Rated 4.3 out of 5Â by 79
Rated 5 out of 5Â by Doug Updated Review- Great Customer Service
This is a follow-up to my post from a few weeks ago. I had noted some problems with the lock that I wasn't sure whether this was due to installer problem or door hardware problem. Turns out it was an installer issue. There's actually an adjustable screw that controls how far out the lock extends, so you can get it to seat perfectly with the lock "keeper." My installers just completely missed this.
More importantly, this gives me an opportunity to comment on the exceptional customer service from Masterpiece. Apparently in response to seeing my review, the Masterpiece sales manager (Jim) proactively reached out to me to see if they could get someone to come by and fix it for me. Yes, you heard me right, I didn't contact them to complain- they contacted me!!! Within a couple days, they had their rep (Ian), also great, out here and got it fixed within just a few minutes. He also did some cleanup of some excess silicone around the glass panes that, frankly, I hadn't even noticed. That just reflects a sense of pride in the product and desire for the customer to have the best product possible that you just don't see too often. Very happy, so I am upgrading my score overall to 5. I am also posting a couple additional photos to specifically show the lock "keeper" now properly installed and point out the screw that controls the extension of the lock.
April 18, 2013
Rated 5 out of 5Â by Tousam All around great door for the price, works like a champ!
I love the handle and locking mechanisms. Door rolls smooth and it was easy to install. It's been 2 weeks already and not one issue.
August 7, 2013
Rated 5 out of 5Â by John Great Value
We love the look and feel of this door compared to our old vinyl slider. Door though much heavier slides a lot easier, no adjustment necessary. If not for some silicon that oozed out onto glass we would have rated the appearance as excellent. Door is heavy and will take at least 3 strong individuals to move about.We did have to drop the lock catch on door for mechanism to operate properly.
May 20, 2014
Rated 5 out of 5Â by mattinnc Awesome Doors
After having priced out a set of French style sliding doors at the 'big blue' competitor's store at over $1300, we decided to check with Home Depot. Low and behold, they had exactly what we were looking for almost $800 cheaper. I LOVE these doors. They are very substantial, not a cheap vinyl door. They are heavy sliders, so it takes some ummph to open these. I highly recommend this product. When we start a new room addition, we'll have another set in an exterior wall also.
August 22, 2014
Rated 5 out of 5Â by HDshopper Nice Door!
It feels much more substantial, and looks better than most doors that cost a lot more. Excellent sliding mechanism. I really like the composite material since this door replaced a rotted, wooden door. I also like that it's paintable to match existing exterior and interior trim, and I'm not limited to the manufacturer's color choices. The guys who installed it had no more issues than with any other replacement project, and were also very complimentary of the door. I am very happy that Master Piece now offers a matching screen - especially after reading reviews from those who struggled to find a screen that fit.
August 24, 2013