Reviews for Rockwall #531

What has happened to Home Depot Personnel is very lazy spend more time talking to each other than helping customers things are out of stock and we don’t get no help to find them all they say whatever is out there that’s all we have when I know they always have more somewhere

Although the store was very busy they were still fast and friendly.

Ben & Yvonne did an outstanding job helping us.

Thank you Briana and Erica for consistently delivering exceptional customer service!

It’s truly the employees that differentiate one store from another, and the Home Depot in Rockwall Texas is the place to go for the best experience.

Great experience all the way around. I’m a crafter and kind of a pain. I need a lot of specific cuts on lumber, special paints mixed, special tools. All of which was met with eagerness to help and kind words. The cashier, Sofia, topped it off by being super friendly and sweet at check out. This Home Depot is what a Home Depot should be!!!

I needed two different sizes of air filters, while standing there the department manager appeared and highlighted the ones an sale and assisted with sizes I needed.

Thank you Tony and Logan for your personal attention to my needs.

Always available item as needed

Very good customer service experience

Homedepo Rockwall always my first choice. The store employees are friendly and knowledgeable. Thanks

Went to find paint for a project I'm doing for Christmas. Erin in the paint department was extremely helpful with ideas I had not thought of. And the paint colors came out beautifully.

Absolutely the worst Home Depot I have ever been to.

On-phone customer service is awful. I tried to resolve an issue by phone and was put on hold, transferred, hung up on, put on hold again for 1/2 hour.

The friendliest people in town.

Twana again is the reason I continue to go back to Home Depot Rockwall... she assisted me back in November for a Christmas Tree... and today on some Hess Evap Cooler Fans! She is prompt... courteous and relentless in making sure the customer is taken care of! Thank you Twana for being you each day and representing Home Depot in a manner that is awesome! Bonus today... ended up buying a Traeger Grill!

Friendly people!! Great customer service!! Great job!!

Excellent customer service

In the pressure to find space for newly arrived merchandise, get ready for cluttered isles and difficulty shopping for items on display both indoors and outdoors. Springtime merchandise has pushed boxes and boxes of merchandise into the aisles because there is no more room on the shelves. Weekend crowds have emptied some of the shelves and restocking is lacking in several departments. You can even find damaged or broken equipment for sale at the same price as undamaged equipment. The resulting effect diminishes Home Depot's usual efforts for the DIY customer.

I wanna give a special thanks to a cashier that was working May 12 at 5:34 PM, I don't know her name but that's when she was working, I left my wallet at the register and did not realize till long after I left, she held onto it and knew exactly who was when I walked in, please give her a gift card or something, I was in a panic on my dads birthday and anyone could have stolen it, so please tell her thank you

You need more qualified help. Your staff need better pay.

I love this store. There is always somebody that you can go to for help. The staff is very nice and helpful.

Great store! Always clean and organized. The garden center is the best!!

the employees are very friendly and truly take an interest in your projects.

Great store and great customer service !!

Easy to find items with quick in and out, Sales staff always there to help and friendly.

I headed to the appliance department to buy a new dishwasher for a rental property. There was a service lady right there, she knew her product very well, but most importantly for me, she was very efficient with my time and got me in and out very fast. She knew exactly what she was doing.

I enjoy shopping at this location. I do at times find it frustrating when I have to search for help of store staff do not acknowledge you as they walk by, but to me that is minor. Because when I need help the individual is knowledgeable and takes me to what I need. Also, there return policy is outstanding. I was returning a small light bulb and while walking into the store it fell out of the package and broke. They still accepted the return. If I could rate it 4.5 stars I would, but it has yet to reach the 5 star status for me.

The store was clean and all items I needed were in stock.

THIS IS MY FAVORITE STORE THEY ALWAYS SEEM TO HAVE A GOOD INVENTORY