Reviews for Katy #534

Everyone is always helpful and very knowledgeable about products.

Because of the outbreak of the Coronavirus, shopping makes it uneasy, however, the staff made it easy for the shopper to focus on what is needed. Witnessing the teamwork, among the staff made it pleasant. Thank you again.

Excellent specifically today because Mr. Mike, an Associate from the Gardening department was extremely kind and helpful. Because of services, I hope to buy from the Katy store more often.

Nice and helpful employees

I really like this store and its prices. This store is clean and very organized. If I cannot locate my item, it is pretty easy to find someone to ask. Home Depot has a good selection of appliances and nobody can beat their prices or the excellent customer service. They have a good variety of flooring with samples and that has been a big help to me while shopping for new flooring. And, as mentioned, you just can't beat their prices. Installation costs are reasonable too.

Great customer service at this location. I had some missing items on my delivery and Xiamara corrected everything quickly and was very professional. Definitely the best Home Depot in West Houston.

Last time I shop home Depot.... They charged for 16 for boards instead of 8 for boards. Called the store and they said they would need to review the video while I wait on Monday because there will be more people working and they could not do it. I would also need to print the e-mailed recipe because they needed a hard copy.

I mostly go to the garden area. The personnel is always friendly and gets me out quick. Items I am shopping for are always available.

Very helpful employees Every time I have come to this store, they are helpful in finding items needed for my home. Very knowledgeable about the products.

Great place to shop at with friendly employees

Store is overall pretty good the only improvement needed is cleaner bathrooms.

I was looking for something can make my lawn looks better in winter. This is my first time own a house and first time deal with lawn. The employee (I cannot remember his name, he is kinda like 50+ years old working in the garden) was showing me what I need, training me what should I do to take care of the lawn, and even did the demonstration. The professionalism made me definitely will come back shopping in this store again.

Great location, organized and clean. Employees are helpful, patient and professional. Highly recommend this store.

I have used my Veterans of Foreign Wars (VFW) membership card to confirm eligibility for the veteran's discount at a multitude of Home Depot stores for years. This morning my veterans discount was denied because the Fry store does not "bend the rules", i.e. they only accept a limited number of documents as confirmation of military service to qualify for the veterans discount. I can assure anyone that the VFW has strict (select time periods of service in overseas locations with hostilities) eligibility qualifications that are independently verified.

This review could change if problems were resolved. I've never witnessed a manager throwing new employees (left to work alone in customer service) under the bus before. Our will call was over 24 hrs late, and the contractor was told to come back tomorrow and he'd have to pull it himself. (I didn't believe the contractor, would you?) BUT- After confirming that it was actually TRUE, I called Kenny/MGR. Instead of diagnosing and fixing the problem, he was unapologetic I had to pay for multiple contractor trips, and more concerned with humiliating the employees while trying to involve me. Unnecessary, they were professional and eager to help. Don't ruin them. Not the store we've worked with for decades. It starts at the head. Do better.

Ladies at register are helpful and friendly. Employee through out the store are nice but you have to locate them. They need more help on the floor.

Great Service

Overall, the store was easy to get around. We had a great experience with Sam, whom works in gardening. He was very helpful and patient. He even walked us out to load up our SUV with all of our items. Thank you Sam for making this a trip a great experience!

This store has excellent service friendly and helpful employee's. I shop here all the time and will continue shopping here for all my home improvements.

great garden center!!!

Well kept store!

There’s a store closest to my house, but I always rather drive a little more and come to this store because everything I need is always in stock, workers are awesome, and if that’s not enough there’s awesome restaurants around it and it’s close to I10. Store is always clean as well.

This store has awesome service, every and other day and I always find everything I need. Workers are always nice and kind as well.

Very organized

Best location in Katy!

I love my Katy ( THE HOME DEPOT ) everyone is friendly and its always clean !

We are remodeling our home. Some parts ourselves other parts with contractors so in and out of the store a lot. Everytime customer service top notch compared to competitors.

Very rude unprofessional employees.

The team members were pleasant and very accommondating. However, it appears as though the store has a vermin issue. I opened the contents of the item purchased to find a sizable amount of vermin feces in the box.

I am familiar with this store and it is the closest to me, that's why I go here. The inside is consistently in fairly good shape/order. The outside (parking lot) is very congested and many times dirty/trashy. I like the BBQ stand out front...GOOD BBQ by Frank! The day labor pool that stand and wait for someone to hire them are everywhere throughout the parking lot (scattered abroad). It gives give the feel of an unsafe and unsecure (vehicle parking) environment.