Rated 3.4 out of 5 by 5
Rated 1.0 out of 5.0 by Reggie Nothing but problems
There has been nothing but problems so far. There were problems with the ordering, which to their credit, HD is trying to rectify. The door had damage to one of the opening sidelites that happened at the factory prior to shipping. It was boxed and sent that way. The three point lock is hanging up. The screens do not fit. The grids do not fit. All of these are factory issues. There is no way I can recommend this product at this time.
August 6, 2015
Rated 5.0 out of 5.0 by Finally Excellent patio door
I ordered this door and it arrived on time and was well packed. I regard myself handy but have never installed any door before. Watched Ashworth's instruction on youtube and installed this door with a little help from my son. What a beautiful door. It was build very nicely with high quality material. The pine wood is beautiful and the aluminum looks clean and sturdy. I ordered the door last year with a much lower price tag then so I think it has exceptional value. Not sure how many stars I would give for Value (Maybe 4?) if I bought it under the current price ($2,300). However it is indeed a very good door.
Ok, now is the time for telling some frustration experience regarding the screen door that I tried to order.
Couldn't find the screen online, called Ashworth and was instructed to order it through a local Homedpot store. Went to a local store and meet a representative from the window/door department. He couldn't find any useful information from their system either and finally made a call to Ashworth under my repeated urging. After talking with Ashworth, he made a order for one screen. I was happy so far until I got the screen and found out that it leave a big gap between the screen and the door's out face when it was installed.
Called Ashworth and was instructed to go back to local store again. Went back to the same local store a couple of times and finally found a good gentleman who was willing to help. He made a call to Ashworth and finally figured out that what I need was a screen kit with Two screens (not One). Ashworth was nice enough to agree to send me the correct kit without any extra charge. I was happy so far until he asked me to call back Homedepot Online store to get something called Zero Cost PO Number from my original order. I was told that their local store couldn't generate that number since my door order was made online and they didn't have access to that data.
Called Homedepot Online store a couple of times. Finally got a good guy who understood what I were talking about and willing to help. He made a few calls to Ashworth, and after a long discussion, he finally came back to me and explained to me that I should went back to the local store to generate that number there since I ordered my screen from the local store. I was really confused and exhausted at this moment.
Here I went back to the local again, and lucky enough to find the same good gentleman. He seems also confused and don't know how to generate that number. After seeing that I had suffered so much, he called in their store manager for help. I could tell that the store manager was very unhappy with that. This gentleman was really sticking out his neck for me.
The manager did some typing on their computer. 10 mins later, the whole thing got done. What a relief. I really thanked them a lot for finally put an end to the whole mess and never want to find out what could be possibly wrong before.
Received my screen kit a few days ago and it works great.
But I am still recommending the door. I painted it gunstock color and the wood looks gorgeous. I really hope they can make some improvement on how to make accessories more trouble free to order.
September 6, 2015
Rated 2.0 out of 5.0 by Greekbecky Nice Door, but Terrible Brass Hinges
I purchased this door for a bedroom. I like the door itself, but it came with these awful outdated looking brass hinges which kill the look of the door. I called Ashworth with hopes we could swap out the hinges for chrome or brushed metal. A curt, customer service rep basically told me its my problem now. Not so nice support for such an expensive door. I was going to buy two more for the other bedrooms, but I think I'll choose another manufacturer.
October 29, 2014
Rated 4.0 out of 5.0 by HandymanBill This door has great value
The door is well made. The exterior white coated aluminum exterior is of exceptional quality. The woodwork displays excellent craftsmanship. The hinges are excellent because they allow adjustments in and out and up and down during installation. The French doors have a snug fit. They are a little smaller than the door I replaced, but I was able to fill in with PVC trim on the outside.
November 5, 2013
Rated 5.0 out of 5.0 by Gene Great door. Excellent quality and value
This is an excellent door. It is as good as Pella and Anderson at less than half the price.
Cost is low because it does not include locking system like Pella or others. If security is a high priority you need to install steel screen security doors about $500 additional.
December 13, 2012