Curbside Pickup with The Home Depot AppOrder online, check in with the app, and we'll bring the items out to your vehicle.Learn More About Curbside Pickup
Filter Reviews By:Rating, Profile, Gender, Age (674)
Star Rating
Home Improvement Profile
Gender
Age Range
Showing 1-30 of 674 reviews
Feb 8, 2022
Greatpeople
Melissa from lumber was very helpful and the store looked great
by
Recommended
Jan 31, 2022
Melissa from lumber helped me out alot
Great experience at the store been coming to home Depot for years and lumber areabeen way approved by me it looks much better
by
Oct 31, 2021
Very bad experience
The stuff named Francis is very rude.
by
Oct 5, 2021
Terrible customer service
The cashier was EXTREMELY rude. Snatched the money out of my hand and tossed the change to me as contact would have been a death sentence. Very unprofessional
by
Sep 23, 2021
Great Store!
Associates very friendly and checkout is easy.
by
Recommended
Jul 25, 2021
The Home Depot in Wilkes-Barre, Pennsylvania is an excellent store. Easy to find products with lo...
The Home Depot in Wilkes-Barre, Pennsylvania is an excellent store. Easy to find products with lots of variety.
This store is organized and is perfectly stocked. The store is very clean. Jeff in lighting and Christy in house ware and repair were very knowledgable and friendly.
The employees are very helpful and they give you many ideas and instruction to help with your projects and repairs.
This store has really good products that are high quality.
by
Verified Purchase
Recommended
Jul 22, 2021
Overall the store is clean and staff is kind and friendly! On the other hand, I think it’s hard t...
Overall the store is clean and staff is kind and friendly! On the other hand, I think it’s hard to find gentleman and just kind people who actually care. If you work on customer service, you need to have some kind qualities.
I always am treated kindly, respectfully and asked if I need help finding anything when I am
Inside the store. As for needing help loading my vehicle or getting very large items to my
Vehicle, I’ve been overlooked each time! My
Young son who is 8years old is more of a man and A gentleman than any of the workers in that place!
I’m young, someone who doesn’t need as much help as others lifting heavy things, so I could only imagine how others feel!
by
Verified Purchase
Recommended
Jul 8, 2021
Parking lot is like a minefield, full of potholes and loaded with garbage all over the place. It ...
Parking lot is like a minefield, full of potholes and loaded with garbage all over the place. It feels like your in a SLUM. Didnt want to even drive on the lot.
by
Verified Purchase
Jul 8, 2021
I found a lot of discounts on things that I need it !
I found a lot of discounts on things that I need it !
by
Verified Purchase
Recommended
Jul 5, 2021
Never any carts and cashiers are ignorant
Never any carts and cashiers are ignorant
by
Verified Purchase
Jun 12, 2021
Always have a pleasant experience at W-B home depot, service desk crew are great!
Always have a pleasant experience at W-B home depot, service desk crew are great!
by
Verified Purchase
Recommended
Jun 10, 2021
Let me start by saying how wonderful the associates are at the Wilkes Barre store! They are some ...
Let me start by saying how wonderful the associates are at the Wilkes Barre store! They are some of the most caring, loyal and hard working people I have ever met. Now for the management team...the are some, let me rephrase that they ARE the WORST people I have ever had the unfortunate experience of dealing with. The are unreliable, have no clue how to manage a store and need further education and training. The phone rings for 2-5 minutes before someone picks up, the managers say they will return calls and never do and they treat their employees like garbage. Wake up Home Depot managers! you would have no customers if it wasn't for your excellent workers because you all suck!!!! Fire all the managers and let the associates manage themselves the store would be much better off. At least they know how to conduct themselves in front of customers.
by
May 30, 2021
3 stars because the store is nice and employees are helpful but your parking lot is an absolute d...
3 stars because the store is nice and employees are helpful but your parking lot is an absolute disgrace. Litter all over, potholes everywhere. Feels like a ghetto. Home depot should be ashamed of this for making billions of dollars and being to cheap to take care of the first thing you see when you pull in to the store
by
Verified Purchase
May 30, 2021
The store has gone downhill. As soon as you walk in the door it's like a free for all. I felt lik...
The store has gone downhill. As soon as you walk in the door it's like a free for all. I felt like I was in an inner city Home Depot in Philadelphia. It was a mess. The outside garden area was filled with pallets needing to be put away, but employees were listening to loud music and chatting with each other instead of working. Garbage and debris were all over the place and made it difficult to get around. The outside of the garden center was filthy with packing material, plastic, garbage, etc.
by
Verified Purchase
May 19, 2021
Cashiers are friendly. They need more employees to help customers. Plants are dying...no one is w...
Cashiers are friendly. They need more employees to help customers. Plants are dying...no one is watering them.
by
Verified Purchase
Recommended
May 15, 2021
Plan on waiting over 30 minutes for someone to assist you. Plan on employees who have no store lo...
Plan on waiting over 30 minutes for someone to assist you. Plan on employees who have no store loyalty and don't care about you as a customer.
by
Verified Purchase
May 14, 2021
Scott was very helpful! He was polite, answered my questions to the best of his ability and helpe...
Scott was very helpful! He was polite, answered my questions to the best of his ability and helped me get a lawnmower in my car. He seemed happy to help. Would go back solely for the customer service I received.
by
Verified Purchase
Recommended
May 4, 2021
My parents taught me that if I don't have anything good to say, then don't say anything.
My parents taught me that if I don't have anything good to say, then don't say anything.
by
Verified Purchase
1 found this review helpful
Apr 13, 2021
We were please to find the patio gazebo we were looking for on display at the store and received ...
We were please to find the patio gazebo we were looking for on display at the store and received excellent and professional service from a very courteous customer service rep name Adam. Thank you!
by
Verified Purchase
Recommended
Mar 24, 2021
My 6 year old son and I were there 3/23 for a gallon of paint. He insisted on helping me and carr...
My 6 year old son and I were there 3/23 for a gallon of paint. He insisted on helping me and carrying it to the register and to the car. One of the ladies said if it wasn’t hurting his hand he wasn’t carrying it right! He left smiling ear to ear!!!!! He even carried it to our back room when we got home. Thank you for making both of our days!
by
Verified Purchase
Recommended
Feb 12, 2021
The associates help me locate the items I needed. The sale cashier, Latisha, was helpful in my ch...
The associates help me locate the items I needed. The sale cashier, Latisha, was helpful in my checkout.
by
Verified Purchase
Recommended
Jan 30, 2021
I would only recommend this store because of the last 2 employees we saw there today. Michelle ou...
I would only recommend this store because of the last 2 employees we saw there today. Michelle our cashier very helpful and pleasant and sorry to the man who came to help lift the vanity in the truck. We did not catch your name but again Thank you.
by
Verified Purchase
Recommended
Jan 15, 2021
LATISHA at this Wilkes Barre store is amazing I really appreciate her she went above and beyond t...
LATISHA at this Wilkes Barre store is amazing I really appreciate her she went above and beyond to be sure my trip was an amazing one!!!!! Thank you!!!! Your an awesome employee!!!! All stores need more like you!!! Very pleased.
by
Verified Purchase
Recommended
Jan 12, 2021
The Associates are always friendly and helpful at this store. I feel they go out of their way to ...
The Associates are always friendly and helpful at this store. I feel they go out of their way to make my experience great! The prices are very good as well.
by
Verified Purchase
Recommended
Dec 24, 2020
Great product selection Everything needed for job in stock and available Social distancing not o...
Great product selection
Everything needed for job in stock and available
Social distancing not observed/enforced at checkout.
by
Verified Purchase
Recommended
Dec 11, 2020
I am giving them a 1 only because I can't give them a zero. I spent $1300 and have no dishwasher...
I am giving them a 1 only because I can't give them a zero. I spent $1300 and have no dishwasher to show for it. The delivery people are incompetent and lack empathy. I had to move things around my home to make room for them to install a dishwasher. I now have no working dishwasher and no room to put up my Christmas tree. I wish I had never walked in the store.
by
Verified Purchase
1 found this review helpful
Dec 7, 2020
Associates were very knowledgeable and helpful in my search for an item I could not find. They w...
Associates were very knowledgeable and helpful in my search for an item I could not find. They were also very friendly. Cashier was exceptionally friendly. Store was very neat and clean. Definitely will shop in this store again..
by
Verified Purchase
Recommended
Dec 2, 2020
Always a sales associate available.
Always a sales associate available.
by
Verified Purchase
Recommended
Nov 27, 2020
The Wilkes-Barre PA Home Depot is one of our favorite week-end shopping stops. We can always fin...
The Wilkes-Barre PA Home Depot is one of our favorite week-end shopping stops. We can always find what we need and when we need assistance we can always find a sales person on the floor to help. The store is always clean and organized. We love their garden center!
by
Verified Purchase
Recommended
Nov 26, 2020
The Wilkes Barre store is always clean and has what I'm looking for.
The Wilkes Barre store is always clean and has what I'm looking for.