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Showing 1-30 of 536 reviews
Nov 28, 2020
Everyone is very knowledgeable about products and quick to help you locate your item. Also very h...
Everyone is very knowledgeable about products and quick to help you locate your item. Also very helpful in finding at another location if not in stock here.
by
Verified Purchase
Recommended
Nov 21, 2020
At the current height of the pandemic (late Nov), while going in for necessary items and hoping t...
At the current height of the pandemic (late Nov), while going in for necessary items and hoping to avoid as much contact as possible with others, an air conditioning salesperson has their booth partly blocking the interior entrance door and is getting in front of customers blocking them and aggressively trying to sell them services. When I non-verbally declined to purchase an AC or AC services by shaking my head, the sales person reacted negatively and told me, "you don't have to be so negative." Extremely bad judgment on Home Depot leadership to aggressively sell in the entrance like this.
by
Verified Purchase
Nov 10, 2020
shop at the pflugerville store today and took over 15 minutes to check out only had one item the ...
shop at the pflugerville store today and took over 15 minutes to check out only had one item the two guys in front of me only had two items they had already been waiting awhile the only store employee availiable was busy trying to finish checking out a guy that had probably close to 25 items way to long to check out
by
Verified Purchase
Oct 19, 2020
Employees all grouped together talking to each other and not hleping people Especially on the ha...
Employees all grouped together talking to each other and not hleping people Especially on the hardware department employee was pushing around basket but not really doing anything and talking to another employee
by
Verified Purchase
Oct 19, 2020
i had good experience during my visit at the store
i had good experience during my visit at the store
by
Verified Purchase
Recommended
Sep 12, 2020
I was in looking at refrigerators for well over 5 mins. 2 employees stood at the register and cha...
I was in looking at refrigerators for well over 5 mins. 2 employees stood at the register and chatted. They even looked directly at me, but never asked if I needed help. I left without buying one. Then when I went to checkout with the bulbs, the line was long because no one was there to direct people to empty cash registers.
by
Verified Purchase
Sep 8, 2020
Generally friendly staff at this store, I am able to get help most of the time. My worst experien...
Generally friendly staff at this store, I am able to get help most of the time. My worst experience here was finding some associates who knew nothing at all about lawn mowers, could not answer any of my questions, pretty much deserted me and I wound up at a different location where I got help and confidence buying. For lawn mowers probably go to Arbor Walk.
by
Verified Purchase
Recommended
Aug 30, 2020
Helpful, knowledgable and friendly employees.
Helpful, knowledgable and friendly employees.
by
Verified Purchase
Recommended
Aug 14, 2020
2 thumbs up, great associates that are knowledgeable professionals!
2 thumbs up, great associates that are knowledgeable professionals!
by
Verified Purchase
Recommended
Aug 3, 2020
I bought some shelves and was happy until I needed help carrying out of the store. 2 associates s...
I bought some shelves and was happy until I needed help carrying out of the store. 2 associates said they called for help that never came. I got tired of waiting and literally used a cart and dragged the shelves out as I was struggling an employee tried to help but was far too weak to be helpful other employees saw this and didn't offer to help, they must have been too busy ignoring me to help.
by
Verified Purchase
1 found this review helpful
Jul 13, 2020
Please water plants before we come in to store NOT when we are in the store we like to Buy plant...
Please water plants before we come in to store NOT when we are in the store we like to Buy plants but couldn't Because you were spraying with water all the plants
by
Verified Purchase
Recommended
Jul 6, 2020
Great associates and team members! Super friendly, helpful, and knowledgeable!!
Great associates and team members! Super friendly, helpful, and knowledgeable!!
by
Verified Purchase
Recommended
Jul 5, 2020
Left one HomeDepot (Hutto) to go to this one. Looking for help on a product with a life time war...
Left one HomeDepot (Hutto) to go to this one. Looking for help on a product with a life time warranty. I met the most amazing two employees. In 65 years I dont think I have been treated any better in any store ever. Brandy, I met in the power tool isle. This wonderful, witty and charming Lady stayed with me and walked me through the process. The item no longer offered, became an issue. She just smiled and did research for me. She never sent me to some one else but stayed with me. She introduced me to Sally at the customer help desk. Sally was delightful. Charming, funny and went out of her way to solve this problem.. These two Ladies made the time there very pleasant. This is my new store, and these two ladies my new best friends.
by
Verified Purchase
Recommended
Jul 3, 2020
They have more products in stock than some of the other stores!
They have more products in stock than some of the other stores!
by
Verified Purchase
Recommended
Jun 28, 2020
Great location very clean and safe
Great location very clean and safe
by
Verified Purchase
Recommended
Jun 28, 2020
Thank you Mike for helping me find my first purchase of my first drill! He went out of his way to...
Thank you Mike for helping me find my first purchase of my first drill! He went out of his way to help me find a great price on a Milwaukee still! As I was walking out I saw him displaying that same kindness to other customers. Terrific team!
by
Verified Purchase
Recommended
Jun 16, 2020
Covid 19 is spreading in Travis county faster now than it was before the country was shut down. M...
Covid 19 is spreading in Travis county faster now than it was before the country was shut down. Masks help protect people who spend time near the wearer by limiting the amount of virus that is shed by potentially symptomless carriers. As such, masks should be thought of as social protective devices, that is they protect the people around the wearer more that the wearer themselves. It's disappointing and aggravating that I saw somewhere between 10% and 25% of employees working without facial coverings, which included stocking and assisting customers.
Employees may not be concerned about catching Covid19 but management should be concerned about employees passing the disease on to customers and other employees. Management needs to require the use of masks by all employees who come into contact with customers to help protect customers from contracting the disease while shopping at this store.
by
Verified Purchase
Jun 7, 2020
This store ignores their customers and when they finally help you out after chasing them down, th...
This store ignores their customers and when they finally help you out after chasing them down, they give you bad information or outright lie to get rid of you. Their Customer Service returns department also ignores you and is highly transactional with their customers.
They are still better than attempting to shop online. My online order was way off and I was told to go see a store to figure it out when I called in for support.
by
Verified Purchase
1 found this review helpful
Apr 30, 2020
Sally at the customer service counter went out of her way to ensure I was able to purchase the ne...
Sally at the customer service counter went out of her way to ensure I was able to purchase the new flooring that I wanted. Even though this store did not have the quantity I needed I was able to make my purchase at this location and set up my pick up from another location
by
Verified Purchase
Recommended
Apr 10, 2020
During the local Coronavirus quarantine orders, I had to go to this Home Depot to purchase a tube...
During the local Coronavirus quarantine orders, I had to go to this Home Depot to purchase a tube of silicone caulk to repair a shower that was leaking and damaging the drywall. I purchased a tube, used the self checkout, and went home. When I opened the tube, I found that it had been previously cut open, used, and returned and was dried up and unusable. Since returning to the store twice in one day during a pandemic event didn't seem like a smart thing to do, I called the store and asked them to assist me over the phone. No flexibility wahtsoever. They blatantly refused, citing that their return policy requires the customer to appear in person. It was bad enough that I had to go into a public store to begin with during this, but to demand that a customer risk their health and safety to rectify a problem with a $5 purchase is ludicrous. Apparently my future patronage at THD isn't worth $5 of goodwill during an unprecedented disease emergency.
by
Verified Purchase
Mar 24, 2020
I had a bad experience at another Home Depot, and refused to patronize any Home Depot store for a...
I had a bad experience at another Home Depot, and refused to patronize any Home Depot store for a period of nearly five years. The Pflugerville store was built less than a couple of miles from my house, so I gave them a try when I needed some supplies in a hurry. This has been MY STORE since. Lots of courteous, helpful, intelligent staff; clean store; well stocked for my needs.
by
Verified Purchase
Recommended
Mar 13, 2020
My family and I enjoy coming to this store location. The staff is very kind and always ready to a...
My family and I enjoy coming to this store location. The staff is very kind and always ready to assist. As often as we are there, they even know us by name! I am thankful to have the location and staff in our community as they make shopping there a breeze.
by
Verified Purchase
Recommended
Feb 19, 2020
One day they were short on staff.over all the help from the staff that were able to help me fined...
One day they were short on staff.over all the help from the staff that were able to help me fined the right tools were grate! I was able to get what I was looking for with help easily.
Men's Restroom was clean as well as the store.at checkout I was treated with a smile and she asked "did you fined everything alright?"
by
Verified Purchase
Recommended
Feb 19, 2020
Quit relocating products for no discernible reasons, especially when there is no one around to he...
Quit relocating products for no discernible reasons, especially when there is no one around to help you find it. Police your shelf price stickers to insure that they are accurate. I was in the store one month ago and pointed out an incorrect price on a product and it still has not been changed. Nail shoplifters to the wall....the sign in your bathroom about prosecuting shoplifters is a joke. I am tired of continually increasing prices to pay for Home Depot's failure aggressively to interdict thieves. On the whole your associates do a good job, but they are stretched too thin most of the time. I pity the electrical department workers who must cover 6 aisles that are clustered in 2 widely separated parts of the store.
by
Verified Purchase
Recommended
Feb 17, 2020
No one asked if I needed help in finding specific products in garden or lighting.
No one asked if I needed help in finding specific products in garden or lighting.
by
Verified Purchase
Recommended
Jan 24, 2020
WENT TO GET ESTIMATE FOR REPLACEMENT OF PATIO DOORS AND FRONT DOOR MET WITH KNOWLEDGABLE PEOPLE T...
WENT TO GET ESTIMATE FOR REPLACEMENT OF PATIO DOORS AND FRONT DOOR
MET WITH KNOWLEDGABLE PEOPLE THAT ASSISTED ME AND PROVIDED ME WITH OPTIONS;
THE RESEARCH OPTIONS AVAILABLE THAT MADE MY DECISION EASIER; I HAD GONE TO OTHER
STORES BUT THERE NO COMPARISON WITH THE ASSSIATANCE PROVIDED BY THEIR EMPLOYEESI
I DECIDED TO PURCHASE BOTH DOORS AND A GREAT PRICE AND SAVINGS;
by
Verified Purchase
Recommended
1 found this review helpful
Jan 6, 2020
Normally the story is pretty good last couple times I've went it's been real poor service and no ...
Normally the story is pretty good last couple times I've went it's been real poor service and no checkouts are open they use self-checkout that's a disgrace this loss of employees jobs not to mention you don't have a employee telling the customer thank you and come back for your business.
by
Verified Purchase
Recommended
Dec 4, 2019
The employees at this Home Depot location went over and above to be friendly and helpful to me on...
The employees at this Home Depot location went over and above to be friendly and helpful to me on "Black Friday".
by
Verified Purchase
Recommended
Dec 4, 2019
store up and good items found..
store up and good items found..
by
Verified Purchase
Recommended
Nov 7, 2019
Returns cashier on Nov 7th mid shift (3pm) was rude and condescending while I was trying to retur...
Returns cashier on Nov 7th mid shift (3pm) was rude and condescending while I was trying to return a unused construction helmet. I was told that I entered the exit and next time I would have to enter elsewhere. Why? That Thursday the weather was cold, wet, and windy so I was just trying to get out of the elementals and was spoken to as if I’m a common thief. Company that employees me spends a lot of money at your Home Depot and from now on I will take my our business to Round Rock or Howard Lane. No excuse for this behavior.