Customer Reviews for Samsung 28 cu. ft. 4-Door French Door Smart Refrigerator in Fingerprint Resistant Stainless Steel, Standard Depth
- Standard depth for more space for more groceries and organization
- FlexZone storage drawer customizable with 4 temperature settings
- Wi-Fi Enabled Appliance for remote monitoring and control
Customer Reviews
May 2, 2024
It Horrible.. Run Forrest Run!!!!
might be the worst purchase of my life.. never again. I'll buy their tv's.. but this fridge is a joke and I should get a full refund.. like other have said noisy. Ice maker freezes up every two weeks.. fridge cant keep cold.. its a mess.. so disappointing
by
Response from Samsung CareMay 3, 2024
Greetings,
We know how important it is to have a reliable refrigerator at home is. Let us help.
Here is a link to the user manual, kindly go to page 73 for troubleshooting steps for your ice maker that is noisy and always freezing.
User manual.
https://downloadcenter.samsung.com/content/UM/202105/20210525161422514/FDR_AW3-14_FL_DA68-03833A-05_EN_MES_CFR.pdf
Here is a link for troubleshooting steps for your refrigerator that is not cooling, kindly watch the video and click the embedded words.
Refrigerator, Freezer, or FlexZone is not cooling enough.
https://www.samsung.com/us/support/troubleshooting/TSG01001029/
If you have further questions or inquiries, these are the platforms that you can reach in the future:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us
Please provide us with this reference number (1147106416) to help our team pull up your information when you message us.
Thank you.
-Ricardo
Customer review from Samsung USMar 4, 2024
fast ice maker
[This review was collected as part of a promotion.] great refrigerator easy hookup and cools down fast
by
Customer review from Samsung USFeb 7, 2024
Great feature
[This review was collected as part of a promotion.] I bought it a month ago. I am very happy with it. It’s perfect product! Design, performance is the best.
by
Customer review from Samsung USDec 14, 2023
Shelves
While the fridge functions well, taking out the shelves for cleaning is extremely challenging. Switching from our previous fridge to the 4-door Samsung fridge post-remodeling was a regrettable decision. In addition to terrible shelves arrangements, removing them requires screwdrivers and considerable strength. Moreover, replacing the water filter poses its own set of difficulties. Overall, I strongly advise against purchasing this model.
by
Response from SamsungDec 20, 2023
Hi SherriS,
We understand how challenging it was for you to arrange your refrigerator shelves. We've got what you need to help you.
Please see the video link below for simple steps to removing and rearranging your refrigerator shelves. Instruction begins at 0:24-0:46. You can also watch the full video to learn how to arrange the rest of the fridge.
How to properly stock your Samsung refrigerator and adjust the shelves and bins | Samsung US
https://www.youtube.com/watch?v=pN8js9mZrXI
Should you have questions or need help in the future, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose? recipient_id=18768513
3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us
Please provide us with this reference number (1146654006) to help our team pull up your information when you message us.
Thank you.
-Kimberly
We understand how challenging it was for you to arrange your refrigerator shelves. We've got what you need to help you.
Please see the video link below for simple steps to removing and rearranging your refrigerator shelves. Instruction begins at 0:24-0:46. You can also watch the full video to learn how to arrange the rest of the fridge.
How to properly stock your Samsung refrigerator and adjust the shelves and bins | Samsung US
https://www.youtube.com/watch?v=pN8js9mZrXI
Should you have questions or need help in the future, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose? recipient_id=18768513
3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us
Please provide us with this reference number (1146654006) to help our team pull up your information when you message us.
Thank you.
-Kimberly
Dec 14, 2023
Not my choice anymore
While the fridge functions well, taking out the shelves for cleaning is extremely challenging. Switching from our previous fridge to the 4-door Samsung fridge post-remodeling was a regrettable decision. Removing the shelves requires screwdrivers and considerable strength. Moreover, replacing the water filter poses its own set of difficulties. Overall, I strongly advise against purchasing this model.
by
Response from Samsung CareDec 18, 2023
Hello SherryM,
We understand how you feel when a refrigerator's shelves are challenging to take out to clean and replace the water filter. Let us help.
Below is a link to the user manual. You may refer to pages 62-63 for more information about removing the refrigerator shelves.
https://downloadcenter.samsung.com/content/UM/202105/20210525161422514/FDR_AW3-14_FL_DA68-03833A-05_EN_MES_CFR.pdf
We have also provided a link below to learn more about replacing the water filter. There is also a video inside the resource, which you can watch from start to finish.
Replace the water filter in your Samsung refrigerator:
https://www.samsung.com/us/support/answer/ANS00060149/
If you have further questions or inquiries, these are the platforms that you can reach in the future:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us
Please provide us with this reference number (1146645127) to help our team pull up your information when you message us.
Thank you.
-Angelica
Customer review from Samsung USNov 24, 2023
sad how quick after warranty it falls!
5 months after warranty ran out the Assembly Case Ice Route/Ice Chute Flapper motor failed and wouldn't drop ice out. so it melted out and down the door.
by
Response from SEA CareNov 27, 2023
Kaps, we want you to have a working ice maker. Let us help you with this.
To check the availability and compatibility of your Assembly Case Ice Route/Ice Chute Flapper motor, you can contact Samsung's official parts distributor for customers purchasing Samsung parts or accessories.
Orders can be placed online at www.samsungparts.com or by phone at 800-627-4368; hours of operation are 9:00 am – 6:30 pm EST, Monday – Friday.
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/Samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number (1146567126) to help our team pull up your information.
Have a great day.
^Camille
Customer review from Samsung USNov 20, 2023
Do not buy
I have only bought 1 Samsung refrigerator and i have many friends who have also and we have all had problems within 5 years. My friends got rid of theirs and we have repaired now twice, trying to save money. I will never buy Samsung refrigerator again. I just want my fridge go stay cold and ice machine to work. Samsung should make things right and refund customers that had a defective refrigerator. Never again.
by
Response from SEA CareNov 21, 2023
Hello there,
We know how frustrating it can be to have a refrigerator that isn't operating properly. Let us help.
Below is a link to diagnose if your refrigerator doesn't stay cold. Please click on the embedded word and watch the video included.
Cooling issues with Samsung refrigerator or freezer
https://www.samsung.com/us/support/troubleshooting/TSG01001027/#refrigerator-freezer-or-flexzone-is-not-cooling-enough
If your ice maker is not working, here is a link to help you diagnose. Please choose from the options provided based on the scenario you are experiencing with the ice maker. Kindly click on the embedded word and watch it if prompted with a video.
Ice maker is not working
https://www.samsung.com/us/support/troubleshooting/TSG01001012/
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/Samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number (1146548354) to help our team pull up your information.
Have a great day.
^Camille
Customer review from Samsung USNov 11, 2023
The paint will chip
Don’t waist your hard earned money on this refrigerator. The ice maker will get clogged and moldy it will work on and off. The stainless steal finish will start to chip. Samsung will not be responsible for the defective product after the one year warranty and if you buy the extended warranty like we bought the warranty doesn’t cover cosmetic problems. We don’t recommend this refrigerator.
by
Response from SamsungNov 16, 2023
Hi there,
We certainly know how disappointing this experience might be. We will provide you with all the help you need.
We recommend checking the resources below for the things you need to check when the icemaker is clogged.
Ice bucket is stuck or has a block of ice:
https://www.samsung.com/us/support/troubleshooting/TSG01001791/
We can check the video from 2:04 to 2:32 on how to clean the exterior of the fridge.
https://www.youtube.com/watch?v=Gw_NOk1rLAY
Should you need support in the future, please don’t hesitate to reach out to us through the channels below.
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
When you message us, provide us with this reference number (1146528117), and it will help our team pull up your information.
^Rodel
We certainly know how disappointing this experience might be. We will provide you with all the help you need.
We recommend checking the resources below for the things you need to check when the icemaker is clogged.
Ice bucket is stuck or has a block of ice:
https://www.samsung.com/us/support/troubleshooting/TSG01001791/
We can check the video from 2:04 to 2:32 on how to clean the exterior of the fridge.
https://www.youtube.com/watch?v=Gw_NOk1rLAY
Should you need support in the future, please don’t hesitate to reach out to us through the channels below.
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
When you message us, provide us with this reference number (1146528117), and it will help our team pull up your information.
^Rodel
Oct 14, 2023
Do not buy
Ice maker freezes over and constantly needs to be defrosted monthly. Ice is always slushy. Both fridge and freezer evaporators constantly freeze up due to poor design and need to be defrosted bi-weekly. Temps are inconsistent and a health risk. I will not be buying a samsung appliance anytime soon.
by
Response from SamsungOct 16, 2023
Hello,
We know how frustrating it is to experience all this with your refrigerator. We're here to assist.
Below is a link with information on what to do when the ice maker freezes over. Browse the guide until the latter part.
The ice bucket is stuck or has a block of ice:
https://www.samsung.com/us/support/troubleshooting/TSG01001012/#ice-bucket-is-stuck-or-has-a-block-of-ice
Here is a link detailing what causes the slushy ice. Browse the resource until the "Slushy or frosty ice." In this section, there is another resource you can check about the frost in the refrigerator or freezer.
Ice maker makes small, cloudy, dirty, or clumped ice:
https://www.samsung.com/us/support/troubleshooting/TSG01001012/#ice-maker-makes-small-cloudy-dirty-or-clumped-ice
We have also provided another resource to help in correcting the refrigerator temperature. Select the bullet point that is similar to the experience you're having with the unit. We recommend checking the attached hyperlinks for more helpful tips.
Cooling issues with Samsung refrigerator or freezer:
https://www.samsung.com/us/support/troubleshooting/TSG01001027/
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us
Please provide us with this reference number (1146413412) to help our team pull up your information when you message us.
Thank you.
-Angelica
We know how frustrating it is to experience all this with your refrigerator. We're here to assist.
Below is a link with information on what to do when the ice maker freezes over. Browse the guide until the latter part.
The ice bucket is stuck or has a block of ice:
https://www.samsung.com/us/support/troubleshooting/TSG01001012/#ice-bucket-is-stuck-or-has-a-block-of-ice
Here is a link detailing what causes the slushy ice. Browse the resource until the "Slushy or frosty ice." In this section, there is another resource you can check about the frost in the refrigerator or freezer.
Ice maker makes small, cloudy, dirty, or clumped ice:
https://www.samsung.com/us/support/troubleshooting/TSG01001012/#ice-maker-makes-small-cloudy-dirty-or-clumped-ice
We have also provided another resource to help in correcting the refrigerator temperature. Select the bullet point that is similar to the experience you're having with the unit. We recommend checking the attached hyperlinks for more helpful tips.
Cooling issues with Samsung refrigerator or freezer:
https://www.samsung.com/us/support/troubleshooting/TSG01001027/
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us
Please provide us with this reference number (1146413412) to help our team pull up your information when you message us.
Thank you.
-Angelica
Sep 23, 2023
Love it!
[This review was collected as part of a promotion.] Bought this refrigerator a month ago. So happy with it. Plenty of room to get it stocked and organized. I love it.
by
Customer review from Samsung USSep 23, 2023
Great features
[This review was collected as part of a promotion.] I bought this a month ago and I’m happy I did it. The prize was also good
by
Customer review from Samsung USAug 23, 2023
The fridge is fine and the freezer is great. We enjoy the water/ice dispenser. The middle drawer is perfect for eggs, bacon, lunch meat and such.
by
Aug 11, 2023
Love the fringe ❤️
Love the fridge. I’f only the ice machine worked. Recall for freezing
by
Response from Customer careAug 17, 2023
Greetings,
We appreciate your support in us. Let's ensure your ice maker gives the best result.
I have provided a link below that will help guide you in making sure your ice maker provides ice for refreshing beverages and maximizes its functions. Please select the appropriate scenario that best fits your situation. Also, check the hyperlinks and watch any video related to your concern.
Ice maker is not working:
https://www.samsung.com/us/support/troubleshooting/TSG01001012/
Should you need more assistance with the refrigerator, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/Samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us
Please provide us with this reference number (1146164656) to help our team pull up your information when you message us.
Have a great day.
-Ernest-
Customer review from Samsung USAug 10, 2023
Convenient and cost saving
[This review was collected as part of a promotion.] I installed this refrigerator just a week ago. The most impressive feature is the middle drawer which I set up for drinks and fresh fruit. These are the two items this refrigerator needs to be opened for, so I expect a significant savings by not having to open the French doors as often.
by
Customer review from Samsung USAug 4, 2023
Just great!
[This review was collected as part of a promotion.] We love it very much! It keeps the food much longer than our old side-by-side refrigerator. The FlexZon drawer is large and so convenient, as are the freezer drawers. Everything functions very well. I love that I get a text message when my husband keeps any door or drawer open for a longer time :)
by
Customer review from Samsung USJul 31, 2023
Great refrigerator
[This review was collected as part of a promotion.] Love this fridge! So big and enough room for everything. The flex drawer is the best! Fits deli meets, cheese, butter, cream cheese … amazing!
by
Customer review from Samsung USJul 8, 2023
Samsung Addresses Issues with Their Products.
[This review was collected as part of a promotion.] I am so pleased with my new Samsung refrigerator. I was worried that the icemaker issues that preceded the Samsung models prior to this one had been addressed by Samsung. Apparently, they have and the refrigerator is working super. I love the FlexZone Drawer. I use it for so many items. I purchased this same eariler model in 2021 but had no issues with my refrigerator. I love my unit and was so happy that Samsung addressed the issues with the earlier model. Thanks Samsung for placing the "Trust" back into a great company and their products. It matters so much for the End-Users that are so very busy in todays life style.
by
Customer review from Samsung USJul 2, 2023
Love the deli drawer
[This review was collected as part of a promotion.] I’m very happy with my refrigerator purchased. Love all the different features.
by
Customer review from Samsung USJun 20, 2023
My 4 year old Samsung is out for garbage pickup
Ice maker never worked. Samsung sent repair people who could not fix it and after 3 years without ice l going out of defective and Samsung knows and won't do anything about it. So tonight l throw it away. $3200 plus over $1500 in repairs. Just about everything expensive broke. 3 things are broken now.
I also have a 4 year Samsung washer that only works on 1 cycle 5 are broken. Waste Disposal
Will take it next week.
RUN if you are tempted to buy anything SAMSUNG. Horrible never again!!!!
by
Response from SamsungJun 21, 2023
Hi there,
Thank you for choosing Samsung for your refrigerator needs. We're saddened that you no longer have the product and would love to work with you in the future.
Please visit www.Samsung.com or one of our partners to explore products that better fit your needs.
Have a great day,
-Ernest-
Thank you for choosing Samsung for your refrigerator needs. We're saddened that you no longer have the product and would love to work with you in the future.
Please visit www.Samsung.com or one of our partners to explore products that better fit your needs.
Have a great day,
-Ernest-
May 29, 2023
Buyer Beware!
Impossible to clean. Inherited this fridge from the previous owners of my current home, and I still have been unable to disassemble it. There are parts of the refrigerator that need a screwdriver…a SCREWDRIVER… to disassemble and even that still does not work. This refrigerator is disgusting.
by
Response from Samsung Customer CareJun 5, 2023
Chinny, let's go ahead and provide tips and tricks on cleaning and removing your fridge's shelves.
Please check this link to clean and remove the shelves and drawers. Also, kindly watch the video on how to clean your refrigerator.
Cleaning and removing the shelves and drawers
https://www.samsung.com/us/support/answer/ANS00063107/
Clean your refrigerator
https://www.youtube.com/watch?v=Gw_NOk1rLAY
Deep clean your refrigerator
https://www.youtube.com/watch?v=vWp2bnE3uhQ
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/Samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number (1145856113) to help our team pull up your information.
Have a great day
^Camille
Customer review from Samsung USApr 17, 2023
Junk!
I bought a house last year April. Re did the entire house, appliances, floors, cabinets, bathrooms etc. A year to the day later i wake up at 230am to find my house flooded!!
The bladder apparently broke and water running all night. I had waterfalls coming out of the middle drawer and freezer. My floors had to be ripped up, in the kitchen, dining,living room, bathroom mater closet, laundry room and hall way. Some water in the garage also. This is a nightmare!!!!
by
Response from SamsungApr 17, 2023
We want to ensure that your refrigerator is used to its fullest, MelQ. Depending on where the leak comes from, we will show you what steps to take to find the cause and keep it from happening again.
Many times when you see a pool of water (or one that froze into a sheet of ice), it can often be attributed to condensation or a spill you didn't notice. Please check these links for details.
Water leaks in a Samsung refrigerator
https://www.samsung.com/us/support/troubleshooting/TSG01001852/
How to prevent and stop water leaks from your refrigerator | Samsung US
https://www.youtube.com/watch?v=XR86_O-ZfFA
To save energy and prevent potential cooling issues, noises, or leaks, your refrigerator needs to be level. Please check these links for details.
How to level your Samsung refrigerator
https://www.samsung.com/us/support/answer/ANS00062321/
How to level your Samsung refrigerator | Samsung US
https://www.youtube.com/watch?v=56WIrCOKoiI
Should you ever need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number (1145677417) to help our team pull up your information.
Thank you for being a valued customer of Samsung. Have a great day.
^Camille
Many times when you see a pool of water (or one that froze into a sheet of ice), it can often be attributed to condensation or a spill you didn't notice. Please check these links for details.
Water leaks in a Samsung refrigerator
https://www.samsung.com/us/support/troubleshooting/TSG01001852/
How to prevent and stop water leaks from your refrigerator | Samsung US
https://www.youtube.com/watch?v=XR86_O-ZfFA
To save energy and prevent potential cooling issues, noises, or leaks, your refrigerator needs to be level. Please check these links for details.
How to level your Samsung refrigerator
https://www.samsung.com/us/support/answer/ANS00062321/
How to level your Samsung refrigerator | Samsung US
https://www.youtube.com/watch?v=56WIrCOKoiI
Should you ever need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number (1145677417) to help our team pull up your information.
Thank you for being a valued customer of Samsung. Have a great day.
^Camille
Apr 11, 2023
Bad experience
A bundle set was purchased recently from Home Depot, as soon as the refrigerator was turned on, the water filter was leaking. We called Home Depot before 48hour and they sent a person to verify the malfunction, after that they did not replace the refrigerator, they gave us the Samsung company number, and the refrigerator was not replaced,now the refrigerator makes sounds.there was no response.the gas has a damage in front screen due to cooking steam.both Samsung and Home Depot did not respond
by
Response from SamsungApr 12, 2023
We know how important it is to know what noise your refrigerator makes and why it leaks, Ranim. Let us go ahead and provide you with possible fixes.
A refrigerator is never completely quiet, even when it's new. In fact, new fridges may be louder as they settle into place. Please check these links for details.
Understand the noises coming from your Samsung
https://www.samsung.com/us/support/troubleshooting/TSG01001032/
What noises a refrigerator makes and why | Samsung US https://www.youtube.com/watch?v=cain2xjBCQE
Depending on where the leak is coming from, we will show you what steps to take to find the cause and hopefully keep it from happening again. Please check these links for details.
Water leaks in a Samsung refrigerator
https://www.samsung.com/us/support/troubleshooting/TSG01001852/
How to prevent and stop water leaks from your refrigerator | Samsung US
https://www.youtube.com/watch?v=uU6XADBosVo
Replacing your water filter is simple and should only take a few minutes. If you're unsure about whether you need to replace the filter, check the indicator light on your fridge. Please check these links for details.
Replace the water filter in your Samsung refrigerator
https://www.samsung.com/us/support/answer/ANS00060149/
Changing the water filter on your Samsung refrigerator | Samsung US
https://www.youtube.com/watch?v=okAfV86M0iw
Should you ever need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number (1145662019) to help our team pull up your information.
Thank you for being a valued customer of Samsung. Have a great day.
^Camille
A refrigerator is never completely quiet, even when it's new. In fact, new fridges may be louder as they settle into place. Please check these links for details.
Understand the noises coming from your Samsung
https://www.samsung.com/us/support/troubleshooting/TSG01001032/
What noises a refrigerator makes and why | Samsung US https://www.youtube.com/watch?v=cain2xjBCQE
Depending on where the leak is coming from, we will show you what steps to take to find the cause and hopefully keep it from happening again. Please check these links for details.
Water leaks in a Samsung refrigerator
https://www.samsung.com/us/support/troubleshooting/TSG01001852/
How to prevent and stop water leaks from your refrigerator | Samsung US
https://www.youtube.com/watch?v=uU6XADBosVo
Replacing your water filter is simple and should only take a few minutes. If you're unsure about whether you need to replace the filter, check the indicator light on your fridge. Please check these links for details.
Replace the water filter in your Samsung refrigerator
https://www.samsung.com/us/support/answer/ANS00060149/
Changing the water filter on your Samsung refrigerator | Samsung US
https://www.youtube.com/watch?v=okAfV86M0iw
Should you ever need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number (1145662019) to help our team pull up your information.
Thank you for being a valued customer of Samsung. Have a great day.
^Camille
Apr 1, 2023
Water Dispenser Leaks
After delivery and installation we noticed the water dispenser drips after use. We went through the troubleshooting guide and then to you tube only to find this is an ongoing problem with Samsung. STAY AWAY from Samsung. Apparently this has been ongoing for years and they have done NOTHING TO REMEDY! Don’t believe me Google it for yourself. Plenty of video out there. I should have researched before I bought.
by
Response from SamsungApr 4, 2023
We all know a working water dispenser is needed to enjoy a glass of water, Jerry. Let's go ahead and check what caused the leak.
When it comes to your water dispenser, you'll want to make sure everything is in working order; otherwise, it may not dispense properly. Please check these links for details.
Samsung refrigerator water dispenser issues
https://www.samsung.com/us/support/troubleshooting/TSG01001875/
Fixing the water dispenser on your Samsung refrigerator | Samsung US
https://www.youtube.com/watch?v=SAPSe5mynlc
How to fix your refrigerator's water dispenser | Samsung US
https://www.youtube.com/watch?v=XR86_O-ZfFA
Depending on where the leak is coming from, we will show you what steps to take to find the cause and hopefully keep it from happening again. Please check this link for details.
Water leaks in a Samsung refrigerator
https://www.samsung.com/us/support/troubleshooting/TSG01001852/
To save energy and prevent potential cooling issues, noises, or leaks, your refrigerator needs to be level. Please check these links for details.
How to level your Samsung refrigerator
https://www.samsung.com/us/support/answer/ANS00062321/
How to level your Samsung refrigerator | Samsung US
https://www.youtube.com/watch?v=56WIrCOKoiI
Should you ever need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number (1145634814) to help our team pull up your information.
Thank you for being a valued customer of Samsung. Have a great day.
^Camille
When it comes to your water dispenser, you'll want to make sure everything is in working order; otherwise, it may not dispense properly. Please check these links for details.
Samsung refrigerator water dispenser issues
https://www.samsung.com/us/support/troubleshooting/TSG01001875/
Fixing the water dispenser on your Samsung refrigerator | Samsung US
https://www.youtube.com/watch?v=SAPSe5mynlc
How to fix your refrigerator's water dispenser | Samsung US
https://www.youtube.com/watch?v=XR86_O-ZfFA
Depending on where the leak is coming from, we will show you what steps to take to find the cause and hopefully keep it from happening again. Please check this link for details.
Water leaks in a Samsung refrigerator
https://www.samsung.com/us/support/troubleshooting/TSG01001852/
To save energy and prevent potential cooling issues, noises, or leaks, your refrigerator needs to be level. Please check these links for details.
How to level your Samsung refrigerator
https://www.samsung.com/us/support/answer/ANS00062321/
How to level your Samsung refrigerator | Samsung US
https://www.youtube.com/watch?v=56WIrCOKoiI
Should you ever need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number (1145634814) to help our team pull up your information.
Thank you for being a valued customer of Samsung. Have a great day.
^Camille
Feb 15, 2023
Worst Ice Maker Ever
The ice maker generates about 8 ice cubes every 12 hours. The ice maker doesn’t have sufficient insulation to keep the ice area cold causing the ice to melt and jam frequently. Once a week it freezes. The fridge space is smaller than expected. The he only positive is the middle drawer convenience for drinks. Items in the bottom freezer fall out and behind the bins causing other problems. The door handles fall off frequently.
by
Response from SamsungFeb 17, 2023
We aim to have this resolved, Rudy. Let's examine some possible remedies to get your fridge working to its fullest and become space-efficient!
To ensure optimal performance, we recommend setting the temperature to 0 °F (-18 °C) for the freezer and 37 °F (3 °C) for the fridge.
You may visit this link about "Cooling issues with Samsung refrigerator or freezer:"
https://www.samsung.com/us/support/troubleshooting/TSG01001027/#refrigerator-freezer-or-flexzone-is-not-cooling-enough
This video is about "What to do if your refrigerator is not cooling properly:"
https://www.youtube.com/watch?v=ogwmuhLH4G4
How to maintain the ice maker in your Samsung refrigerator:
https://www.youtube.com/watch?v=EsbHtpc1ak4
Tips for an organized Samsung refrigerator:
https://www.samsung.com/us/support/answer/ANS00084845/
How to properly stock your Samsung refrigerator and adjust the shelves and bins:
https://www.youtube.com/watch?v=pN8js9mZrXI
To attach the door handles properly, please visit the user manual on pages 32-34 for instructions:
https://downloadcenter.samsung.com/content/UM/202106/20210623134419044/FDR_AW4-CD_FL_DA68-03832A-05_EN_MES_CFR.pdf
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number 1145465743, to help our team pull up your information.
Have a great day!
^Chrystel
To ensure optimal performance, we recommend setting the temperature to 0 °F (-18 °C) for the freezer and 37 °F (3 °C) for the fridge.
You may visit this link about "Cooling issues with Samsung refrigerator or freezer:"
https://www.samsung.com/us/support/troubleshooting/TSG01001027/#refrigerator-freezer-or-flexzone-is-not-cooling-enough
This video is about "What to do if your refrigerator is not cooling properly:"
https://www.youtube.com/watch?v=ogwmuhLH4G4
How to maintain the ice maker in your Samsung refrigerator:
https://www.youtube.com/watch?v=EsbHtpc1ak4
Tips for an organized Samsung refrigerator:
https://www.samsung.com/us/support/answer/ANS00084845/
How to properly stock your Samsung refrigerator and adjust the shelves and bins:
https://www.youtube.com/watch?v=pN8js9mZrXI
To attach the door handles properly, please visit the user manual on pages 32-34 for instructions:
https://downloadcenter.samsung.com/content/UM/202106/20210623134419044/FDR_AW4-CD_FL_DA68-03832A-05_EN_MES_CFR.pdf
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number 1145465743, to help our team pull up your information.
Have a great day!
^Chrystel
Jan 2, 2023
Temperature doesn’t work
Don’t buy this refrigerator. I bought this refri November 3 2022 and noticed that it wasn’t cooling the first day.Thought it was just because it was new and it was going to get better. Food was getting spoiled. I try to adjust the temperature as the guidelines indicate to do but it doesn’t work. The temperature doesn’t change. It’s set to 37 and doesn’t change. Buttons don’t work. It’s been 1 month and I regret buying this refri. Doesn’t keep my food cool.
by
Response from SamsungJan 5, 2023
We understand that having the right temperature in your refrigerator can keep our food fresh and safe, Max1.
You can check the model's user manual link below on pages 36-43 to check the control panel and how it operates, and page 71 for the troubleshooting guide.
https://downloadcenter.samsung.com/content/UM/202105/20210525161422514/FDR_AW3-14_FL_DA68-03833A-05_EN_MES_CFR.pdf
I have shared a Samsung link and video links about temperature issues.
Samsung refrigerator is not cooling enough.
https://www.youtube.com/watch?v=FiAGtKdGHPA
What to do if your refrigerator is not cooling.
https://www.youtube.com/watch?v=ogwmuhLH4G4
The refrigerator, freezer, or flexZone is not cooling enough.
https://www.samsung.com/us/support/troubleshooting/TSG01001029/
Cooling issues with refrigerator or freezer.
https://www.samsung.com/us/support/troubleshooting/TSG01001027/
If you have inquiries and need further assistance in the future, please feel free to contact us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number 1145314675, which will help our team pull up your information.
^Rainly
You can check the model's user manual link below on pages 36-43 to check the control panel and how it operates, and page 71 for the troubleshooting guide.
https://downloadcenter.samsung.com/content/UM/202105/20210525161422514/FDR_AW3-14_FL_DA68-03833A-05_EN_MES_CFR.pdf
I have shared a Samsung link and video links about temperature issues.
Samsung refrigerator is not cooling enough.
https://www.youtube.com/watch?v=FiAGtKdGHPA
What to do if your refrigerator is not cooling.
https://www.youtube.com/watch?v=ogwmuhLH4G4
The refrigerator, freezer, or flexZone is not cooling enough.
https://www.samsung.com/us/support/troubleshooting/TSG01001029/
Cooling issues with refrigerator or freezer.
https://www.samsung.com/us/support/troubleshooting/TSG01001027/
If you have inquiries and need further assistance in the future, please feel free to contact us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number 1145314675, which will help our team pull up your information.
^Rainly
Dec 15, 2022
Junk
I'm a contractor and I bought this 18 months ago the freezer stopped working a little over a year old. Can not get anyone to work on them. And the company tells you to figure it out on your own, even when they come with a 5 year cooling warranty. None of my clients will ever buy Samsung again
by
Response from SamsungDec 19, 2022
Hello,
We understand that a working freezer is one of the essential parts of the refrigerator. Let us help with what occurs in your appliance.
If your freezer is not freezing, or if your fridge or other temperature-controlled compartments (such as FlexZone) are not cooling, there are several options for fixing the problem and correcting the temperature. We recommend checking the link to troubleshoot.
Cooling issues with Samsung refrigerator or freezer:
https://www.samsung.com/us/support/troubleshooting/TSG01001027/
You may also check page 71 of the user manual for other solutions when the refrigerator/freezer temperature is warm.
https://downloadcenter.samsung.com/content/UM/202105/20210525161422514/FDR_AW3-14_FL_DA68-03833A-05_EN_MES_CFR.pdf
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us
Please provide us with this reference number (1145260604) to help our team pull up your information when you message us.
Thank you!
-Angelica
We understand that a working freezer is one of the essential parts of the refrigerator. Let us help with what occurs in your appliance.
If your freezer is not freezing, or if your fridge or other temperature-controlled compartments (such as FlexZone) are not cooling, there are several options for fixing the problem and correcting the temperature. We recommend checking the link to troubleshoot.
Cooling issues with Samsung refrigerator or freezer:
https://www.samsung.com/us/support/troubleshooting/TSG01001027/
You may also check page 71 of the user manual for other solutions when the refrigerator/freezer temperature is warm.
https://downloadcenter.samsung.com/content/UM/202105/20210525161422514/FDR_AW3-14_FL_DA68-03833A-05_EN_MES_CFR.pdf
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us
Please provide us with this reference number (1145260604) to help our team pull up your information when you message us.
Thank you!
-Angelica
Nov 30, 2022
Awesome
Freezer has so much room and the refrigerator has sliding shelves that make things mucheasier to store.
by
Nov 9, 2022
Best Fridge I have ever purchased!
I love this refrigerator! I love the ability to change the format inside to fit my families needs. I use containers inside to hold snacks and drinks.
by
Oct 14, 2022
Cools but…
Three years in and ice maker leaks water. I bought the whole kitchen suite and now microwave is out, oven digital display lights up everything and the fridge ice maker leaks water…
by
Response from Samsung CareOct 14, 2022
Hi Dboso,
We appreciate your review of the experience of the water leaks on your refrigerator and the digital oven display on your microwave.
Here is a link to "Water leaks in a Samsung refrigerator": https://www.samsung.com/us/support/troubleshooting/TSG01001852/#leaks-from-the-dispenser-under-the-drawers-under-the-fridge-or-other-areas
I also shared this link about "An Icon Appears on my Samsung Oven Display": https://www.samsung.com/us/support/troubleshooting/TSG01204542/
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us this reference number (1145033049), which will help our team pull up your information.
Have a great day.
Melardo
Customer review from Samsung USAug 27, 2022
Horrible, do not buy
do not buy! we have had issues with water and ice leaking from the frigde since day 1. for starters, the ice maker is great if you prefer slush. the frige is not even a year old yet and there is mold growing inside the ice shoot due to all the water that always leaking out. we have a towel constantly rolled up in the little pocket thing to catch all the water. i repeat, do not buy this
by
Response from Samsung CareMar 31, 2023
We are delighted to assist you, Taylor. Let us go ahead and check the possible cause of the water leak.
When you see a pool of water (or one that froze into a sheet of ice), it can often be attributed to condensation or a spill you didn't notice. Please see these links for details.
Water leaks in a Samsung refrigerator
https://www.samsung.com/us/support/troubleshooting/TSG01001852/
How to prevent and stop water leaks from your refrigerator
https://www.youtube.com/watch?v=uU6XADBosVo
To save energy and prevent potential cooling issues, noises, or leaks, your refrigerator needs to be level. Please check these links for details.
How to level your Samsung refrigerator
https://www.samsung.com/us/support/answer/ANS00062321/
How to level your Samsung refrigerator | Samsung US
https://www.youtube.com/watch?v=56WIrCOKoiI
If your ice cubes are coming out slushy or frosty, the most likely cause is the frost in your ice bucket. Please check this link for details.
Ice maker makes small, cloudy, dirty, or clumped ice
https://www.samsung.com/us/support/troubleshooting/TSG01001688/
Moisture forms in the fridge when warm air enters through a door being left open, warm or hot items are stored inside, or compartments are not sealing properly. Please check this link for details.
Frost forms in the freezer or refrigerator
https://www.samsung.com/us/support/troubleshooting/TSG01109344/
Should you ever need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number () to help our team pull up your information.
Thank you for being a valued customer of Samsung. Have a great day.
^Camille
Customer review from Samsung USCompare Similar Items
Refrigerator Width (in.) | |||
|---|---|---|---|
35.75 in | 35.75 in | 35.75 in | 35.875 in |
Depth (Excluding Handles) (in.) | |||
34 in | 28.75 in | 35.25 in | 34.25 in |
Height to Top of Refrigerator (in.) | |||
68.87 in | 68.50 in | 69 in | 70.75 in |
Ice/Water Dispenser | |||
Both | Both | Both | Beverage Center |
Installation Depth | |||
Standard Depth | Counter Depth | Standard Depth | Standard Depth |
