Reviews for Katy #534

I bought a power tools, Ridgid power driver and circular saw and I no regrets of buying at all as it works even beyond my exoectations

I had a cordless handheld vacuum to return/exchange because it would not charge. The cashier told me that they do not do exchanges only returns. I asked to speak to a manager, when this older gentleman came over with a resting attitude on his face from the start. I explained that it wouldn’t charge. He said “isn’t it cordless?, it doesn’t have a cord.”. Had he looked at the box that was in my hand, he would have seen it in fact came with the wall charger! He then told me that my return was out of time/date to do so (as he pointed to my phone) & said “it says right there”. Again, had he bothered to look himself, it said December 2022! He then walked off. I asked the cashier to please call another available manager, when he picked up the phone to call the back office, the older black gentleman walked back over, tapped him on his shoulder, told him to hang up the phone & not to call anyone else. It wasn’t the kids fault, however the manger was very unprofessional from the get go. I did try to ask 2 other people for a manager but was directed back to the same one in front that was unhelpful. So I just left the store. The simplest things, are not worth arguing over. I went to the Cinco Ranch location the following day & was greeted, helped & they went over & beyond to get me my replacement. The Cinco location is a little further for me, but I will make sure they get my repeated business from now on. Just because I am a female, doesn’t mean I do not know my tools or can’t read a receipt! I do however know when someone is unhappy with their job.

Stopped in at the Katy Home Depot today for last minute order. Annette was extremely helpful in guiding me through the desired products, options and corresponding discounts. Annette and the checkout cashiers also assisted when an alternative method was needed due to lack of Home Depot card on hand. Looking forward to future business at the store.

Sale was buy 2 get 2 free, along with buy 4 or more at half price. Bought 4 and received the b2g2 but at regular price. Spoke with clerk and manager and both said it's either b2g2 or sale price not both. Nowhere is posted that sales can't be combined. Then I asked since I bought 4 at regular price can I get 4 free and still said that's not how the sale works.

Excellent Customer Service -Annette was the reason I continued with my purchase Extremely Frustrating with: appliance availability delivery fees, despite spending $4300 3 deliveries because appliance available on different dates

Very friendly service and helpful finding the best quality product.

Employees from there was so kind and patient with me. He helped me with looking up things and to make an ordered online at the service desk at the end.

People that work there are really nice and helpful. I needed help with so many things and the people from Home Depot took care of me nicely.

Excellent service, nice employees and helpful

Since last November, we have been purchasing a lot of materials for reconstruction and remodeling with excellent services from Home Depot with high quality products.

We decided to re-paint our living room and went to this location for our supplies. Carl from the Painting Department was absolutely wonderful to work with and made everything so easy! Thanks Carl for an amazing experience, we will be back to see you for our next home painting project :)

There’s not enough of them for the amount of people in the store and the only (2 ) I ever see is never charged. That’s very disappointing.

Fabiola is the main reason I will be shopping here again!

Extremely poor lighting in the parking lot.

I always come in for order or to make a large will call and I always get help from delmi, diego, Carlos, and julian

Best tree guys in town! Very helpful, cut the tree just as I asked and helped me load it in the car!

If you need an appliance, make sure you go by and talk to Jamal, he did very good.

Love home depot employees are all helpful and Courtesy

Matt, Delmi and Diego in Pro Seevice gave me excellent customer service and I appreciate it!

The customer service is great, these guys really take and have great pride in their work.

I like to express my disappointment and frustration with a recent experience I had at Home Depot store located at I10 and N.Fry Rd. Today I visited the store to make a purchase, and I encountered a troubling situation at the self-checkout area that I believe needs attention. Upon reaching the self-checkout area, I had some difficulty scanning certain items, and when I requested assistance, the response I received was both surprising and unsatisfactory. The associate informed me that their job was solely to ensure that I scan every item myself and that they couldn't assist me with the scanning process. I was taken aback by this response because I have always had positive experiences with the helpful and customer-oriented associates at Home Depot in the past. I understand the concept of self-checkout, but I believe it is equally important for associates to be available to assist customers when they encounter difficulties, as is the case in many other retail establishments. My experience in this home depot left me feeling frustrated and undervalued as a customer. I firmly believe that Home Depot's reputation is built on excellent customer service, and this incident does not align with the high standards I have come to expect from your store.

I just went today and had this best experience at a Home Depot

Keep prices reduce. Keep prices low.

Great experience this morning at your Katy store.

Love this Katy Home Depot store. Have shopped here since 2000.

In the Blinds Area Look for Kelly Moser, he is the best, he is going to help you to find what is the most convenience for you

Hard working, knowledgeable and professional. I am a new homeowner in Katy and will be shopping at this location exclusively

Usually get Every thing I Need.

I needed to order a replacement back patio door glass that had been cracked by an object. The associate was exceptional in her customer service in placing this order.

The employees at this store are generally nice and pleasant.