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Filter Reviews By:Rating, Profile, Gender, Age (547)
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Showing 1-30 of 547 reviews
Apr 23, 2024
Great employees
Today I was helped by a nice girl named Karlee at the register, she helped me get through my transaction quick and easy with a beautiful smile on her face the whole time. I will definitely be back in the future to see Karlee for any help I need.
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Recommended
Apr 21, 2024
3rd Party Return Verification Policy Treats Customers Like Criminals Because Of Someone Else's Actions
Your new Company Policy and 3rd Party Refund Verifications Policy is a chronic failure to the common returning Customers. It would be different if there were a threshold of a dollar amount to cross before this ignorant 3rd Party Verifications Denial Policy would take place. As it stands now, the 3rd Party Return Verification Policy treats all (lost) non-receipt Customers like they are criminals based on other individuals' fraudulent actions especially if paid for in cash when purchased. This was a $7 toilet connector that your inventory, as well as your (own) transaction records, could be inaccurate. There was another large Retailer (HQ Hardware) about 20+ years ago that decided to start treating its' own Customers with absolute disregard with policies like this 3rd Party Return Verification Policy, and then in the short term of years; began their (own) slow crawl to bankruptcy because they forgot about the thousands and thousands of dollars that the returning Customers had already spent with them, and made it too difficult to do business with them. Sad way of doing business.
by
Apr 14, 2024
Outstanding customer service all the time
Our most recent trip was for 56 deck boards and Keith in the lumber department was outstanding! Pleasant and friendly and whistling the entire time he was helping us even out in the hot sun!
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Recommended
Mar 29, 2024
Great service
Thankful for all the helpful employees.
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Mar 21, 2024
Just a day of errands
When I went in for a few items (furnace filters, water filters, & air cleaning filter). After associate direction, super simple and all associates along the way greeted and ask if I needed help. SUPER SUPER store. Love going to Home Depot
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Recommended
Mar 10, 2024
knowledge
Very rude and unprofessional employee!
by
Mar 8, 2024
Wonderful very helpful employees!
I went to the Pell City Home Depot a few days ago for something's I've been needing for my house. I didn't know what exactly to get for several projects and the employees went above and beyond to help me get it done! Thank you so very much! ,:)
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Recommended
Feb 26, 2024
Great Employees
Berlexis at the Pro desk was extremely helpful in getting me signed up for a Pro Card and getting building materials shipped to my worksite.
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Recommended
Feb 25, 2024
Great place
One of my favorite places to go sometimes I just go to look around they always have good deals on items and the availability is always a plus never really have to wait on anything.
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Recommended
Feb 22, 2024
Willing associates
While shopping recently I was impressed that every associate I encountered greeted me and asked if I needed help finding products. They were sincere, courteous and friendly. When the combination drill/driver wasn't available, an associate provided a suitable substitute. Good job Home Depot.
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Recommended
Feb 22, 2024
Great store
The Pell City store has great people working there in my opinion.
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Recommended
Feb 20, 2024
We are excited about using our new refrigerator. Our salesperson, Sandy Kinzer, was so helpful!
We really like our refrigerator so far. It looks great and everything seems to work like it should
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Recommended
Jan 29, 2024
Pell City Home Depot
quality products, variety of products, conveniently located, good prices, helpful staff
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Recommended
Jan 26, 2024
Exceptional service
The employee went out of her way to set up my military ID discount. Thank you so much.
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Recommended
Dec 29, 2023
Great service
I walked in and was greeted immediately. Sandy Kinzer was AMAZING. She really helped me find what I needed . We need more people like her around. I love the Pell City Home Depot!!!
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Recommended
Dec 26, 2023
Friendly staff, very knowledgeable, and seemed to enjoy helping me!
Needed help repairing a soffit job I'd never done before and made a list from a YouTube video on how to do it and what I'd need and an employee walked me through the entire store and helped me get everything I need to complete the job next week! Was honestly blown away that he was willing to spend that much time helping me because I think he was a manager or something ( he was sitting behind a desk) and the guy who was most knowledgeable with what I needed help with has just left so he assisted me throughout the entire process and would not accept the 20$ tip I tried to give him. Maybe Its against policy but I don't know...? Anyways it's people like him, and also the other staff members at this location are why I keep coming back. Keep up the great work and you guys have a knack for hiring good employees obviously. Very impressed. 😊
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Recommended
Dec 10, 2023
Great trip
Mel and Karlee made quite a pair to make my day!!! GREAT JOB
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Recommended
Nov 12, 2023
Great Store
I enjoy going to this store because it is always well organized and all the associates are always willing to help you find what your looking for or share what they know about the product we are about to purchase.
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Recommended
Oct 29, 2023
Great location
This location is convenient and easy
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Recommended
Oct 16, 2023
Paint Dept.
A big shout-out to Joey and Richard in the Paint Dept. They were so helpful and asked about our project. It was a pleasant experience.
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Recommended
Oct 16, 2023
Great attitudes throughout store
We regard these guys as an integral part of our team. They have our orders ready when they say they will. Great at loading. They are helpful with our choice of materials and products. These folks are much more knowledgeable that most stores. I think it is because there workers do a lot of volunteer work (Habitat, and work on veterans homes).
by
Sep 29, 2023
Flowers are beautiful now for fall.
My pansies are delightful little flowers I bought from the Pell City store.
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Recommended
Sep 14, 2023
Good selection
Looking at flooring for our bedroom and there was a big selection!
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Recommended
Sep 12, 2023
VERY HELPFUL EMPLOYEES
I had a specialty order and Trey in plumbing along with Maggie in customer service went above and beyond to meet my needs.
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Recommended
Aug 17, 2023
….
This is by far one of the worst Home Depot stores I have been in as far as customer service! You can never get any help you have to wait sometimes 20 minutes to get someone on the aisle. You’ve got employees standing around talking and not even acknowledging customers.
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Aug 14, 2023
Helpful
I would like to thank Darrell for being at the saw & cutting my wood.
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Recommended
Jul 16, 2023
Great customer service
Thank you to Jen, Felicia & Charles for all of your help.
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Jul 11, 2023
Great store
I can keep this short and sweet. Great friendly workers. Just bought a washer from Tonya sweet lady. Everyone there in Home Depot seems to be nice
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Recommended
Jun 16, 2023
Excellent customer aervice
Linda was so helpful and kind! Could not ask for a better experience.
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Recommended
Jun 16, 2023
Great employees at the Pell City Home Depot.
I highly recommend shopping at the Home Depot in Pell City, AL. While others were working on the deck today I had to run back to Home Depot to get more items for the deck. The employees were the most helpful employees I’ve come across in a long time. I needed items at both ends of the store and someone helped me find everything I needed. And they did it with a smile!