Reviews for White Rock #550

The employees were hostile, unfriendly, and ignorant of products. Inventory was low on several items and I had to go to another HD to finish shopping. It’s like they’re closing this location or something.

I’m so happy I stopped at store 0550 their customer service really goes above and beyond! They really put customers first at this store!

The mod a young man with a Japanese name Ikhatsu ? (I cannot remember the spelling or pronunciation, apologies), he was very professional, courteous, personable, good social and people skills. He took ownership and responsibility from A to Z to provide old-fashioned customer service like it used to be in the previous mid-20th century. Impressive ! I have worked 30 years in ugly corporate America, and this worker was amazing and more than deserves a raise and a promotion to keep him. Thank you.

The store had everything I needed and was neat and clean. Associates were very helpful.

Love coming to white rock homedepot!!! So many helpful associates like Chris from service desk, Jose from garden and Jose from hardware! This store is always busy but there’s always someone to help us out !

Nick in millwork will take great care of you and make sure your doors are perfect for your project. I had tons of questions and he patiently answered them all while teaching me everything I needed to know about doors! I am VERY impressed with the therma-tru doors he sold me. Reasonably priced and an outstanding product.

This has been my go-to store for at least 20 years. There have been a-couple of times when I went to another store first and they didn't have what I was looking for. I wound-up and this store anyway and they and had what I was looking for.

Associate on the phone at customer service desk was extremely helpful and patient

Lovely people work there, but they do not appear to have the time to deal with customer and merchandise. Big store, poor signage, junky. Rather not shop there,but there are not other options.

I love this store. I always get prompt assistance if needed and the staff is always friendly and ready to help if needed. Usually I can find anything I'm looking for within a matter of minutes.

Customer service is lacking at this store. I believe it is a lack of management. Cashiers are careless, rude and very unprofessional during work hours. They socialize and are in their phones too much when they’re long lines of customers waiting to be tended too, it takes more than one or two employees to do a one person job just to continue socializing. This isn’t what Home Depot should take pride in when it comes to customer service.

Friendly and good customer service. Store was clean.

The purchase of my new storm door was so easy and pleasant mainly due to the kind/wonderful assistance of Nick, Millwork Specialist. He's your guy if you need a new door. Thank you Home Depot for hiring quality people like Nick.

Good Customer Service by everyone

HD has more of what I am looking for.

I've always used this store, less than ten miles from home and have been impressed. Now I'm more impressed because of "Ike" Uzoukwu who I met on the phone from customer service. He volunteered to walk over and search for the availability of a lawnmower gas cap for my Toro lawnmower. He found the last one in stock and brought it to customer service, and I bought it from him with a credit card. He emailed me the receipt and asked for me to make sure that I received it. What service, and what a nice man!

This Home Depot location has very knowledgable staff and there is no shortage of employees around ready to help. Their product offerings are helpful and the tool/truck rental is easy and fast!

Gina in the garden section needs to seriously work on her customer service skills. She was rude and very disrespectful toward me. Roni or Veronica at customer service is an angel and she deserves a raise for her excellent customer service skills. If it were not for Roni or Veronica I probably would never go back to this store due to Gina's terrible customer service toward me! Someone please retrain Gina PLEASE!!!!!

Employees at this store provided excellent customer service for me. Most cooperative and concerned about resolving what I needed. Thank you.

This is my favorite home deport. I know many of the staff by name and they know me. Great store.

The women working in customer service refused to come help me with propane...arguing and audibly saying "I don't wanna help her...well I dont either..." and paging someone from garden, making me wait and feel embarrassed. Both were young...Im an older lady....

Sharon at CustomerService is completely rude and unprofessional

Overall the store is better than 2 years ago when i went in they are friendly just not everyone is helpful they only know where they work in area that's it

on may 5 Gabriel Tavares the district manager urges his team not to put themselves at risk of covid-19. implying the front line employees are expendable.

Convenient & clean, always find what I need. Helpful employees when I need someone.

EXCELLENT CUSTOMER SERVICE. FRIENDLY HELPFUL ASSOCIATES.

Thank you Mr Jay for excellent customer service

Great store, friendly employees, smaller store so limited selection in some areas. As a suggestion you could add a few paper towel holders in the kitchen or bathrooom section, This store only offered one type, and it was not what I needed. Stocking three to four designs would help and it would be easy to manage as to the inventory. Last suggestion is to add Veteran parking. I shop Lowes simply because of this, I have a great appreciation for businesses that recognize us with this simple acknowledgement, and there are a lot of veterans in the trade.

This is my "go to" location. The paint department has the best selection of color samples. If you need help in that department, ask for Rob. He's very helpful.

The lady Kimberly has poor customer service skills...