashier Pam was very courteous and professional

This Home Depot is awesome. Nothing else

Mattis was my sales clerk I can't express how professional he was during the checkout experience. I felt better after checking out than when I had entered the store. Wonderful to have a employees that can do that to a person.

Friendly service and well stocked for what I was looking for

The customer service lead, John P., is very helpful and knowledgeable. If something is wrong, he will do whatever he can to fix the issue.

The store was amazing, from the customer service and the appearance of the store I give them a 10!

To Whom It May Concern;, I'm writing to express my deep concerns and unfortunate experience with one of your Home Depot (#4620) establishments. As a veteran and a customer in general I expected to be treated with respect and a satisfying level of customer service. That being said, I recently purchased a washer and dryer set (LG) from your store. Upon delivery of the items, I noticed that the washer delivered wasn't what I ordered. The washer delivered came with an agitator, which I explicitly expressed to the sales rep that my wife and I didn't want. Once I discovered this, I immediately went back to the store (home depot #4620) and made them aware of the mishap. The first manager I came into contact with to handle this matter was Donna. Ms. Donna insisted that it was my fault and really didn't want to hear what I had to say. So after that encounter, I asked for the next level of management. I then spoke with Heather, the assistant store manager. Ms. Heather proceeded to take her ques from Donna and basically told me that I was in the wrong. The young lady that initially took my order (Diane) admitted that she made an error in putting in the code, however both Donna and Heather dismissed this notion and told me it was still my fault. I then contacted LG corporate office to see if anything could be done. After I pointed this out and in the notes of my conversation with LG, they were giving permission for home depot to pick up the washer with the agitator and deliver the one with the impeller. Again no resolution. I called your store again, this time I requested to speak with the store manager (Tonya), who seemed to be unavailable at the time. The only way I was able to get this matter resolved was to agree to pay for another washer (one with the impeller) and then and only then did they agree to deliver the new one and pick up the other. I take no pride in writing this letter, but I am saddened how the lack of customer service can be provided. And to add insult to injury I still haven't been refunded my money for the purchase of the washer with the agitator. I'm sure the founders of Home Depot did not create this chain, with the idea that people would be treated unfairly. This experience, single handedly has me questioning whether to continue shopping at this chain. Please feel free to contact me for further details. Thank you for your time and concern

As a veteran I know the discount HD offers is a privilege not an entitlement, however they seem to apply it arbitrarily. Be forewarned that not everything is eligible, for example a 4x8 sheet of plywood did not qualify but a gallon of paint did. Did get great help from Tiernan in paint and a young man in lumber who cut my wood.

The customer service at this location is on point! I go to Home Depot several times a week for materials..No need to go anyplace else.

The last couple of trips I made here were to get something specific the other stores didn't have. The employees were very friendly & helped find some items that were supposedly out of stock. Great service so far & definitely recommended!

Thank you much for all that you have done Very please with that store

Very Helpful and knowledgeable staff

We were in the market for new appliances. Marcia, an Appliance Specialist, assisted us and our experience was exceptional. Having had a bad experience at another home improvement store, Marcia was extremely kind, empathetic and understanding of our situation. We now have our new appliances and couldn't be happier.

Every time I come to this location the employees are always helpful in all my needs and especially Brian and Donna for all the help they gave from running around the store, checking out, and setting up pick up. They were amazing

We had the most Wonderful experience at this store today!! The Floor Employee Bennie was SO helpful and had the most wonderful Personality!!He went above and beyond to help us find the items we couldn't on our list!!! He also showed me how to navigate the Home Depot Site to check to see if items were in stock and what Aisle and Bay they could be found!!! I felt like I was talking to a neighbor!! All employees should make ya feel like that!! I was so impressed I asked to speak to the manager (Tonya) who was probably the nicest Manager I have ever spoken to and she told me today was Bennie's first day on the floor!! I was shocked cause he knew his stuff!! She promised he would be recognized and even have his pic taken for the wall? Not sure what that is but I sure hope he gets the proper kudos cause he was Awesome!! Also our Cashier Kiana was so kind and helped us through Self Checkout by entering hubby's Military id for our discount (Saved $30, woohoooo) and even scanned our items as well!! Kiana had the greatest personality,funny and efficient!!! We checked out so quick which made us happy so we could get home to replace our dishwasher!! Always a project going at our house .lol!! We are doing a home renovation so because of employees like Bennie,Kiana and Tonya who were wonderful and helpful we will keep coming back and give ya our money!!! Thank you Home Depot!!

Came to purchase a washer and Donna was excellent

In the last several months, I have purchased a refrigerator, microwave and now a dishwasher. I am very happy with the refrigerator and microwave and look forward to having a new dishwasher.

I made an online purchase for a Tuff Shed back in August. Original deliver date was expected to be 8 October. On Friday, I received a voicemail from the Tuff Shed representative stating they would need to push the delivery date to no sooner than 19 November which I felt was unacceptable. I attempted to call the number for Tuff Shed that was left on my voicemail, but was directed to leave a message, which I did. I never heard back and called again the next day, again leaving a message. I sent multiple emails and text messages to any contact I had received from Tuff Shed without any replies. I was finally able to call and get an answer. It was then that I was informed that I would need to contact Home Depot to cancel the order. I contacted Home Depot, online, but was informed that I needed to contact my local store and was provided a phone number. John, supervisor, at this location was the most professional person I dealt with during this entire ordeal. He canceled my order quickly. Communications is key, Tuff Shed was very quick to contact me, very responsive, that is.....until I wanted to cancel the order and they went silent.

Store was clean and masks were worn. Very nonchalant and unprofessional staff. Had to wait while an employee finished her personal story with a coworker. Employee wanted to refund me less than what I paid for an item that was delivered to me damaged. I will never shop at Home Depot again.

Love this Home Depot. It’s in a great location.

As a store associate, when you decide to approach a customer and get rude, condescending, and argumentative with them on a transaction you aren't even involved in and the customer asks you to get away from them because you approached them and are standing less than two feet from their face the best practice is to get away from them not dig your heels in to prove a point. I came into the store today to get supplies for a project not deal with whatever emotional instability an employee has going on. I didn't give a snot about the discount, the labeling was off, a cashier was already addressing it, and a manager was going to make the decision on it. To the employee who decided fire things up while we were calmly waiting, then ignore personal boundaries, and then run to approach the manager to campaign at him before he got to me: This is why you are not a manager, that was awful customer service, it was terrible interpersonal communication, and toady you were a really poor reflection of the company that employs you. Tone it down. I was more than willing to pay the $60 - I was just confused on the pricing.

Very well organized store

This store is the one I usually go to although the HD store further down rte. 3 has more selection and more welcoming employees. Really need to enforce ALL customers to wear masks. There were several customers without masks that employees simply ignored.

In the appliance department, I did not have to wait for an associate's assistance, even though there were multiple customers, other employees immediately arrived to handle my order. I felt they valued my time and Donna and Ron were super friendly and answered all my questions about the appliances efficiently.

After years of avoiding Home Depot due to employee apathy (I.e. waiting 30 minutes to buy a washer and dryer with no associate in sight-one associate from carpets and tile tried to help but was unfamiliar with appliances - we left and bought elsewhere), lack of merchandise (or unable to find it even if it was supposedly in stock), and general cleanliness. Over the last 18 months I’ve seen a tremendous turn around. Employees are friendly and helpful, merchandise is easy to find, the store is clean. Bravo Home Depot, you got my business back!

Everyone was helpful and friendly. Donna in appliances was over the top! She took time to answer our questions and help us choose the washer and dryer that fit our needs. The store was clean and I felt comfortable shopping there.