Reviews for Nw Dallas #564

We waited at the customer service area while 3-4 people tried to "fix" our e-gift card. Tiffany walked up and did it right away. Then upon check out we had the same issue and the cashier had to void the sale and send us to Tiffany for her to do again. She is an awesome employee!!!!

Very nice and helpful employees. Store looked very nice and clean.

Out of the way location, but their customer service is excellent and much better than other locations. Crystal at the Service Desk is great. They also have a station just inside the front door where they offer free masks, free gloves and free hand sanitizer for customers. Will definitely be coming back here!

Not as friendly as they use to be when Southwest division was attached. No greeting, no help, cashiers are put out if they have to answer questions. Today, the Garden center looked angry that you are shopping here and they have to take your money.

The product I was searching for was on sale at other stores near me but I came back to Home Depot because of the relaxed atmosphere and the helpfulness of the store personal. I purchased a washer/dryer and felt good about my experience.

Michelle is an associate at the return counter and did an excellent job.

Everytime I enter this store it literally feels like home. The reason I go is when I’m thinking of buying plants or even when unfortunately lose my key. (Always have a spare)

Like like

I always visit this store to buy for company building maintenance and feel very comfortable. Because all the staffs always welcome and they ask me what I need this time. Even during the very short time shopping, I always am very satisfied with their kind and good service. Fortunately, this homedepot location is very closed to my office. So, I strongly recommend this shop to the neighbors.

I have shopped at this store for several years, and will not shop anywhere else. The selection and service are amazing. The Kitchen Design Team is incredible. Cherrelle and Scott exceeded my expectations in every way. Thank you so vey much.

Great store and great associate.

I needed help in shelving. 3 associates and the pick up people did not help. John was extremely rude. I even called the store while I was inside and that was not helpful either. Craig, Billie and Erik were extremely helpful.

Customer service is terrible... Employees at the electrical and plumbing department simply don't care about helping and when asked a question they don't have the answers and instead of looking for the answers or find someone that knows the answers they just leave. And try to avoid customers. No cool...

The associates were helpful, there was just one person in costumer service called Patricia that was very rude and disrespectful

STAFF FRIENDLY AND VERY HELPFUL, STORE CLEAN, I WAS ABLE TO FIND THE PRODUCT I WAS LOOKING FOR AT A GREAT PRICE!

always clean and friendly enjoy having reps in the store for your tools like Milwaukee his knowledge today help make a sell to me..

Olivia Mancha was friendly, professional and made the shopping experience a success. Thank you

Store is beautifully organised with guide sign boards. Items in demand can be quickly found. Yes on many occasion i got help and assistance to make new choice . Entire store is intelligently arranged. Related items were placed nearby for ease of selection. Associates were always praise worthy.

Have visited 3 different stores in the last three weeks for a project and this by far was the store with the best customer service and helpful employees. Will def be back. Ask for Tava, she's extremely helpful, polite, and made our shopping experience one we will remember.

Great experience with the team here. Keta the cashier, Ashley who assisted with locating items and helping to show how LED recessed lights that can be adjusted work, and Brenda at the Pro desk - all GREAT employees.

Good store, lots of traffic, informed personnel

Oh my goodness- refreshing, lovely shopping experience at HD. Employees extremely generous with their time and expertise. Store had stock- there was laughter- you could tell employees liked each other - AND helping customers too. Breathe of fresh air- thank you all for a wonderful experience - at Home Depot- who knew!!!!

Home Depot Associate had no clue about Grub Worm treatment items. In fact he didn't even know what Grub Worms were because I ASKED him if he knew what they were. I had to find the treatment product myself & show it to him. Very sad.

Maria M. The cashier was so nice and friendly a positive person.

This store is definitely a hot bed for the professionals/contractors since it's not in a residential area but I always find help for a basic homeowner like myself. I've done a lot of business though the years and always find the employees to be helpful and as of recent, very attentive to the customers throughout the store. They have always been nice but it use to be a little more rare to have them come up to ask if you need anything. That has definitely changed and I appreciate that.

YOU COULD USE BETTER CUSTOMER SERVICE. FIVE GUYS WERE STANDING THERE WHILE I WAS SEARCHING THE AISLE. ONE COULD CLEARLYSEE I DIDNT KNOW WHA I WAS DOING. THEY DID NOT EVEN ACKNOWLEDGE I WAS STANDING THERE.

Your cashier Ivania, outstanding.

well maintained store, knowledgeable ,customer friendly employees

Every time I come to this stores there is always someone there to help. Keep up the good work.

I finally decided to write a review (Brandy asks me to do so every time I check out with her so here it is. She greets me with a smile always. She gives A+++ customer service.