#1 Home Improvement Retailer

Store Details

Contact Us
Pro Service Desk(248)816-7174
Tool & Truck Rental(248)816-7180
Store Hours
Mon-Sat: 6:00am - 10:00pm
Sun: 8:00am - 8:00pm
Curbside: 09:00am - 6:00pm
Location
1177 Coolidge Hwy
Troy, MI 48084
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Customer Store Reviews

  • 4.7 out of 486 reviews
92%Of Customers
Recommend This Store
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Filter Reviews By:Rating, Profile, Gender, Age (486)
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Showing 1-30 of 486 reviews
applianc purchase
the employee that sold us the gas dryer,was courteous, and very knowledgeable about the product, and it was priced just right just right for us'.
by
    • Recommended
    MACKENZIE IS A ROCKSTAR
    Only person out of 5 Home Depot’s who could figure out how to help me do some returns without a receipt. Mackenzie saw how much stuff I had and felt my pain trying to navigate a seemingly finicky returns system, and went out of her way to help me out. Super awesome customer service from an equally awesome human. Thanks so much!
    by
      • Recommended
      Things are looking up!
      This specific store is fantastic. seems to have more in stock, better options, more variety... and I feel like I have been in 10 different stores over the last two months
      by
        • Recommended
        Bought a standalone oven
        The customer service was superior. Shaun was very knowledgeable
        by
          • Recommended
          Excellent store
          We go out of our way to shop at this Home Depot as it is the best in the area.
          by
            • Recommended
            Good service, knowledgeable staff, Much variety and ample quantity
            They stand behind what they sell
            by
              • Recommended
              Amazing Customer Experience
              My husband and I went to the Troy location to see about purchasing new appliances, and our appliance specialist, Shaun Halliburton, was nothing short of incredible. He knew every aspect of each appliance were there to buy, and explained details about the extended warranty I wasn't even aware of. In addition, he has a very welcoming personality and never makes you feel you've asked a dumb question.
              by
                • Recommended
                Leaf blower dusting during business hours
                Two employees were using a leaf blower to dust at 11:45am on a Saturday. The whole area was a giant dust cloud. Not the experience customers are looking for guys.
                by
                  Wonderful salesperson
                  Shaun Halliburton, Appliance Specialist, helped me choose a microwave that fit all my needs. He was knowledgeable, professional and very kind and friendly. Shaun made an experience I was dreading very positive.
                  by
                    • Recommended
                    No THANK YOU at all for spending money during historic inflation!
                    SHAME on Home Depot Troy, MI for allowing cashiers to fail to thank customers. This is fundamental!
                    by
                      1 found this review helpful
                      Nice having a person to discuss features on a washer.
                      Brian Halliburton at the Troy Home Depot was the epitome of a 5 star salesperson. Clear and simple explaining new products. Deserves to be recognized!
                      by
                        • Recommended
                        Horrible customer experience
                        The lady at checkout never said thank you after the transaction completed. How can something so fundamental to the customer experience be overlooked? Three customers in front of me didn't get a "thank you," from her either? All this in a time of record inflation? She is the face of Home Depot...and an ugly face it is. Shame on you!
                        by
                          Customer Service
                          I was very happy with my overall experience at the Troy location. Always well stocked with friendly associates to help with questions.
                          by
                            • Recommended
                            Great workers like Theres
                            by
                              • Recommended
                              Customer assistance
                              I could not get a Military discount today due to an over zealous unknowable store clerk. It's a shame!
                              by
                                Awful Experience
                                Make sure you pay close attention when they ring you up, was double charged for buying 1 3/4" x 2' copper pipe and their customer service had absolutely no care in the world. Same with the online customer support I spoke with as well. Just be smart shoppers, they absolutely don't care about you
                                by
                                  Good store
                                  We almost exclusively shop at Home Depot for our home improvement projects, but lately we have been very irritated with the latest soliciting tactics of people dressed in HD attire approaching you that don’t even work for HD asking about my furnace or roof or whatever and not being able to offer any assistance for for what I’m actually there for, I come to HD for specific things and if I need or want anything else or information about anything else I will ask, and also how many Home Depot credit cards does someone need? Please stop asking me if I want to open a new credit card account and just give me the $50 for being a loyal customer for so many years, what a concept!
                                  by
                                    Excellent customer service and product availabiltiy.
                                    Everyone we encountered was polite, helpful and made our shopping trip a lot easier!
                                    by
                                      • Recommended
                                      A widows Despair
                                      I was really great full , that the man in appliances , took so much time helping me on 2-18-2022 finding the right size cabinet , I cry a lot, but he was kind , that is Priceless
                                      by
                                        • Recommended
                                        Friendly and knowledgeable
                                        I bought some lead string lights that didn't work and I forgot my receipt. That was no problem I just handed the cashier my ID and was even rewarded a gift card. I love that the floor people knows exactly what I'll to send you to so you don't just be roaming around the store. Thank you
                                        by
                                          • Recommended
                                          Excellent Customer Service
                                          This location is always consistent with providing excellent customer service.
                                          by
                                            • Recommended
                                            Shaun
                                            Shaun was great with us on help us with our purchase thank you so much from me and my family with your kind heart and help us God bless you and your family
                                            by
                                              • Recommended
                                              draft
                                              just what i needed to stop cold air under my door
                                              by
                                                • Recommended
                                                Shaun in the appliances was super
                                                When going to the Troy Home Depot ask for Shaun
                                                by
                                                  • Recommended
                                                  great employees
                                                  The store employee named Liz was very helpful in loading the purchased item into our car. She helped to do some disassembly so the gas grille would fit inside the car. Liz was very professional, courteous and helpful. Also she was very passionate about Home Depot and very knowledgeable about the product. Liz really was the face of this store.
                                                  by
                                                    • Recommended
                                                    Outstanding service!!
                                                    Best store in Michigan. Not once I had a employee just point the way I needed to go. They will always take me there personally and assist me till I get all my questions answered.
                                                    by
                                                      • Recommended
                                                      Excellent Customer Service
                                                      I had to buy a refrigerator unexpectedly and was confident with my purchase and the customer service I received was excellent.
                                                      by
                                                        • Recommended
                                                        though not in stock did a great effort trying to find my product
                                                        though not in stock did a great effort trying to find my product
                                                        by
                                                        • Verified Purchase
                                                        • Recommended
                                                        Store is always neat and clean and easy to find what you looking for. Prices are the best around...
                                                        Store is always neat and clean and easy to find what you looking for. Prices are the best around and items are keep in stock.
                                                        by
                                                        • Verified Purchase
                                                        • Recommended
                                                        We had a very good experience with our recent purchase. GE Stove. Shaun was the associate who he...
                                                        We had a very good experience with our recent purchase. GE Stove. Shaun was the associate who helped us. He was very efficient knowledgeable and patient on a day when there was very little help available. We easily found what we were looking for at a fairly reasonable price since it was a very basic stove. The store was clean and people were friendly. It was a good experience as who really likes buying a new appliance! The delivery also went well and was extremely fast and efficient..
                                                        by
                                                        • Verified Purchase
                                                        • Recommended
                                                        1 found this review helpful
                                                        Showing 1-30 of 486 reviews

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