Model # PPA11-10709

Internet #100659870

PetSafe 11 in. x 16 in. Electronic Pet Door


11 in. x 16 in. Electronic Pet Door

$13995 /each
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Product Overview

The PetSafe Electronic SmartDoor pet door has a large flap opening that accommodates pets up to 100 pounds. It operates with a lightweight SmartKey that hangs on your pet's collar. The SmartKey unlocks the door as the pet approaches and locks the door when the key leaves the signal's range. The flap moves in both directions with a sensing range adjustable up to 3 ft. This door is insulated and features a weather-resistant seal.

  • 3 easy-to-set entry modes (locked, unlocked and automatic access) help provide peace of mind by customizing your pet's access
  • SmartDoor can detect up to 5 programmed SmartKeys for use in multiple pet households
  • Transparent, acrylic flap locks in both directions and provides visibility for your pet
  • Sensing range is adjustable up to 3 feet, providing a more customized setting for varying preferences
  • Uses 4 D-cell batteries (not included)
  • Additional keys sold separately for use by multiple pets
  • For pets up to 100 pounds
  • Click here for more information on Electronic Recycling Programs

Info & Guides

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Door Thickness (In.)
Max Thickness 1 3/4 Inch
Product Depth (in.)
Product Height (in.)
Product Width (in.)


Lockable Flap/Panel
Maximum Pet Weight (lb.)
Pet Door Mount Type
Door Mount
Pet Door Opening Width (in.) x Height (in.)
11 x 16
Pet Supplies Product Type
Pet Door Flap/Panel
Plastic Pet Door

Warranty / Certifications

Manufacturer Warranty
1 year limited

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Customer Questions & Answers

can get extra keys for multiple dogs

Asked by: ulee
You can get more keys at Petsmart, Petco, Petsafe, or Amazon, but the chances of them working are minimal. I have 5 dogs so I bought 5 keys. We could only program 3 of them. Got another key at the store because they only have one in stock and didn't want to wait to order online. Couldn't program that one either even after talking to the petsafe people on the phone.
Answered by: BS
Date published: 2016-10-17

I want to use this to replace existing pet door in a storm door. What is the rough opening requirements and will it fit on a storm door only 3/4 "

Asked by: Scott
The dimensions of the cut out is Max Thickness 1 3/4 Inch x 16.125 W x 23.625 H.
Answered by: CommunityAnswer
Date published: 2016-05-20

Can you use this product along with an underground electronic fence?

Can you use this product along with an underground electronic fence?
Asked by: Karen
Thanks for your question, Karen! You can certainly use the Electronic Door along with an underground fence system. The two signals would not interfere with one another.
Answered by: SportDOG Brand Expert
Date published: 2017-07-16

If I buy an exterior door slab, will Home Depot cut the door and install this in it?

Asked by: Lonnie
Hi Lonnie, the does offer installation services that may suit your needs. Please visit the Door Installation Services portion of the at the link provided below to begin to view what options there are available for you and this particular project. The Home Services phone number is also provided to you. We appreciate your business and look forward to serving you in the future. Thank you for shopping Home Depot!
Answered by: THDSupport
Date published: 2017-06-20
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Customer Reviews

11 in. x 16 in. Electronic Pet Door is rated 3.4 out of 5 by 19.
Rated 1 out of 5 by from NOT recommended for the active dog We got this dog door and were COMPLETELY disppointed! My dogs are two 70+ dogs that are very active. Within two weeks they had broken the door off it's hinges. If it were easily fixable, we would have jut put it back on. However, two of us tried to do it together and couldn't get the pegs lined up. It was impossible. We returned it thinking it was defective, ordered another one, and the next one did the SAME thing. I would not recommend this to large pet owners that are active and are not shy about jumping through their dog doors. They run through them and the swinging actually causes it to unhinge.
Date published: 2011-03-16
Rated 1 out of 5 by from Not for people who need to rely on the door working while they are away. was excited when we got this door as we would finally not have to worry about our dogs "not making it out" fast enough. we read the instructions and tested as it said to, but found the distance lacking (2ft vs 3ft), but felt it was still viable. Cut a huge whole in our Steel Door and put the unit in, which went quite painlessly. That is where the fun stopped however. all of a sudden, the door would not "see" the Smart Tags. We performed recalibtration, as outlined in the instructions, but even with the dial turned to maximum, the door would only respond if the tag was directly in front of the LEDs (literally within 1-2 inches), with a 1 inch wide window. Our dogs necks and the collars made it impossible to get the tag in the "sweet spot" and they would end up sitting in front of the door whining to get out. While we waited for Pet safe to return our calls and e-mails, we left the door "unlocked", so the dogs could use it and within 5 days the door was knocked off the holding pin and jammed in the enclosure, with them stuck outside in a storm. we fixed the door, only to have it happen a few more times. Due to the size of the needed hole, we have had to now buy a new door and replace this electronic door with a tried and true manual dual Flap design. I doubt we will try buying this type again. Also we removed the electronic door from our door and the door opens and closes again, as it should, in the same spot where we wanted it installed, so I guess the steel door is affecting the radio transmitter/receiver somehow. PetSafe did respond back that we could return the door (leaving a big hole with sharp metal edges) so they could ship us a new one, but even when asked, did not offer to ship a replacement out first.
Date published: 2012-01-16
Rated 5 out of 5 by from Works Great Was exactly as expected, great with different settings so your dog can learn to use it. My dog loves it now that he's figured it out.
Date published: 2016-12-13
Rated 4 out of 5 by from Works great for cats and dogs This door is exactly what I was looking for in terms of size and convenience. It is big enough for dogs, but my cat uses it too. The only problem I have is that the transmitter is huge! I mean, it would probably be too big for a smaller dog...and it is certainly to big for my cat. I wonder if they make a smaller size one, but for now I just turn it to open when I want the cat to be able to go out and then automatic when it is time for him to come inside for the night.
Date published: 2011-11-30
Rated 4 out of 5 by from Great solution for pet entry and exit This pet door lets your pet control when the door locks and unlocks. It took our dog Scout about a week to learn the sound of the know when the door was unlocked. The sound is a 'bang', so it lets my wife and I know when Scout is in or out too. We got the door to keep our cat in and still have free exit and entry for Scout. It has worked great ! We've had it two-three months.
Date published: 2014-05-27
Rated 1 out of 5 by from DEFINITELY DISAPPOINTED I bought this door to keep the neighborhood pets from coming in my home while I am at work. Well, that part worked because they can't get in but my two dogs can't get out. The stupid thing stays in the locked mode and I can't change it. Also, the hard plastic door is not good. If I hold the door open for my shepherd mix, she'll use it but the door comes down and hits her in the back. I used to have a electronic door before that I loved, but they don't sell them anymore.
Date published: 2012-11-08
Rated 5 out of 5 by from Must get for homes with multiple animals I purchased this electronic dog door for many reasons. I have 5 animals (4 inside cats and 1 dog) and when i go out of town i need someone coming over 3 to 4 times per day to let my dog out to do her business. The electronic dog door is easy to install and program and is working exactly how i wanted. Now my dog can let herself out when she needs to and I do have to worry about one of my cats getting out. I love this door!!!
Date published: 2010-01-04
Rated 3 out of 5 by from The key transmitter did not work I am anxious to use this door, but when the door came in, the transmitter did not sync with the door. I called PetSafe and they concluded that the battery in the key was dead. So I have to wait for them to send me a new one. PetSafe tech service was good though, so if you have a problem with the door, it's nice to know that they are very good with that aspect. Also, READ the instructions before you install. I almost installed the Pet door before making sure the door actually worked. Good thing I waited. MAKE SURE your door works before installing it. Everyone I have talked with that has this door, loves it, so aside from the key being dead (At least I hope that is actually the problem) the door is supposed to be superb.
Date published: 2011-10-04
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