#1 Home Improvement Retailer

Store Details

Contact Us
Pro Service Desk(281)586-2402
Tool & Truck Rental(281)586-2408
Store Hours
Mon-Sat: 6:00am - 10:00pm
Sun: 8:00am - 8:00pm
Curbside: 09:00am - 6:00pm
Location
4159 Fm 1960 West
Houston, TX 77068
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Customer Store Reviews

  • 4.6 out of 530 reviews
91%Of Customers
Recommend This Store
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Filter Reviews By:Rating, Profile, Gender, Age (530)
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Showing 1-30 of 530 reviews
Samsung Refrigerator Family Hub
Just purchased a new Samsung refrigerator. Whow!!! Can hardly wait to have it delivered. Sylvia was the sale's person who helped us. She was knowledgeable and professional. I will definitely use this Home Depot when I decide to purchase the rest of my appliances in the next couple of weeks. Thank you
by
    A Very professional staff. Had the pleasure of dealing with the manager (Waldo) and I am very sat...
    A Very professional staff. Had the pleasure of dealing with the manager (Waldo) and I am very satisfied with the product and the treatment I received. Very professional man with sincere values!
    by
    • Verified Purchase
    • Recommended
    Yoli was a huge help with our purchase and went out of her way to make our experince wonderful!
    Yoli was a huge help with our purchase and went out of her way to make our experince wonderful!
    by
    • Verified Purchase
    • Recommended
    I loved the customer service
    I loved the customer service
    by
    • Verified Purchase
    • Recommended
    the store is almost always clean there are a few employees who genuinely care to help the custome...
    the store is almost always clean there are a few employees who genuinely care to help the customer more than usual the only thing I can say negative is that when you happen to find an upper management person they point instead of showing the way
    by
    • Verified Purchase
    • Recommended
    This store offers anything and everything you need to spruce up your home or to maintain your hom...
    This store offers anything and everything you need to spruce up your home or to maintain your home. The employees here is very helpful. I will continue to visit here.
    by
    • Verified Purchase
    • Recommended
    Great customer service. Ask for Lester, he is a great guy.
    Great customer service. Ask for Lester, he is a great guy.
    by
    • Verified Purchase
    • Recommended
    I was in the store browsing for prices on Windows...Everyone was so friendly The associates was ...
    I was in the store browsing for prices on Windows...Everyone was so friendly The associates was so helpful that I bought windows for my entire home... This store has the best crew Thank you Home Depot....
    by
    • Verified Purchase
    • Recommended
    This store always seems to be out of stock on the item I am looking for Sometimes I wish there wa...
    This store always seems to be out of stock on the item I am looking for Sometimes I wish there was a Lowes closer
    by
    • Verified Purchase
    1 found this review helpful
    happy customer
    Employees are very helpful and friendly. I will shop at this location again.
    by
      • Recommended
      good location but terrible customer services at the floor , need to be better .
      good location but terrible customer services at the floor , need to be better .
      by
      • Verified Purchase
      • Recommended
      1 found this review helpful
      The employees are always professional. The customer service is great. Employees are knowledgeable...
      The employees are always professional. The customer service is great. Employees are knowledgeable about products and/or resourceful.
      by
      • Verified Purchase
      • Recommended
      GREAT STORE
      Store was near & clean and the staff is very friendly and eager to assist you.
      by
        • Recommended
        great place o shop.if you caunt find what you want,just ask,fast check out
        great place o shop.if you caunt find what you want,just ask,fast check out
        by
        • Verified Purchase
        • Recommended
        Awful service
        This store is 5 minutes from my home.. But will have to change.hire people in garden dept who know something about plants.
        by
          Checkout was smooth and quick and she called garden people to help with loading my 16 bags of mul...
          Checkout was smooth and quick and she called garden people to help with loading my 16 bags of mulch. Gardening area guys were fantastic. Quickly spreading my tarp and loading the bags efficiently where I could unload at home. Checkout person came down to garden area to ensure smooth operation since the garden area was technically closed.
          by
          • Verified Purchase
          • Recommended
          This store is a lot better than the one by North Freeway, I would come to this one more because t...
          This store is a lot better than the one by North Freeway, I would come to this one more because they are a lot more helpful to the customers
          by
          • Verified Purchase
          • Recommended
          1 found this review helpful
          I always find what I need at this store. No need to run to other stores (e.g., Lowe's) or other ...
          I always find what I need at this store. No need to run to other stores (e.g., Lowe's) or other Home Depot locations. I shop at this store very often.
          by
          • Verified Purchase
          • Recommended
          Just started again using the Torrey Chase store for all of my household needs. After being very f...
          Just started again using the Torrey Chase store for all of my household needs. After being very frustrated with the lack of knowledgeable staff in many departments, there has been a resurgence of willingness to "put the customer first". The hiring more qualified personnel and having e instilled in them the need to ensure all potential buyer are satisfied with their shopping experiences, Home Depot has taken the steps to once again be my store of choice
          by
          • Verified Purchase
          • Recommended
          1 found this review helpful
          its cool if you know what you want and know where it is, other then that...you have to look for a...
          its cool if you know what you want and know where it is, other then that...you have to look for an associate to help you. kind of like wal-mart.
          by
          • Verified Purchase
          • Recommended
          YOLI AND JOHN M. IN MILLWORK WERE A TREMENDOUS HELP IN ENSURING I HAD THE RIGHT TYPE OF DOOR FOR ...
          YOLI AND JOHN M. IN MILLWORK WERE A TREMENDOUS HELP IN ENSURING I HAD THE RIGHT TYPE OF DOOR FOR MY PROJECT. BOTH WERE VERY DETAIL ORIENTED AND PROVIDED EXCELLENT CUSTOMER SERVICE. SYLVIA IN APPLIANCES TOOK HER TIME AND HELPED ME CHOOSE THE RIGHT APPLIANCES FOR MY NEW HOME AND WAS SO PLEASANT AND GENUINELY CARED ABOUT MY EXPERIENCE. THIS IS MY FIRST TIME BEING IN THIS STORE AND JUST RECENTLY MOVED FROM MIAMI TO HOUSTON. THESE 3 EMPLOYEES EARNED MY LOYALTY TO HOME DEPOT. THANK YOU ALL!
          by
          • Verified Purchase
          • Recommended
          1 found this review helpful
          Store and staff both get an A+ rating. managers and employees always helpful. products for me ar...
          Store and staff both get an A+ rating. managers and employees always helpful. products for me are easy to find and the store is always clean. when you shop at this store theres always a home depot employee asking if they can help. friendly staff from managers on down. The manager and employees should be recognized for a job well done.
          by
          • Verified Purchase
          • Recommended
          1 found this review helpful
          Kiana in the Garden Shop was very courteous with a smile as big as Texas!=A+ She rang up my 3 ba...
          Kiana in the Garden Shop was very courteous with a smile as big as Texas!=A+ She rang up my 3 bags of topsoil very efficiently.
          by
          • Verified Purchase
          • Recommended
          The store has a great crew inside. Always helpful and there when you need them. I did not feel ...
          The store has a great crew inside. Always helpful and there when you need them. I did not feel like another face in the crowd. They made me feel important, the store was clean, and checking out was fast and easy.
          by
          • Verified Purchase
          • Recommended
          home Depot has just about everything you could possibly want, friendly employees and the store is...
          home Depot has just about everything you could possibly want, friendly employees and the store is clean. although I never WON NOTHING!,no sweepstakes, gift cards Nothing. home depot is still a good store. I appreciate you guys being in the neighborhood. by the way, the date expired on the receipt on the 29th and today is the 30th.
          by
          • Verified Purchase
          Its much better that other use to visiting
          Its much better that other use to visiting
          by
          • Verified Purchase
          • Recommended
          Mr. RON.... was the reason this became THE BEST shopping experience I've ever has at Home Deport....
          Mr. RON.... was the reason this became THE BEST shopping experience I've ever has at Home Deport. From the time we came in, to the moment we left. Mr.Ron was right there to provide excellent service and make us feel welcomed. He is the epitome of a gentlemen that cares about his job and does to the best of his ability. He is an absolute asset to the Home Depot team. He is the reason I will make this store my go to HOME DEPOT for as long as I live in the Houston Area. I felt taken care of and at home!
          by
          • Verified Purchase
          • Recommended
          Had excellent customer service while purchasing several big ticket items. No pressure sales! Reps...
          Had excellent customer service while purchasing several big ticket items. No pressure sales! Reps took their time to answer questions.
          by
          • Verified Purchase
          • Recommended
          Excellent store
          I've been to many home improvement stores, and most are understaffed. This location is neat and staffed with competent employees.
          by
            • Recommended
            I grew up in this area from 1979+. Since I moved to Dallas in 1993, I ALWAYS look forward to ret...
            I grew up in this area from 1979+. Since I moved to Dallas in 1993, I ALWAYS look forward to returning back home for the Holidays. LaShanda, Barbara, Zeke/Zach, & Maria made my Christmas Eve visit to the store MOST Friendly & PHENOMENAL!!! Outstanding Customer Service rendered all the way around!!!!!!
            by
            • Verified Purchase
            • Recommended
            Showing 1-30 of 530 reviews

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