Questions and Answers for Samsung 28 cu. ft. 4-Door French Door Smart Refrigerator in Fingerprint Resistant Stainless Steel, Standard Depth

A:  Hi Kath, We understand how important it is to have a clean refrigerator. Below is a guide to help you remove the glass to clean it. Please see the "Remove the glass on the vegetable or crisper drawers" section, watch the full video, follow the steps, and click the hyperlinks for additional help. Samsung refrigerator shelf/drawer removal and cleaning guide. https://www.samsung.com/us/support/answer/ANS00063107/ Have a great day. ^Aloe

A:  Hi Janey, No, this fridge model doesn't have a freezer tray or flip butter compartment. Have a great day! Chrystel

A:  Thank you for notifying us about your fridge. Let's get you the help you need, Linda. Please refer to this guide for instructions when the ice bucket is stuck. The ice bucket is stuck or has a block of ice: https://www.samsung.com/us/support/troubleshooting/TSG01001012/#ice-bucket-is-stuck-or-has-a-block-of-ice Kindly refer to page 59 of the manual for instructions on removing the ice bucket. User manual: https://downloadcenter.samsung.com/content/UM/202105/20210525161422514/FDR_AW3-14_FL_DA68-03833A-05_EN_MES_CFR.pdf The below link will help you correct the leaks by following the step-by-step guide. We suggest entirely watching the video included and clicking the hyperlink about "Leveling the refrigerator." Water leaks in a Samsung refrigerator: https://www.samsung.com/us/support/troubleshooting/TSG01001852/#leaks-from-the-dispenser-under-the-drawers-under-the-fridge-or-other-areas Should you need more assistance, please feel free to get back to us via the following options: 1. Facebook Messenger: http://m.me/samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us When you message us, please provide us with this reference number 1146071127, to help our team pull up your information. Have a great day! ^Chrystel

A:  Hi Chris, No, this refrigerator model comes with external filtered water and ice dispenser. Have a great day! ^Chrystel

A:  Hi there, Thanks for asking! We would love to speak to you directly and discuss your query about the compressor. Please feel free to get back to us the soonest via the following options: 1. Facebook Messenger: http://m.me/samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us When you message us, please provide us with this reference number 1146044992, to help our team pull up your information. Have a great day! ^Chrystel

A:  Hello Nate, Yes, This fridge model has an external filtered water and ice dispenser. Have a great day, -John

A:  Let's maximize the water supply on your fridge, Ashley. We strongly suggest that the water pressure must be between 20 and 125 psi (138 and 862 kPa). If the refrigerator is installed in an area with low water pressure (below 20 psi / 138 kPa), you can install a booster pump to compensate for the low pressure. Should you require further assistance, please feel free to get back to us via the following options: 1. Facebook Messenger: http://m.me/samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us When you message us, please provide us with this reference number 1146005547, to help our team pull up your information. Have a great day! ^Chrystel

A:  We've got you covered, Minnete! Here is the link to the online user manual for the fridge model (RF28R7201SG). Online user's manual: https://downloadcenter.samsung.com/content/UM/202105/20210525161422514/FDR_AW3-14_FL_DA68-03833A-05_EN_MES_CFR.pdf Have a great day! ^Chrystel

A:  Hi there, We got your back! For the shelf removal instructions, kindly see our guide to the user manual and turn to page 62 for reference. User manual: https://downloadcenter.samsung.com/content/UM/202105/20210525161422514/FDR_AW3-14_FL_DA68-03833A-05_EN_MES_CFR.pdf Have a great day! ^Chrystel