Reviews for Burbank #6654

Excellent customer service at this location. Thank you Andrew for helping me find the item I was looking for and going above and beyond. I wish I got the name of the other guy/coworker that was helping him but I love seeing camaraderie in a business because it tells me it’s a positive work environment and that everyone can get along without tension. and I noticed this one interaction where they were forklifting some thing and how they were exchanging advice to straighten it out correctly. So it’s nice when you can get that help from your coworkers I definitely know what that feels like from work experience so again good job guys keep it up!

EVERYBODY WAS SO NICE AND HELPFUL.

During my recent visit, I approached the checkout counter with a heavy plant that I intended to purchase. As I placed the plant on the counter after Anita scanned it, she abruptly snapped at me, instructing me not to place it there due to some water that had dripped onto the counter. There was no polite request or even a simple "please." Her tone was curt and unwelcoming. While I understand the importance of maintaining cleanliness and orderliness in the store, the manner in which Anita addressed the situation was highly unprofessional. As a customer, I expect to be treated with respect and courtesy, regardless of the circumstances. Anita's lack of empathy and basic politeness was disappointing and tarnished an otherwise pleasant shopping experience. It is crucial for employees, especially those in customer-facing roles like Anita, to possess strong interpersonal skills. A simple "Could you please place the plant elsewhere to prevent water from dripping onto the counter?" would have sufficed and would have been far more appropriate than the terse command I received. Effective communication and courtesy are essential components of providing excellent customer service, and it is evident that Anita could benefit from further training in this area. While I appreciate the convenience and quality of products offered at this store's garden section, I urge management to consider providing additional training and support to employees like Anita, who may need assistance in developing their soft skills. Improving interpersonal communication will not only enhance the overall customer experience but also contribute to a more positive and welcoming environment for all patrons.

Got into the checkout line and was greeted by Daisy when it was my turn to check out. Asked if I needed help with anything or assistance. She provided excellent customer service

Cashiers were polite and helpful

Great Customer Service.

Maria from Garden was a gem. She is not only easy on the eyes but definitely polite and humble as well. By coincidence I ran into her on multiple occasions and needed help and she helped me each time as it was the first time. Great customer service. Ashley in checkout was very welcoming and great personality and smile. Home depot is doing something right in 2024

I needed help finding something in the store and the people working here were happy to help! There return policy is great too.

She went above and beyond job duties greatly appreciate all she does

I was having a huge problem trying to resolve a gift card I didn't receive. I tried a couple of times over the phone with no results. I went to the Burbank Home Depot and talked with Cindy and Vicky in the customer service area. They called Sarmen over and in a matter of minutes my gift card issue was resolved to my satisfaction. Both Vicky and Cindy were very caring and helpful. (I am most eighty). I was very impressed with how professional and efficient Sarmen was. I would recommend shopping at the Burbank Home Depot to everyone.

The Home Depot Burbank is my go to Home Depot. They have sufficient parking always. They are well run, and easy to shop in. I highly recommend it.

As a Professional Handyman in the Greater Glendale/Burbank areas of California. I am a regular visitor to Home Depot. The Burbank Home Depot is my go to store. They always have sufficient parking (a big plus), and it's well located. They usually have what I need. I highly recommend this store.

Bought a Barbeque . We needed a natural gas one but we’re told we can buy the propane one and buy universal gas kit and change it . After wasting so much time and finally calling the bbq company and finding out that it is not going to work and there are actual natural gas bbq’s for sale . Had to haul everything back and ordered the right bbq . Employees should be trained and not just thrown onto the sales floor wasting our time ! Shame on all the stores that do this !

Elena was the best, she will make you feel at home

The cashiers Jesse took the time to show me where the product was and even called Andrew from rental to help me load my cart then load it into my cart. Both employees were super nice and helpful.

Tool rental was so great. It was the cleanest one of all the stores I've been to. All their machines were working and available for rent. And the service was great, they were so nice and helped me with my needs. And the techs were so smart and informative, they explained how to use the machine and what to do and not to do. Best experience I have had at any Home Depot so far.

Definitely the best HD in the area. Good parking, nice staff, organized store

I love shopping at the Burbank ,Ca. Store...it is always neat and well stocked , and the employees are so kind and helpful...

Though my sun shade has doubled in price it's still the cheapest thing I can find too keep heat out of my house.

they need to hire people with 10% of knowledge of where things are

If you are going to the Garden Dept at the Burbank Home Deopt, be sure to ask for SAMUEL. He is the most helpful & knowledgeable employee ! He went over & above to take care of all of my needs!!! (Unfortunately, the other garden dept employees could care less about customer service. They were unknowledgeable & uncaring.)

This Home Depot only had self checkout lanes open on a Saturday afternoon. Beyond lame.

This Home Depot’s customer service was fantastic. I’m doing some last minute shopping at 9:30 at night and multiple HD workers offered help and advice without me event asking for it. Secondly, the cashier Lizza was extremely helpful, courteous and provided amazing customer service! Thumbs up!!

There is parking place all the time. Also customer service is very helpful.

Excellent customer service in the kitchen design department. Yolanda did a great job and was very responsive to all my changes and concerns. Got a great price and a very good product.

I bought gardening tools. They are amazing.

I & wife did a great job while looking & choosing tiles for our new home baths it was great experience

Go her only if you have a lot of time to kill waiting in line.......

Neno is a true asset to Home Depot Burbank. He truly took the time to understand my needs, and provide professional, courteous and knowledgable recommendations to make my shopping encounter VERY pleasant. Thank you Neno and Home Depot Burbank.

Had such an amazing shopping experience at the Burbank Home Depot. Came in tonight and was helped by Musa who was knowledgeable, very kind and helpful. He took his time to locate an item and made sure we found it. Plus Kevin (supervisor) and the young lady at the self checkout were just so sweet. Thank you for making my shopping experience a great one!