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Filter Reviews By:Rating, Profile, Gender, Age (475)
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Showing 1-30 of 475 reviews
Apr 30, 2024
Filthy Store
The only thing more dirty than inside the store is outside the store. Apparently the manager of this location has no pride in the appearance or cleanliness of the aisles.
by
Apr 6, 2024
Horrible Customer service
1. If merchandise is going to be locked up under pad lock then employees need to do a better job of responding when a customer wants to make a purchase of these items. If they are too busy, then don't restrict customer access to items.
2. Managers need to be better trained in customer service, nothing for my inconvenience not even an apology.
Waited over 40 minutes to purchase a new trimmer because the item was padlocked, and no one would respond or answer the phone.
by
Apr 3, 2024
Customer Service from Ken's Crew
Customer Service is important to me. I ran a company where I never wanted to hear the word, "NO". I had that positive feeling from all of the Ken's Crew employees with whom I dealt. They were fantastic. That type of positive feeling simply CAN'T BE BEAT. THANK YOU KEN'S CREW!!
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Recommended
Jan 24, 2024
Great Customer Service
I always go to this location because everyone is very helpful and friendly..
Specially, “ DJ “ the store manager absolutely very Professional, when I explain to him what I’m looking for right away he helps genuinely to find what I need.. He even went to bring me a shopping car, it was so kind of him..
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Recommended
Dec 23, 2023
bought great LG washing machine
I went to this home depot 3 times to shop for a new washer. each sales person was extremely helpful & informative! The also encouraged me not to forget to apply to PSE& G for rebate!
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Recommended
Dec 20, 2023
Christmas Trees
The trees at Home Depot were VERY good quality, nice and full and VERY reasonably priced. I went to various garden centers but the trees were NOT good quality yet VERY high priced. As a last resort, I tried Home Depot and was pleasantly surprised. They have very friendly helpful people to help secure it on my car and I will certainly shop for my tree next year at Home Depot.
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Dec 17, 2023
Great experience!
From 2004 to present time I have been customer of Paramus HD store
Everything I brought there I still have.
Everything works good.
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Recommended
Nov 9, 2023
Needed doors
I needed some doors that were in stock at the Paramus store. I went to buy 3 doors but they had all 7 I needed. Jesse the assistant manager in that department was super helpful and even assisted me in loading the carts getting us to the checkout and even helped us load the truck.
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Recommended
Nov 2, 2023
Patrick is the best!
Everyone was great at the store and when we were checking out the cashier Patrick was the best. He was king and when out of his way to be helpful
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Recommended
Oct 20, 2023
Mr. Randy S.
Once I got the plumbing manager truly super awesome experience and the ladies who ran check out were super awesome also!
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Recommended
Oct 17, 2023
Short Staff
Time and time again Home Depot appears to be short staffed. Very difficult to get any help in the store. Feel sorry for the employees because they are so overworked.
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Aug 12, 2023
Availability of products
I asked for information of an item I normally get in other stores and was surprised that it was also available in this Paramus store
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Recommended
Aug 9, 2023
Be sure to ask for Lenny if you need to purchase a home appliance at Home Depot in Paramus, NJ
We have purchased quite a few appliances from Home Depot. The salespersons are very knowledgeable and friendly, especially Lenny. He genuinely cares about helping his customers make the right decision when purchasing appliances. He wants his customers to be satisfied and feel comfortable that they have made the right decision.
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Recommended
May 4, 2023
Great Customer Service and Ultility Pump product
The Utility Duopump is a lifesaver. It is working like a charm.
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Recommended
May 3, 2023
well organized
I enjoy shopping at the home depot in Paramus. It's well organized, clean and the employees are friendly and helpful.
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Recommended
Mar 20, 2023
Worse Customer Service
Employees were too busy chatting with their colleagues to help customers. The employee that helped me clearly didn’t know the department that he was located in. He recommended to me to buy the wrong product, the product I purchased couldn’t be used because it was missing parts that I needed to get an order to use it.
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Feb 15, 2023
Exemplary Service by Exceptional Associates
Yesterday I was in the store and looking for help I was impressed by Renae who at once asked if I needed help. I was there for towels for a guest bathroom and I wanted neutral colors. She gladly pointed out that there were Grey towels available. She then called Jermaine to come and assist because there were no more in the building and I wanted the final three set. Indeed, he came up front and saved me money on my purchase. I, frankly, was astonished that Associates in Home Depot, not only help customers but go above and beyond for even a simply sale like towels. My FAVORITE store is now Home Depot in Paramus.
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Recommended
Feb 1, 2023
Excellent experience in home appliances
I visited the Paramus Home Depot looking to replace my dishwasher. The sales associates were all friendly, knowledgeable, and eager to help. Meghan is a rock star. Excellent experience, thank you!
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Recommended
Jan 8, 2023
Best home depot in the area to shop
courteous caring employees, clean and organized
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Recommended
Jan 7, 2023
Totally disorganized store. Stock is not in assigned locations.
Went to get Prestone. Checked online before going. Said there was over 100 in stock at Aisle 24, Bay 14. There were none. Went to Pro Desk. They said same thing. CS person came with me. No stock at location nor in racks above. CS person eventually located elsewhere in racks. Got pallet truck to lower stock. Should have been 4 minute in and out. Took over 20. This type of experience has happened in past at this store.
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1 found this review helpful
Dec 28, 2022
Team members went above and beyond.
Katie and her supervisor provided me with excellent service!
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Recommended
Nov 23, 2022
Helpful employees
I went to this home depot while visiting family. While unable to find what I needed, Jalil and Brian, two employees, worked extremely hard to help. They were kind and made me feel valued. I would visit this store again just because of how committed to helping these two men were.
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Recommended
Nov 12, 2022
Great customer service
I was searching for a particular item at a Home Depot near me and couldn't find it. I contacted the Paramus store and Irene at the service desk was extremely helpful. Thank you Irene for a wonderful experience!
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Recommended
Nov 7, 2022
Good store!
Everything was clean and well stocked.
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Recommended
Sep 1, 2022
Got the best price for my wood order!
I bought all the wood I need to build for my house and Jermain was so nice. He sat me down and gave me a price for my wood order that was far less than any other quote I got. Even though the pro desk was closed Jermain took my order and I was thankful for that.
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Recommended
Aug 30, 2022
Black hole of customer service
I accidently left some purchases at the self check out. As soon as I got home I tried numerous times to contact the store. No one ever picked up the call.
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Aug 25, 2022
Fantastic customer service
I was shopping for tiles and supplies to fix my bathroom after some plumbers left a disaster. A wonderful employee helped me to find what I needed--something I never could have done on my own. This employee went above and beyond, for sure. Thanks so much
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Recommended
Jul 12, 2022
Great service
On a recent visit to Home Depot to research storm doors, the store associate in that department was incredibly knowledgeable and helpful.
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Recommended
Jul 11, 2022
Great customer service
This location has everything you're looking for and many more. Plus their customer service is amazing!!!
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Recommended
Jun 11, 2022
Don’t copy keys here! They won’t work
Elderly man copying keys couldn’t see well.
Used wrong base key to make copy
Which of course didn’t work.