Reviews for Madison, MS #2912

Was told the store would help me with a order by the corporate office , the employees were ugly talk about me right in front of me to each other, 3 different employees started my order and kept giving it to someone else to finish because they couldn’t figure out how to do it, called manager waited over 30 min and 3 pages for his help when he showed up he did not look at me speak to me the entire time helped other customers will I waited for him to help me , this is probably why the employees were ugly to me they do as they are taught!

An Exceptional Employee help me from the door to the car. It felt like an old filling station experience instead of a gas station! I was in and out with the help of " Edward Vaughn " within minutes, not the mention I had a large purchase. Please thank Edward for his great customer service skills. He was there ready and willing. Promotion should be in his future!!!! :)

Customer service at the Madison store has improved significantly in the last year. Employees are helpful and much more friendly. They seem to be proud of their store and their profession. Keep up the good job!

Love this store. I'm always ordering from here. If they don't have it in the store..more likely I can order it offline or with an associate.

I had a good experience with them putting in my kitchen countertops. The only problem I had with them is that the job before mine took longer that the thought so my appointment time was not met but they came and they came and put my countertop in in a timely manner.

I have been completing this survey for years but never seen a winner from this survey.

The Madison Home Depot has a very friendly staff! I go into the store all the time..so I know some of the workers. They always welcome customers with open arms and will try there best to help you. Thumbs up to this store.

Sales specialist, Marion Sans, was knowledgeable and very helpful to us.

I needed a 3-step ladder. The clerk was very helpful. She walked me to the aisle and even grabbed a cart and loaded it for me! I love the ladder. It is sturdy but light enough for an older lady like myself, to handle.

Ordered a non-stock lawn/garden equipment yesterday. Craig and Chandra were exceptionally professional and courteous. My first visit will assuredly not be my last as we are only beginning our DIY list for Mississippi residence. (Jerry, age 70)

They had everything that I was looking for I am grateful for this location

We love shopping at the Madison Store because of the friendly atmosphere and willingness of the employees to assist their customers. It is worth the drive out of our way to come to this store and will continue to shop here. Kudos to the Management and Staff.

Associates are very pleasant and helpful.

Poor customer service

Customer Service is back !! This store does a great job of helping !!

This store is the place to shop. Every employee is friendly, ready to assist, and go above and beyond. Hats off to the Management and Staff.

We visit several Home Depot stores and the Madison Store was by far the best experience we had. Even though it is out of our way, we will make the trip and continue to shop at the Madison Store. If you visit this store, ask for Brenda, David, or Leon.

The employees that I dealt with were very friendly and knowledgeable of the products that I was looking for.

Watch out for Yoland the cashier! She will be ride and not helpful whatsoever! So disappointed in the lack of customer service training at this store.

Their products and customer service are amazing! In today’s world, this is hard to find.

The WORST customer service EVER! The delivery service is HORRENDOUSLY lazy AND appallingly UNPROFESSIONAL! IF they do arrive its EXCRUCIATINGLY late! They are NOT accountable. My items have arrived either damaged and/or defective. They do NOT give a confirmation call PRIOR the delivery date. For the purchaser, it's a COMPLETE hassle to reschedule a delivery date. When you phone THIS store for assistance, the employees transfer your call into NUMEROUS departments like they are playing "Hot Potatoe". Reminder: If it wasn't for the patrons, shoppers, clients, and consumers you would NOT have a job. I have refunded/returned all items back to Home Depot. I'll spend my money where I am valued and supported.

Found everything I needed and good customer service even early in the morning ☺️.

All was well satisfied , I like what I saw and going back to shop again to get things that I needed and what I'm looking for

Great selection. Great service

Very Clean Store. Fully stocked with merchandise and very Friendly Staff.

Product availability and courteous, friendly employees. Very much appreciated.

I love the customer service in this store.

This was one of the best and fastest customer service experiences ever had from any store. Walked in and Chandra stopped what she was doing to immediately help me. She is very proficient in making the machine make the keys for me. What I really enjoyed was her friendliness while making the keys and also helping me checkout. The store was clean and neat. Chandra deserves a raise for such outstanding customer service!

I enjoy shopping at the Home Depot Store in Madison, MS. Great associates. They are friendly and professional and always seem eager to help you.

The women that work at the service desk are kind, pleasant,helpful,and go out of their way to take care of the customers. Thank you, Brittany, Victoria and Sheryl for all your help. You surely know what customer service is and it shows